NEW VEHICLE INSPECTION GUIDE

The New Vehicle Receiving and Inspectio Procedures using the new five-digit damage code system have been in use for several months now. Experience to date has shown that a high percentage of incorrect five-digit codes are being listed on the Carrier Delivery Receipt at the time of inspection.

In order to assist dealers in the inspection of new vehicles, enclosed are two copies of a plastic New Vehicle Inspection Guide. These guides are to be used by dealership personnel directly responsible for the inspection of new vehicles. Please pay particular attention to the Damage Type Codes (third and fourth digits of the same code) as most incorrect combinations are the result of this type code assignment. Thorough understanding of the procedures outlined in the New Vehicle Receiving and Inspection Procedures Manual (pages 10-26) and the January revision of the Warranty and Transportation Claim preparation Guide (pages 33-38), will ensure that claims for transportation damage submitted by your dealership will be promptly processed and paid.

NEW VEHICLE INSPECTION GUIDE

1. If there are multiple instances of damage to the same area of the vehicle (same damage area code, such as dented left front door and damaged left front door moulding), then a five (5) digit damage code must be entered on the delivery receipt to describe each instance of damage. The additional damage codes are to be entered in the blank spaces provided at the bottom of the damage code portion of the delivery receipt. If no blank spaces are provided then make notations by entering a five (5) digit damage code in the dealer remarks section located in the lower portion of the delivery receipt.

2. Damage notations for a damage area not defined or covered by an existing damage area code are to be noted by selecting the most appropriate damage area code. The code selected is to be used with the correct damage type and damage severity code. For example, a broken dome light would be noted as "Dome Light 98-02-0". Such notations would be entered on the delivery receipt in the same area of the delivery receipt used for multiple instances of damage.

Note: This is the only situation where a written explanation may be required.

3. Deferred Inspection - To insure that a vehicle has been accepted under the terms required for a valid deferred inspection, the dealer's inspector must:

Check the deferred inspection box on the delivery receipt. Fill in the reason for the deferred inspection in the Dealer Comment section of the delivery receipt. Sign the delivery receipt. Have the carrier's driver sign the delivery receipt.

Follow all additional instructions concerning deferred inspections as covered in Section II of the Servie Policies and Procedures Manual.

4. Non-Working Hours Deliveries - To insure that a claim for a non-working hours delivery will be honored by the delivering carrier, the dealer's inspector must:

Check the non-working hours box on the delivery receipt. Note all damage including concealed damage on all copies of the delivery receipt. Send the carrier copy of the delivery receipt to the delivering carrier within the allotted 72 hour time period. The use of certified mail, return receipt requested is recommended. If the above steps are followed, it is not necessary to send a Letter of Notification to the delivering carrier. Additional instructions are provided in Section II of the Service Policies and Procedures Manual.

DAMAGE AREA CODES (First and Second Digits)

72 Corner Post - Left Front 20 Windshield - Glass 10 Door - Left Front 59 Wipers Windshield 14 Fender left front 80 Cowl 30 Mirror Outside Left 27 Hood 35 Rocker Panel Left Side 01 Antenna 38 Running Board Left 92 License Bracket 70 Center Post Left 23 header Panel Hood Extension 75 Cab Panel Left Side 25 Headlight and Rim Right 11 Door - Left Rear 22 Grille 74 Corner Post Left Rear 24 Headlight and Rim Left 15 Quarter Panel Left Rear 63 Bumper Right 81 Gas Cap or Cover 05 Bumper Guard Front 78 Corner Panel Extension 82 Bumper strip Front Left Rear 42 Splash Panel Deflector 45 Tail Light and Rim Left 02 Battery 52 Trunk Lid or Hatchback 87 Compartment Front Panel 53 Trunk mat 99 Engine Compartment Other 40 Spare Tire and Wheel 37 Roof Panel 41 Spare Wheel 56 Vinyl Top Cover 57 Wheel Covers 65 Luggage Rack 18 Floor Mats - Front 63 Rails Trunk Bed 19 Floor Mate Rear 47 Tire Other Than Spare 84 Tools Jack 64 Rear Wind Deflector 77 Cab Panel Rear 91 Exhaust System 21 Glass Rear 62 Catalytic Converter 60 Rear Spoiler 89 Gas Tank 04 Bumper Rear 90 Frame 06 Bumper Guard Rear 93 Suspension System 83 Bumper Strip Rear 54 Undercarriage Other 34 Rear End Panel 26 Headliner 44 Tail gate 29 Mirror Inside 61 Box Inter Pickup 28 Keys 08 Cargo Door Left Rear 66 Dash 07 Cargo Door Right Rear 67 Cigarette Lighter 43 Splash Panel Rear 33 Radio Tape Player CB 46 Tail Light and Rim Right 85 CB Mike 79 Quarter Panel Extension 58 Radio Speakers Right Rear 48 Trim Panel Left Frong 17 Quarter Panel Right Rear 94 Seat Left Front 73 Corner Post Right Rear 95 Seat Right Front 13 Door Right Rear 50 Trim Panel Right Front 76 Cab Panel Right Side 68 Carpet Front 09 Side Cargo Door Sliding 49 Trim Panel Left Rear 06 Side Cargo Door Double 90 Rear Seat 69 Center Post Right 51 Trim Panel Right Rear 39 Running Board Right 55 Cargo Area Other 36 roker Panel Right Side 97 Carpet Rear 31 Mirror Outside Right 98 Interior Other 12 Door Right Front 71 Corner Post Right Front 16 Fender Right Front

Damage Type Codes (Third and Fourth Digits)

01 Bent 15 Dented Chrome Not Damaged 02 Broken 16 Moulding or emblem Damaged 03 Cut 19 Moulding or Emblem Loose 04 Dented 20 Moulding or Emblem Missing 05 chipped 21 Glass Broken 06 Cracker 22 Glass Chipped 07 Gouged 23 Glass Scratched 08 Missing 24 marker Light Damaged 09 Scuffed 25 Decal or Paint Stripe Damaged 10 Interior Stained or Soiled 30 Paint Fluid Spillage 11 Punctured 34 Chipped Panel Edge 12 Scratched 35 Scratched to Base Material 13 Torn 36 Incorrect Part or Option 14 Dented Paint not Damaged

Damage Severity Code (Fifth Digit)

Code 0*Not Applicable: Non-repairable part Requires Replacement Code 1 Damages Less then 1" in length or diameter Code 2 Damages 1" to 3" in length or diameter Code 3 Damages 3" to 6" in length or diameter Code 4 Damages 6" to 12" in length or diameter Code 5 Dmages over 12" in length of diameter Code 6 Severe panel damage, probably involving panel replacemen

*Not to be used to describe panel damage

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.