DAMAGE NOTATIONS ON CARRIER DELIVERY RECEIPTS

When receiving a new vehicle, dealers must inspect it immediately for transportation damage and for obvious missing or incorrect parts/options. This inspection must be completed with proper notations made on the carrier's delivery receipt and signed and dated by both the dealer inspector and carrier representative (driver).

When a vehicle is received damaged or with missing or incorrect parts/options, the proper five-digit damage code notations (damage area, damage type, damage severity) MUST be made on the carrier delivery receipt at the time of delivery. The five-digit damage codes must also be used to report damages or shortages reported on the letter of notification.

When a specific damage code is not available, the dealer inspector must select the most appropriate five-digit damage code and then add a written explanation in the "remarks" section of the carrier delivery receipt. The "remarks" section is only used for adding clarification to the five-digit damage code notations. A written explanation only, without an applicable five-digit damage code for every exception, is not acceptable.

Damage codes CANNOT be changed or added to the carrier's delivery receipt after the vehicle has been accepted by the dealer and the carrier's driver has left the dealership. The carrier's copy of the delivery receipt is used to verify a transponation claim submitted by the dealer. Transportation claims will be subject to debit if not supported by appropriate five-digit damage code notations on all copies of the carrier's delivery receipt.

Procedures relating to the use of the five digit damage code on carrier delivery receipts are covered in the "New Vehicle Receiving and Inspection Procedures" manual and in Article 2.1 of the "Service Policies and Procedures Manual".

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.