NEW TRANSPORTATION CLAIM SUBMISSION PROCEDURE

Cadillac is pleased to announce a new Trasportation Claim submission system which will be implemented beginning January 23, 1984. Developed for use by all GM Divisions and dealers this system incorporates the improved New Vehicle Receiving and Inspection Procedure and the new Carrier Delivery Receipt using the 5-digit damage code system which were introduced in April , 1983 (DSIB 83-I-20 dated March 1983). This new system was designed in a modified one-line format similar to warranty clais and simplifies transportation claim submission. New software has been developed to allow for submission of transportation claims via DCS.

A. Claim Preparation and Submission

Two copies of the revised Warranty and Transportation Claim Preparation Guide are enclosed and must be reviewed by all dealership personnel responsible for the preparation, submission, and reconciliation of Warranty and Transportaiton Claims. The new Guide includes detailed instructions on all aspects of the new transportation claim procedure, as well as updated warranty claim procedures and related information.

Cadillac Stationery Control will mail one package of the new Transportation Claim Document to all non-DCS dealers in early January. Additional forms should be ordered as necessary in the normal manner (Cat. No. S-1024). Orders will be limited to two packages per order. Any remaining inventory of the old Transportation Claim document should be scrapped.

Dealers submitting transportation claims via DCS will be receiving a new transportation section for their DCS Operator's Guide. DCS vendors will distribute new software during the month of January.

Dealers must begin submitting transportation claims in the new modified one-line format beginning January 23, 1984. After this date, any claims received in the old format will be returned and must be resubmitted in the new modified one-line format. Transportaiton Claims submitted prior to January 23 in the old format will continue to be processed through January 27.

Dealers active on DCS should begin transmitting transportation claims as soon as they receive new software from their vendor. Dealers who have not received their new software package by January 20, 1984 should order a package of Transportation Claim Documents from Cadillac Stationary Control.

Metal repair labor operations (A9040 thru A9600) are not to be listed on transportation claims. Metal repair time should be submitted as "Other Labor Hours" with the corresponding paint labor operation listed.

Transportation claim payments and rejections will be incorporated as a separate section of the Warranty Claim memorandum. They will be grouped together and follow the Value Protection Plan Claims section. As with Warranty and Value Protection, the claim memorandum must be used to identify and resolve transportation claim rejections. Note: Transportation claims will only be paid when all repairs submitted for a vehicle are correct (no partial credits). Furthermore, whenever a transportation claim is rejected, all repairs (correct or not) must be resubmitted.

B. Documentation Requirements

The new transportation claim system does not require the submission of supporting documentation with the claims. Therefore, the importance of proper distribution and filing of all claim documentation cannot be over-emphasized. All documentation previously sent to Cadillac with the transportation claims must now be retained by the dealer. A VIN file must be maintained and all documentation (Delivery Receipt, Letter of Notification, Sublet Bills, etc.) retained in this file.

There may be instances where carriers will request a review of documents supporting a specific claim. All such requests for documentation will be made through Cadillac Central Office, who will in turn notify the zone and/or dealer. Should a carrier or assembly plant make a direct request to a dealer, your Assistant Zone Manager-Service should be notified prior to releasing documentation.

Because the new transportation claim submission procedure is similar to the current warranty system, there will be no formal training prior to introduction. Thorough understanding of the procedures presented in the new Warranty and Transportation Claim Preparation Guide, the New Vehicle Receiving and Inspection Procedures Manual, DCS Operators Guide and this bulletin are therefore essential and will ensure that claims for transportation damage submitted by your dealership will be promptly processed and paid.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.