Subject: | Radio Option Configuration |
Models: | 2003-2006 Cadillac CTS |
2004-2006 Cadillac SRX |
This PI was superseded to update administrative details. Please discard PIC3103D.
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
If the radio in a 2003-2006 CTS or 2004-2006 SRX with a non-navigation radio is not configured properly, the customer may complain that certain systems or functions are inoperative. For example, when the customer presses the Steering Wheel Control (SWC) button to initiate the OnStar Hands-Free Calling (HFC) feature, the radio will display audio mute instead of phone and the OnStar ready prompt is not heard.
To configure the Radio, perform the following:
Note: Radios received through the service centers arrive configured for CTS vehicles.
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.