In the United States or Canada, call 1-800-882-1112 . Service is available 24 hours a day, 365 days a year.
Who Is Covered?
Roadside Assistance coverage is for the vehicle operator, regardless of ownership. A person driving this vehicle without the consent of the owner is not eligible for coverage.
The following services are provided in the United States during the Bumper-to-Bumper warranty period and in Canada, during the Base Warranty coverage period of the New Vehicle Limited Warranty, up to a maximum coverage of $100. These services are provided at a nominal charge if the Cadillac is no longer covered by the warranties listed previously. Roadside Service is available only in the United States and Canada.
Cadillac Owner Privileges™
Roadside Service provides several Cadillac Owner Privileges™ at "no charge," throughout your Cadillac Warranty Period .
Emergency Road Service is performed on site for the following situations:
| • | Towing Service: Emergency towing from a public roadway or highway to the nearest dealership for warranty service or in the event of a vehicle-disabling accident. Winch-out assistance when the vehicle is mired in sand, mud, or snow. |
| • | Battery Jump Starting: No-start occurrences which require a battery jump start will be covered at no charge. |
| • | Lock Out Assistance: To ensure security, the driver must present the vehicle registration and personal ID before lock-out service is provided. Lock-out service will be covered at no charge if you are unable to gain entry into your vehicle. If your vehicle will not start, Roadside Service will arrange to have your vehicle towed to the nearest authorized dealership. In the United States, replacement keys made at the customer's expense will be delivered within 10 miles. |
| • | Fuel Delivery: Delivery of enough fuel for the customer to get to the nearest service station (approximately $5 in the United States and 10 litres in Canada). |
| • | Flat Tire Change (Covers change only): Installation of your spare tire, in good condition, will be covered at no charge. The customer is responsible for the repair or replacement of the tire if not covered by a warrantable failure. |
| • | Trip Interruption: If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 48 months/50,000 miles (80 000 km) warranty period. Items covered are hotel, meals, and rental car. |
Additional Services for Canadian Customers
| • | Trip Routing Service: Upon request, Cadillac Roadside Service will send you detailed, computer-personalized maps, highlighting your choice of either the most direct route or the most scenic route to your destination, anywhere in North America, along with any helpful travel information we may have pertaining to your trip. To request this service, please call us toll-free at 1-800-268-6800. We will make every attempt to send your personalized trip routing as quickly as possible, but it is best to allow three weeks before your planned departure date. Trip routing requests will be limited to six per calendar year. |
| • | Alternative Service: There may be times when Roadside Service cannot provide timely assistance. Your advisor may authorize you to secure local emergency road service, and you will be reimbursed up to $100 upon submission of the original receipt to Cadillac Roadside Service. |
Cadillac Technician Roadside Service (U.S. only)
Cadillac's exceptional Roadside Service is more than an auto club or towing service. It provides every Cadillac owner in the United States with the advantage of contacting a Cadillac advisor and, where available, a Cadillac trained dealer technician who can provide on-site service.
A dealer technician will travel to your location within a 30 mile (50 km) radius of a participating Cadillac dealership/retailer. If beyond this radius, we will arrange to have your car towed to the nearest Cadillac dealership. Each technician travels with a specially equipped service vehicle complete with the necessary Cadillac parts and tools required to handle most roadside repairs.
Calling for Assistance
For prompt and efficient assistance when calling, please provide the following to the Roadside Service Representative:
| • | A description of the problem |
| • | Name, home address, home telephone number |
| • | Location of your Cadillac and number you are calling from |
| • | The model year, Vehicle Identification Number (VIN), odometer reading, and date of delivery |
While we hope you never have the occasion to use our service, it is added security while traveling for you and your family. Remember, we are only a phone call away. In the United States or Canada, customers call Roadside Service: 1-800-882-1112 . Any customer who has access to a (TTY) or a conventional teletypewriter can communicate with Cadillac by dialing from the United States or Canada 1-888-889-2438 -- daily, 24 hours.
Cadillac and General Motors of Canada Limited reserve the right to limit services or reimbursement to an owner or driver when, in their sole discretion, the claims become excessive in frequency or type of occurrence.
Roadside Service is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Cadillac General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Service program at any time without notification.
Towing and Road Service Exclusions
Specifically excluded from Roadside Service coverage are towing or services for vehicles operated on a non-public roadway or highway, fines, impound towing caused by a violation of local, Municipal, State, Provincial or Federal law, and mounting, dismounting or changing of snow tires, chains, or other traction devices.
