TIRE COMPANY WARRANTY ASSISTANCE PROGRAMS

MODELS AFFECTED: ALL MODELS

All tire manufacturers who supply tires to GM have warranty assistance programs which enable the dealer to handle customer tire problems in the dealership without entering into any type of sales or service agreement with the manufacturers. Most programs were first announced in 1979 and were revised in 1982 and 1985. Since then, there have been changes to several of these programs. This bulletin contains current information on original equipment tire manufacturer dealer warranty assistance programs.

Basically, these programs enable a dealer to obtain a replacement tire directly from the tire manufacturer without the involvement of a local tire outlet. This is especially valuable if a particular size is unavailable locally, or when the tire outlet is inconveniently located. Of course, current tire adjustment procedures through local tire outlets continue as in the past.

Since each tire company program varies slightly in content, reference should be made to the appropriate instructions whenever assistance is required.

The phone numbers (toll free, in most cases) may also be used for technical information, tire warranty questions, and any other tire inquiries.

We urge you to use these programs to ensure a high level of customer satisfaction by handling tire warranty adjustments whenever necessary. FIRESTONE --------- Call station to station collect:

216-379-7096

All calls will be answered "G.M. Tire Dealer Assistance" and the caseworker will ask for: - Dealer name, address and telephone number - Customer name, address, vahicle identification, tire size and type required.

The caseworker will attempt to locate the needed tire at a local Firestone store. The customer may then be directed to and handled by the Firestone store or the dealer can pick up the tire at the store. If a tire cannot be found at a nearby store, the caseworker will make arrangement to have the tire shipped directly to the dealership.

GENERAL TIRE

1-8900-847-3349 or 1-800-426-4889 in Ohio

This was set up so dealers would handle their valued customers with complete tire service. With one tool free call you will:

- Establish your account - Finalize the replacement transaction - Ship the new tire and make arrangements for return of adjusted tire

GOODYEAR

1-800-TIRE-TEC

In most cases, tires needed for replacement or adjustment can be handled through the nearest Goodyear dealer or company-owned location listed in the yellow pages. Additional assistance is available using the 800 number.

MICHELIN

If replacement tires cannot be obtained from a local dealer, locate the nearest regional Michelin Tire Distribution Center on the following list, call and ask for the Customer Service Supervisor. The Customer Service Supervisor will attempt to locate a tire locally or will arrange to have a tire shipped directly to the dealership.

Atlanta (404) 448-4503 Kansas City (913) 888-1115 Baltimore (301) 850-5360 Los Angeles (213) 921-0555 Boston (617) 339-5544 Louisville (502) 459-5400 Charleston (903) 553-7111 Memphis (601) 895-4131 Chicago (312) 773-2190 Minneapolis (612) 545-1077 Dallas (917) 640-1154 New Orleans (504) 733-4281 Denver (303) 364-6422 Portland, OR (503) 225-0890 Edison, NJ (201) 225-3100 San Franciscoo (707) 429-4880 Houston (409) 273-3444 Toledo (313) 847-0511 Jacksonville (904) 786-4312

UNIROYAL

1-800-231-5893 or 1-800-833-5906 In Texas

This program may be used to handle:

Trnasportation claims Insurance claims Road hazards Tires for used cars Snow tires Change overs

When calling, supply the following information:

Description of tire condition Size, type and brand code of tire Dealer delivery date of vehicle Remaining tread depth of adjustment tire

Tire will be shipped pre-paid freight. The dealer will receive a special handling allowance.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.