TIRE COMPANY WARRANTY ASSISTANCE PROGRAMS

In response to dealer requests, all tire manufacturers which supply tires to GM have developed warranty assistance programs which enable the dealer to handle customer tire problems in the dealership without entering into any type of sales or service agreement with the manufacturers. Most of these programs were announced in 1979 and were first updated in late 1981.

These programs allow a dealer to obtain a replacement tire directly from the tire manufacturer without the involvement of the local tire outlet. This is especially valuable when a particular tire size is unavailable locally, or when the tire manufacturer's outlet is inconveniently located. Of course, current procedures covering tire adjustments through local tire outlets continue as in the past.

Attached are updated instructions, including some new phone numbers, provided by the tire manufacturers. Since each program varies slightly in content, it is suggested that reference be made to the appropriate instructions whenever assistance is require.

Of special interest are General's new "Tire Fix" program, which is completely new and much improved from their original program, and the introduction of Michelin tires for the first time on Cadillacs (new for 1985 FWD DeVilles and Fleetwoods).

We urge you to take advantage of these programs where necessary to ensure a high level of customer satisfaction in connection with the handling of tire warranty adjustments.

B F GOODRICH TIRE WARRANTY PROGRAM FOR GENERAL MOTORS DEALERS

Your nearest BFGoodrich franchised dealer or company-owned Tire Center is authorized to provide warranty service for BFGoodrich brand tires.

For assistance in areas where BFGoodrich is not represented, a special program is provided for General Motors dealers to handle the BFGoodrich warranty.

GM Dealers may call collect the nearest BFGoodrich Product Service & Customer Relations Department. See next page for telephone number of the nearest location.

BFGoodrich will help to locate a retailer who can provide the needed service. If no local BFGoodrich retailer is available, the GM dealer can provide warranty service for the owner.

The BFGoodrich Customer Relations Manager will ascertain if the warranty applies. Kay information needed includes the tire size and name, description of tire condition, remaining tread depth, vehicle identification and delivery date, and customer name and address.

If the warranty applies, BFGoodrich will arrange for prepaid shipment of replacemen tire(s) to the GM dealer.

BFGoodrich will immediately mail instructions for completing the adjustment and necessary paperwork.

BFGoodrich will invoice the GM dealer for the tire(s) at time of shipment. However, BFGoodrich allows 30 days for return of tire(s) to a designated location (freight collect) for review of the warranty claim. BFGoodrich will inspect the tire(s) and issue credit against the original invoice.

After receiving the tire(s), the GM dealer can contact the owner and replace tire(s) per BFGoodrich's warranty. The claim form is completed and signed by the owner at the time of tire replacement.

Goodyear District Offices

Akron OH 216-796-4520 Omaha NE 402-393-2802 Albany NY 518-463-4184 Philadelphia PA 215-521-4000 Atlanta GA 404-231-8362 Phoenix AZ 602-246-1358 Baltimore MD 301-247-0900 Pittsburgh PA 412-922-2836 Birmingham AL 205-322-0521 Portland OR 503-226-2951 (Boston Marlboro MA 617-481-0066 (Richmond)Colonial 804-526-4950 Hts VA (Buffalo)Kenmore NY 716-874-9935 Sacramento CA 916-922-9855 Charlotte NC 704-588-0500 N Salt Lake City UT 801-292-4401 (Chicago) Elk Grove 312-640-5100 San Antonio TX 512-333-1217 Village IL Cincinnati OH 513-769-4300 Spokane WA 509-924-7711 Columbus OH 614-888-1578 St.Louis MO 314-429-8767 Dallas TX 214-637-9207 Syracuse NY 315-451-6100 Denver CO 303-399-1780 Topeka KS 913-295-7293 Des Moines IA 515-265-5341 San Leandro CA 415-483-2900 (Detroit)Southfield 313-423-5616 CANADIAN DISTRICT MI OFFICES Fargo ND 701-293-0809 Maritimes & Newfound- land Moncton, New Brunswick E1C8M7 506-855-1300 Houston TX 713-230-5123 Quebec-St Laurent, 514-334-1112 PQ H4S1H9 Jacksonville FL 904-354-1471 Ontario,Toronto 416-255-1355 M8Z5E1 Knoxville TN 615-984-6220 Manitoba,Winnepeg 204-772-0391 R3HOC5 Los Angeles CA 213-725-4050 Saskatchewan, 306-242-0281 Saskatoon S7K3L6 Memphis TN 901-947-5200 Alberta,Edmonton 403-455-7191 T5J2L8 Miami FL 305-592-5865 BC,Vancouver,V6B4B5 604-255-2442 Minneapolis MN 612-927-7381 New Brunswick NJ 201-745-6533 (New Orleans) Jefferson LA 504-838-4757 (New York)Franklin 516-488-1880 Square NY Oklahoma City OK 405-943-8377

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.