ELECTRONIC COMPONENT EXCHANGE PROGRAM & SERVICE CENTERS
SUBJECT: ELECTRONIC COMPONENT EXCHANGE PROGRAMS
Introduction:
This bulletin provides a reference to exchange program information for Cadillac electrical components. Information contained in this bulletin supersedes 83-I-17, 89-I-3, 89-I-4, 89-I-24, 89-I-30, 89-I-32, 90-I-1, and 90-I-1A. This bulletin contains information on repair and exchange procedures for the following:
SECTION COMPONENTS PAGE ------- ------------------------------------------------ ------- 1 General Information On AC-Delco Exchange Programs 2
2 Radios, Including Radio Display (Brougham), and Brougham and Allante Radio Chassis, Bose Amplifiers 1 2 11
3 Allante Combo Panel, Cassette and CD Player, and Allante Left and Right Switch Assemblies 1 2 15
4 Supplemental Inflatable Restraint DERM 1 2 17
5 DeVille/Fleetwood Analog Cluster and Odometer 1 2 19
6 DeVille/Fleetwood Digital Cluster and NVM Chip 1 2 23
7 Brougham Digital Cluster (1990-199 1) 1 2 25
8 Eldorado/Seville CCDIC and Digital Cluster 1 2 27
9 Eldorado/Seville/Allante BCM EEPROM (Odometer Chips) 2 29
10 Cimarron Digital (1985-1988) and Allante Digital and Analog Cluster 3 31
11 Brougham Mechanical Cluster (Past Model to 1989) 35
12 Goodwrench Security System Components 37
13 Cadillac Garage Door Opener Components 39
14 Cellular Telephone Transceiver and Handset 41
1 Refer to "General Information On AC-Delco Exchange Programs", Section 1. 2 Pre-Exchange Parts are available. Refer to Section 1. 3 Exchange Program with VDO-Yazaki. Refer to Section 10 for Policy/Procedures.
Information about other AC-Delco exchange centers and programs can be found in AC-Delco publication SD-2.
Section 1
General Information On AC-Delco Repair/Exchange Programs
Exchange Parts Availability/Pre-Exchange Units: ----------------------------------------------- AC-Delco Service Centers identified in this DSIB will have a limited supply of exchange parts available. Refer to Table 1. The centers are authorized to do "pre-exchanges", that is sending an exchange unit to the dealership in advance of receiving a problem unit for repair. Prior approval of the owner to accept a repaired or exchange unit must be obtained and noted on the repair order.
Service of the Supplemental Inflatable Restraint DERM and of CDM radios (1990-1991 Allante radio chassis, CD player used in 1990-1991 Eldorados and Sevilles and DeVilles and Fleetwoods) will be only by pre-exchange through one of the centers listed in Table 1. Refer to Section 2, Radio, and Section 4, SIR DERM.
Requesting Exchange Parts:
Before calling a Repair Center to request exchange parts, begin completing an AC-Delco form 1078. The following information will be required at the initial phone call:
1. Cadillac dealer code (when ordering Cadillac exchange parts).
2. Dealer name, shipping address, and phone number.
3. Whether exchange is for a vehicle in or out of warranty.
4. Part number and description of needed part.
5. Repair Order number.
6. Vehicle I.D. number.
7. Delivery Date and Mileage.
8. For BCM EEPROM orders and NVM chip orders, have exact mileage available and have export options available. (U.S./Sweden-Norway/Canada/Leaded Fuel/Japan)
IMPORTANT: Timely return of "core" units is essential to the success of the exchange programs. Unreturned units result in local parts shortages at all dealerships serviced by the Repair Center. Delinquent core returns could result in action by warranty administration.
Locating Exchange Parts:
If your local radio or cluster shop does not have a unit available for pre-exchange, call other shops listed in Section 1, Table 1. As independent businesses, the shops may not refer a dealership to another shop for service when an exchange unit is not available. It is the dealership's responsibility to find a needed exchange unit by calling first the local shop, then others on the list.
- All shops are authorized to ship to any Cadillac dealer.
- All shops are required to deliver units by next day service to dealerships in cases where the shop is not within driving distance. The only exceptions to this rule are non-CDM radios which can be repaired at any radio shop listed in AC-Delco publication SD-2. In the case of non-CDM radios, exchange shops are authorized to ship next day service at dealer request, as needed, to satisfy a Cadillac customer.
Beginning immediately AC-Delco will provide a service to help dealerships locate instrument cluster and display exchange parts. The service will apply to the following Cadillac components:
- C-Car analog and digital clusters.
- E/K IPC (digital cluster)
- E/K CCDIC (climate control/driver information center)
- Brougham 1990 and 1991 cluster
In the event that an exchange part is not available from. the nearest AC-Delco Service Center listed in Cadillac Dealer Service Information Bulletin 91-1-1:
1. Have available the name and number of the AC-Delco shop which you initially contacted for parts. Only the shops listed in DSIB 91-1-1 will have exchange stock available.
2. Call (313) 974-0497 between the hours of 7:30 AM and 4:30 PM Eastern Daylight Time.
3. Advise the operator of the part name and number needed, the AC-Delco shop initially contacted, the dealership name, address, and telephone number.
4. The operator will locate the nearest Service Center with an available exchange unit and the Service Center will advise the dealer when delivery can be expected.
Whenever additional service parts assistance is required, contact your nearest AC-Delco regional office as indicated on page 2 of AC-Delco publication SD-2.
Customer Complaint Information:
Customer complaint information provided to the shops by dealerships is critical to the shops' ability to correctly repair returned units. Good customer complaint information is as important to a repair shop as it is to a dealer technician. Dealerships can help to assure proper repair of radios, clusters, and SIP, DERM by providing complete and accurate information about the customer complaint and the reason that the cluster or radio is being returned for repair.
AC-Delco Exchange process/Cadillac Warranty Claim Procedure:
Use the following procedure for those components listed on page 1 which are marked with 1:
1. Remove the unit requiring repair from the vehicle; complete all red shaded areas of the AC-Delco Warranty Repair Claim (ACD-1078A). Send the unit and all five copies of the completed form to the authorized AC-Delco center chosen from Table 1, or from SD-2. ALL INFORMATION EXCEPT FOR THE DEALER'S SIGNATURE MUST BE PRINTED LEGIBLY OR TYPED.
IMPORTANT: Nature of Problem, Field #3, is particularly important. To assure accurate diagnosis and repair of the returned unit, also attach a Repair Order copy; and in the case of a radio, the Audio System Condition form. (Refer to DSIB 89-1-25.)
2. The repaired unit will be returned to the dealership with the dealership copy of the AC-Delco form, properly completed. In cases where the dealership has received a pre-exchange unit, the completed form will be mailed after return of the inoperative unit to the Repair Center.
3. A Cadillac warranty claim is to be submitted for the R&R of the unit. An additional .2 hour sublet administrative allowance will be paid if applied for when components are repaired under warranty by an AC-Delco Service Center or another qualified service outlet. This additional time should be entered in the "other labor hours" column of the Cadillac warranty claim.
4. The dealer copy of the ACD-1078A and the freight receipt or shipping invoice are to be retained in accordance with requirements detailed in the current Cadillac Service Policies and Procedures Manual.
5. If the repair is done by the dealer, or sublet to other than an AC-Delco Service Center, credit will be allowed on a Cadillac Warranty Claim. Allowances for such repairs are included in the Labor Time Guide. Sublet repair charges should be included on the claim and the sublet bill retained in the usual manner.
IMPORTANT: Timely return of "core" units is essential to the success of the exchange programs. Unretumed units result in local parts shortages at all dealerships serviced by the Repair Center. Delinquent core returns could result in action by warranty administration.
Authorized AC-Delco Exchange Centers Refer To Table 1 For Exchange Center Names, Addresses, And Phone Numbers
KEY TO FIGURE 1
1. Rickwood Radio - Mobile ................Mobile, Alabama 2. Jimmy's Radio and Stereo ............Scottsdale, Arizona 3. Auto Electric Radio ....................Fullerton, California 4. Speed-O-Tach, Inc.......................Walnut Creek, California 5. Downtown Radio........................ Denver, Colorado 6. TECHNI-CAR Inc......................Tampa, Florida 7. Speedometer Service Company...........Atlanta, Georgia 8. D&B Auto Radio Inc . ...................Addison, Illinois 9. Caton Radio, Inc .......................Baltimore,Maryland 10. Modem Radio Shop .................Wakefield, Massachusetts 11. SPECMO Enterprises, Inc . ..........Berkley, Michigan 12. Auto Sound Entronix ................Minneapolis,Minnesota 13. Autronics Auto Specialists ..........Saint Louis, Missouri 14. Eastern Electronics, Inc ...............Hackensack, New Jersey 15. Model Electronics ......................Nanuet, New York 16. United Radio Service ...................Syracuse, New York 17. Downtown Radio Service ...............Charlotte, North Carolina 18. Dayton Speedometer .....................Dayton, Ohio 19. Electra-Sound, Inc.....................Parma, Ohio 20. H&R Radio............................. Warminister, Pennsylvania 21. R.T Grim Company ....................Pittsburgh, Pennsylvania 22. Rickwood Radio Service .................Nashville, Tennessee 23. Speedometer Service, Inc...............Carrollton, Texas 24. Zener Electronics .....................Houston, Texas 25. Southern Autotronics................... Richmond, Virginia 26. Instrument Sales and Service............Kent, Washington
Section 1
Table 1
Listing of Exchange Centers With Inventory
ALABAMA 1. Rickwood Radio - Mobile 1283 Azalea Road Clusters Mobile, Alabama 36693 (205) 661-0261 (800) 334-7065 (AL and Out of State)
ARIZONA 2. Jimmy's Radio & Stereo 7882 East Gray Road DERM/Radio/Clusters Scottsdale, Arizona 85260 (602) 948-5717 (Call collect/AZ only) (800) 528-2056 (Out of State)
CALIFORNIA 3. Auto Electric Radio 1841 West Commonwealth DERM/Radio/Clusters Fullerton, California 92633 Brougham Armored Limo Cluster (714) 871-7357 EEPROM for E/K/V BCM (800) 321-6970 (California) (800) 321-6969 (Out of State)
4. Speed-O-Tach, Inc. 2189 North Main Street Walnut Creek, California 94596 (415) 935-2040 (800) 442-4491 (CA and Out of State)
COLORADO 5. Downtown Radio 2525 West Sixth Avenue DERM/Radio/Clusters Denver, Colorado 80204 (303) 573-6288 (800) 332-3815 (Colorado) (800) 525 3539 (Out of State)
FLORIDA 6. TECHNI-CAR Incorporated 5688 West Crenshaw Street DERM/Radio/Clusters Tampa, Florida 33634 BCM EEPROM E/KN (813) 884-0022 (800) 662-0022 (Florida) (800) 822-0022 (Out of State)
GEORGIA 7. Speedometer Service Company 8471 Roswell Road DERM/Radio/Clusters Atlanta, Georgia 30350 (404) 998-1666 (800) 332-1827 (Georgia) (800) 241-2385 (Out of State)
ILLINOIS 8. D & B Auto Radio Incorporated 2140 Corporate Drive DERM/Radio/Clusters Addison, Illinois 60101 Brougham Armored Limo Cluster (312) 916-8787 BCM EEPROM E/K/V (800) 942-8049 (Illinois) (800) 323-4813 (Out of State)
MARYLAND 9. Caton Radio Incorporated 6328 Baltimore National Pike DERM/Radio/Clusters Catonsville, Maryland 21228 (301) 747-8667 (800) 443-6709 (MD and Out of State)
MASSACHUSETTS 10. Modern Radio Shop 340 Broadway DERM/Radio/Clusters Wakefield, Massachusetts 01880 (617) 246-2052 (800) 848-4001 (New England)
MICHIGAN 11. SPECMO Enter rises, Inc. 3890 West 11 Mile Road Clusters/DERM/Radio Berkley, Michigan 48072 Brougham Armored Limo Cluster (313) 399-7778 (800) 545-7911 (U.S.) (800) 545-7910 (Michigan)
MINNESOTA 12. Auto Sound Entronix 9600 54th Avenue DERM/Radio/Cluster Minneapolis, Minnesota 55442 (612) 559-9654 (800) 742-0670 (Minnesota) (800) 328-0795 (Out of State)
MISSOURI 13. Autronics Auto Specialists 1450 Page Industrial Court DERM/Radio/Clusters Saint Louis, Missouri 63132 (314) 423-2323 (800) 392-1516 (Missouri) (800) 325-1325 (Out of State)
NEW JERSEY 14. Eastern Electronics, Inc. 180 Essex Street DERM/Radio/Clusters Hackensack, New Jersey 07601 (201) 342-3945 (800) 221-2143 (New Jersey) (800) 221-2138 (Out of State)
NEW YORK 15. Model Electronics, Inc. 321 West Route 59 DERM/Radio/Clusters Nanuet, New York 10954 (914) 623-8020/8043 (800) 433-9657 (U.S.)
16. United Radio Service 2949 Erie Boulevard, East DERM/Radio/Clusters Syracuse, New York 13224 Brougham Armored Limo Cluster (315) 446-5570 (800) 962-0901 (New York) (800) 448-0944 (Out of State)
NORTH CAROLINA 17. Downtown Radio Service 2908 Stewart Creek Boulevard DERM/Radio/Clusters Charlotte, North Carolina 28217 (704) 391-0801 (800) 522-4706 (North Carolina) (800) 522-0116 (Out of State)
OHIO 18. Dayton Speedometer Service, Inc 660 North Main Street DERM/Radio/Cluster Dayton, Ohio 45405 Allante COMBO Panel, (513) 222-1491 Left/Right Switch Assembly (800) 543-0719 (Ohio) Tape Deck, CD Player (800) 543-9687 (Out of State)
19. Electra-Sound, Incorporated 5260 Commerce Parkway, West DERM/Radio/Cluster Parma, Ohio 44130 (216) 433-9600 (800) 252-4200 (0hio) (800) 262-9606 (Out of State)
PENNSYLVANIA 20. H & R Radio 155 York Road DERM/Radio/Cluster Warminister, Pennsylvania 18974 BCM EEPROM for E/K/V (215) 672-3707 (800) 523-6605 (Pennsylvania) (800) 492-2074 (Out of State)
21. R. T Grim Company 400 Regis Avenue DERM/Radio/Cluster Pittsburgh, Pennsylvania 15236 (412) 655-1574 (800) 222-5509 (U.S.)
TENNESSEE 22. Rickwood Radio Service of Nashville, Inc. DERM/Radio/Cluster 1830 Airlane Drive Nashville, Tennessee 37210 (615) 889-3270 (800) 423-4142 (TN and Out of State)
TEXAS 23. Speedometer Service, Inc. 3227 Skylane Drive DERM Radio/Cluster Carrollton, Texas 75006 Brougham Armored Limo Cluster (214) 380-8944 (800) 492-9026 (Texas) (800) 527-0108 (Out of State)
24. Zener Electronics 9434 Old Katy Road - 400 DERM/Radio/Cluster Houston, Texas 77055 (713) 932-6360 (800) 992-1092 (TX and Out of State)
VIRGINIA 25. Southern Autotronics 3300 Norfolk Street DERM/Radio/Cluster Richmond, Virginia 23230 (804) 353-5400 (800) 446-2880 (U.S.) (800) 572-2880 (Virginia)
WASHINGTON 26. Instrument Sales and Service, Inc. DERM/Radio/Cluster 18814 72nd Avenue South Kent, Washington 98032 (206) 251-9092 (800) 444 (WA and Out of State)
CANADA AND OVERSEAS
(DERM/Radio/Clusters)
Custone Auto Radio G. LeBeau Limited 1150 Champlain Court 8288 Pie IX Boulevard Whitby, Ontario Montreal, Quebec L1N-6A8 H1Z-3V6 (416) 668-2664 (418) 687-5447 (800) 263-7867 (Canada Only) (800) 363-5960 (Canada Only)
(Clusters Only) United Automotive Distributors, Ltd. Autometer AG 5340 Lougheed Highway Arsenalstrasse 51 Burnaby, British Columbia CH-6010 Kriens V5B-2Z8 Switzerland (604)291-7766 041-414241 (Phone) 862455 (Telex) 041-418080 (FAX)
VDO-YAZAKI EXCHANGE CENTER
Refer to Section 13 For Procedure
VDO-Yazaki Corporation 980 Brooke Road Allante/Cimarron Clusters Winchester, Virginia 22601 Cimarron NVM Chip ATTN: Instrument Cluster Repair Service (703) 665-2446/2447/2448
CELLULAR PHONE HANDSET AND TRANSCEIVER
Refer to Section 14 For Procedure
Call 1-800-331-6456 for Nearest Motorola Service Shop Location
Section 2
Radios
Including Brougham Radio Display, Brougham and Allante Remote Radio Receiver Chassis
1991 Program Overview:
Following is a list of 1991 Cadillac radio part numbers which have been provided to the AC-Delco Repair Centers listed in Table 1. Communication Data Module or CDM radio technology is applied to the 1991 Allante radio chassis and the 1990-1991 Eldorado/Seville and DeVille/Fleetwood compact Disc Bose radios. Because of the new technology, CDM radios are handled by pre-exchange only, with one of the centers listed in Table 1.
Other radios (non-CDM) may be pre-exchanged through one of the centers listed in Table 1 or repaired by any authorized AC-Delco Repair Center. Refer to Section 1 for the procedure to repair or exchange a radio through an authorized AC-Delco Repair Center. Remove all attachment brackets before sending radios to a Repair Center.
1991 CADILLAC RADIOS Application Description P/N
DeVille/Fleetwood CDM Bose CD Player 16123346 1 3 DeVille/Fleetwood 2000 Series Bose Cassette 16127086 3 DeVille/Fleetwood 2000 Series Graphic Equalizer Cassette 16127076 3 Eldorado/Seville CDM Bose CD Player 16123336 1 Eldorado/Seville 2000 Series Bose Cassette 16126336 3 Eldorado/Seville 2000 Series Graphic Equalizer Cassette 16129936 3 Brougham AETR-2 Radio Receiver Chassis 16083250 3 (CD or Cassette) Brougham Radio Control Head - CD and Cassette 16124566 4 Brougham Radio Control Head - Cassette 16153946 4 Allante CDM Radio Receiver Chassis 16087110 1 2 3
1 Communication Data Module - Serviced Only by Pre-Exchange through one of the centers listed in Table 1. Refer to Section 1.
2 For Allante Combination Panel (Combo Panel), CD unit, or Cassette deck. Refer to Section 3.
3 For warranty purposes use Labor Operation R0750 when replacing these components.
4 For warranty purposes use Labor Operation R0765 when replacing these components.
Unusual Radio Interference Conditions/Radio System Sublet Work
It is the responsibility of the dealership to diagnose and repair radio system problems such as interference conditions caused by other components on the vehicle. Complete audio system diagnosis can be found in Section 9A, Audio Systems, in the 1991 Service Information Manuals. The 1991 Section 9A contains E&C data bus diagnosis for Brougham and Allante, diagnosis for switch pops and noises, and diagnosis for features inoperative such as clock, dimming, audio, cassette problems, or CD player problems.
In unusual cases where the dealership has been unable to determine the cause of a problem, it may be necessary to sublet the repairs to an AC-Delco Service Center. The dealership should make the Service Information Sections 9A and 8A-150/151 available to the Repair Center for sublet diagnosis.
The dealership will be responsible for the cost of repairs made by the AC-Delco Service Center. Prior authorization should be obtained for such repairs before the sublet repair costs are submitted on a warranty claim.
Cadillac recommends use of the shops listed in Table 1 for all repairs of radios and any radio sublet work. The shops listed are stocked with limited numbers of all 1991 Cadillac radio part numbers and have processes in place to repair or exchange all 1991 Cadillac radios and SIR DERM.
Dealer Installed Radios:
Delco radios that are dealer installed or dealer upgraded at a later date are covered under either the 90 day/4000 mile parts warranty or for the remainder of the vehicle's original New Car Limited Warranty Basic Coverage, whichever is greater.
Bose Amplifiers and Speaker Enclosures:
Bose amplifiers and speaker enclosures are no longer repaired under warranty through AC-Delco Centers; obtain parts from GMSPO or authorized AC-Delco Repair Centers. Refer to DSIB 89-1-36 for 1989 part numbers. Refer to the appropriate 1990 and 1991 parts books for part numbers.
Warranty Claim Submission:
For radios, submit a warranty claim in the normal manner without a parts amount as the part is provided to the dealership by the exchange center. Include the following information: Other Sublet Labor Labor Labor Material Radio R&R Operation Hours Hours Towing
1989-1991 DeVille/Fleetwood R0750 * .2 ** 1991 Eldorado/Seville R0750 * .2 ** 1991 Allante: - Remote Receiver R0750 * .2 ** - Control Head/CD/Tape N4150 * .2 ** 1991 Brougham: - Remote Receiver R0750 * .2 ** - Control Head R0765 * .2 **
Administrative allowance for repair or exchange through AC-Delco Centers. Refer to appropriate Labor Time Guide for labor time allowed. Shipping charges for core return to Repair Center.
Section 3
Allante Combo Panel, Tape Deck, CD Unit, Left and Right Switch Assemblies
Exchange Procedure:
If vehicle diagnosis leads to replacement of one of the parts listed above, obtain a replacement unit by using the following procedure:
1. Call Dayton Speedometer Service at 1-800-543-9687 (outside Ohio), 1-800-543-0719 (inside Ohio), or (513) 222-1491 and request the proper replacement part number from the list below:
Year Component P/N
1987-1988 Combo Panel (Tape Deck Removed) 1228359 1989 Combo Panel (Tape Deck Removed) 16124211 1990 Combo Panel (Tape Deck and CD Removed) 16137834 1991 Combo Panel (Tape Deck and CD Removed) 16156344
1987-1989 Tape Deck 1227934 1990 Tape Deck 16121644 1990 CD Unit 16144290 1991 Tape Deck 16151335 1991 CD Unit 16150225
1987-1989 Left Switch Pod 1227936 1990 Left Switch Pod 16137833 1991 Left Switch Pod 16146486 1991 Left Switch Pod (with T79 Export Option) 16146496
1987-1989 Right Switch Pod 1227935 1990-1991 Right Switch Pod 16137832
2. Dayton Speedometer Service will request the following information:
A. dealership name B. address C. shone number D. Dealer code E. purchase order number E R.O. number G. Vehicle Identification Number H. delivery date 1. odometer reading J. year K. owner name L. customer complaint M. diagnosis followed N. whether or not the repair is covered by warranty
After receiving the replacement part, return inoperative part with a completed return authorization form in the original shipping box via UPS. IMPORTANT: Care should be exercised when packaging the component to prevent damage in transit. To complete the return authorization form, fill out the form, sign the form, attach the pink copy to the R.O., and return the remaining copies with the inoperative unit. The combo panel tape deck and CD unit are serviceable separately. The tape deck and CD unit must be removed from the combo panel as described in the Service Information Manual, Section 9A, when either is serviced.
Warranty Claim Submission:
For warranty purposes use Labor Operation N4150 for combo panel, tape deck, or CD unit replacement; N2000 for right switch pod replacement; and N2001 for left switch pod replacement. Refer to applicable Labor Time Guide for times.
On in-warranty repairs a warranty claim can be submitted to Cadillac for labor only listing the applicable Labor Operation. Dealerships may claim a .2 hour administrative allowance as "other labor hours" and may claim ship- ping charges as "sublet, materials, towing". Parts should not be listed on the claim since a no-charge replacement is being provided by the Repair Center.
IMPORTANT: Timely return of inoperative parts is essential to the success of the exchange programs. Dealers who don't return cores cause part shortages for other dealers. Failure to return the inoperative part with the claim form will result in the assessment of a core charge by Dayton Speedometer Service of $3,000 for a combo panel, $375 for a tape deck or switch pod, or $650 for a CD unit.
Section 4
Diagnostic Energy Reserve Module
Exchange Program Overview:
The DERM for 1989 DeVilles and Fleetwoods (with AJ3) and all 1990-1991 DeVilles, Fleetwoods, Eldorados, Sevilles, and Allantes is to be serviced by exchange with one of the centers listed in Table 1. An adequate quantity of DERM exchange stock has been provided so that all DERM warranty service can be performed by a next day pre-exchange.
Exchange Procedure:
To obtain exchange parts use theprocedures described in Section 1 of this DSIB. The DERM exchange procedure is unchanged for 1991.
Part Number Information:
The same part number is used for all 1989-1991 Cadillac SIR applications. The DERM part numbers are as follows:
GMSPO Production Part Number Part Number
SIR DERM (Module, Inflatable Restraint 1228874 16081221 Energy Reserve)
For 1989 DeVilles and Fleetwoods with AJ3 option the DERM was serviced by replacement with remanufactured part number 1228874, ordered from GMSPO parts group 14.865.
Continue to use P/N 1228874 from parts group 14.865 for fire and theft replacements for 1989- 1991 Cadillac models equipped with SIR. Do not call exchange centers for fire and theft needs.
Warranty Claim Submission:
Submit a warranty claim in the normal manner without a parts amount as the part is provided to the dealership by the exchange center. Include the following information:
Other Sublet Labor Labor Labor Material Operation Hours Hours Towing --------- ----- ----- ---------- 1989-1991 DeVille/Fleetwood C8815 * .2 ** 1990-1991 Eldorado/Seville C8815 * .2 ** 1990-1991 Allante C8815 * .2 **
1 Administrative allowance for repair or exchange through AC-Delco Centers. * Refer to appropriate Labor Time Guide for labor time allowed. ** Shipping charges for core return to Repair Center.
Section 5
DeVille and Fleetwood Analog Cluster and Odometer
Parts Information:
1985-1990 DeVilles and Fleetwoods with the analog cluster require that the odometer assembly be transferred by the dealer from the inoperative cluster to the replacement cluster. If the odometer is replaced, it should be ordered from GMSPO using P/N 25054552; and a mileage sticker must be placed on the driver's door. The replacement analog cluster will be sent to the dealership with the mileage preset. Replacement clusters are available from any of the AC-Delco Service Centers listed in Section 1 using the following part numbers:
Analog Cluster Year/Model Application Part Number ----------- ------------------------ -------------- 1985 C U.S. car with gas engine 25054476 Canadian car with gas engine 25054477 Export car with gas engine 25054478 with diesel engine 25078553
1986-1987 C U.S. car 25059456 Canadian car 25059457 Export car 25059458
1988 C U.S. car before VIN 247198 25081199 Canadian car before VIN 247198 25081200 U.S. car after VIN 247198 16120166 Canadian car after VIN 247198 16120176
1989 C U.S. car 25086938 Canadian car 25086939
1990 C U.S. car 25089357 Canadian car 25089358
1991 C U.S. car 16140426 Canadian car 16140436
Odometer Removal Procedure:
To remove the odometer use the following procedure:
1. Remove the inoperative cluster following the procedures in Section 8C of the Deville and Fleetwood Service Information Manual.
2. Remove the two illumination bulbs from the gear selector indicator.
3. Remove the two screws attaching the gear selector indicator to the cluster housing and remove the gear selector indicator from the housing.
4. Disconnect the flex circuit connector from the cluster circuit board.
5. Remove the six screws attaching the clear lens to the housing. Remove the lens and black bezel.
6. Separate the housing from the black (speedometer face) component board by lifting the board straight off the lower dowel pins.
7. Turn the component board over and remove the two screws attaching the odometer frame to the housing. Refer to Figure 5-1.
8. Before removing the odometer frame from the housing, grasp the drive link (refer to Figure 2) with needle nose pliers to keep the link attached to the trip odometer. Remove the odometer frame with the drive motor attached. The plier grip can be released, and the drive link will remain in place.
9. Turn the odometer frame over and remove the retaining clip from one end of the odometer shaft. With the clip removed, slide the odometer assembly toward the clip end and remove the odometer from the frame.
10. If replacing the cluster, reinstall the odometer frame onto the inoperative cluster.
Odometer Installation Procedure:
To install odometer in the replacement cluster:
1. If using a replacement cluster, remove the two screws securing the odometer frame to the component board of the cluster and separate.
2. Install the odometer assembly into the frame and replace the retaining clip. Note the position of the groove in the odometer assembly and rotate the trip odometer drive link to that position before installing the odometer frame onto the component board. To reinstall the odometer assembly onto the component board, engage the drive link with the groove of the odometer assembly and slide the odometer assembly onto the drive link and locating pins of the component board.
3. Install the odometer frame to the component board and secure with two attaching screws.
4. Reinstall the black (speedometer face) component board locating it on the dowel pins.
5. Reinstall the black bezel and lens and secure with the six attaching screws.
6. Connect the flex circuit connector to the internal circuit board.
7. Install the gear selector indicator and secure with two attaching screws.
8. Install the two gear selector indicator illumination bulbs.
9. Install the cluster assembly following the Service Information Manual procedures in Section 8C.
Warranty Claim Submission:
For warranty purposes use Labor Operation N4300. Refer to current Labor Time Guide for appropriate time.
On in-warranty repairs a warranty claim can be submitted to Cadillac for labor only listing the applicable Labor Operation. Dealerships may claim a .2 hour administrative allowance as "other labor hours" and may claim shipping charges as "sublet, materials, towing". Parts should not be listed on the claim since a no-charge replacement is being provided by the Repair Center.
IMPORTANT: If you are unfamiliar with Cadillac policy regarding integrity of odometer mileage, refer to the Cadillac Service Policies and Procedures Manual, Section 1.
Section 6
DeVille and Fleetwood Digital Cluster and NVM Chip
Parts Information:
The digital instrument cluster in 1985-1989 DeVilles and Fleetwoods stores the season odometer mileage in a Non-Volatile Memory (NVM) chip. The cluster and the NVM chip are serviced separately. If cluster replacement is necessary, the NVM chip must be transferred by the dealer from the inoperative cluster to the replacement cluster. Refer to Figure 6-1 for NVM chip location.
In mid-1990 model year production, the NVM chip for cluster P/N 25089359 was changed to a soldered-in (NOT separately serviceable) part. All future 1990-1991 service parts from the Repair Centers will contain an NVM chip.
When servicing 1989-1991 models equipped with SIR, the cluster/NVM assembly must be ordered when an NVM chip or cluster replacement is required. Clusters with removable NVM chips may still be transferred between cars to service critical customer cases, and the new clusters with soldered-in NVM chips may be used in cars originally equipped with socketed NVM chips.
NOTE: The original NVM chip should not be retained by the dealership. It should be returned with the cluster core. A core charge will be assessed for any 1989-1991 SIR cluster returned without an NVM chip.
Replacement clusters may be obtained through any of the AC-Delco Service Centers listed in Section 1 of this bulletin using the following part numbers: Digital Cluster Year/Model Application Part Number ------------ --------------------------- --------------- 1985-1986 C All 25084596 1987 C With leading odometer zeros 25081202* 1987-1988 C Without leading odometer zeros 25085449 1989 C Without SIR 25088537 1989 C With SIR (option code AJB) 25089359 1990 c All 25089359 1991 c All 16140446
Replacement NVM chips (for 1985-1989 without SIR) may be ordered through any of the AC-Delco Service Centers listed in Section 1 of this bulletin.
* GMSPO does not service this part for fire and theft. Use P/N 25085449.
Parts are currently available from GMSPO for fire and theft use only.
Warranty Claim Submission:
For warranty puposes use Labor Operation N4180 for cluster or NVM chip replacement. On in-warranty repairs a warranty claim can be submitted to Cadillac for labor only listing the applicable Labor Operation. Dealerships may claim a .2 hour administrative allowance as "other labor hours" and may claim shipping charges as "sublet, materials, towing". Parts should not be listed on the claim since a no-charge replacement is being provided by the Repair Center.
IMPORTANT: If you are unfamiliar with Cadillac policy regarding integrity of odometer mileage, refer to the Cadillac Service Policies and Procedures Manual, Section 1.
An AC-Delco form ACD-1078 must be returned to the Service Center along with the defective NVM chip or cluster.
When an NVM chip or a 1989-1991 digital cluster/NVM assembly is ordered, the original NVM chip must be returned. A core charge will be assessed for NVM chips not returned by the dealership.
Section 7
Brougham 1990-1991 Digital Cluster
Program Description:
The digital instrument cluster in 1990-1991 Broughams stores the season odometer mileage in a Non-Volatile Memory (NVM) chip. The cluster and the NVM chip are not serviced separately. If cluster replacement is necessary, the NVM chip will be replaced as part of the cluster assembly. The Service Center will require correct mileage information in order to program the replacement cluster before shipment.
Parts Information:
Standard replacement clusters may be obtained through any of the AC-Delco Service Centers listed in Section 1 of this bulletin. Armored Limo (three-speed automatic transmission) clusters are only obtainable from the seven exchange centers listed below. When ordering, use the following part numbers:
Digital Cluster Year/Model Application Part Number ----------- ------------ ---------------- 1990-1991 D Standard 16121776 1990-1991 D Armored Limo 25089883
Armored Limo Cluster Service Centers
California Auto Electric Radio Canada Custone Auto Radio Illinois D & B Auto Radio, Inc. Michigan SPECMO New York United Radio Service Switzerland Autometer AG Texas Speedometer Service, Inc.
Refer to Table 1 for Service Center phone numbers and addresses.
Warranty Information:
For warranty purposes use Labor Operation N4180 for cluster replacement. Refer to current Labor Time Guide for applicable time. A warranty claim can be submitted to Cadillac for labor only. Dealerships may claim a .2 hour administrative allowance as "other labor hours" and may claim shipping charges for return of the inoperative cluster as "sublet, materials, towing".
IMPORTANT: If you are unfamiliar with Cadillac policy regarding integrity of odometer mileage, refer to the Cadillac Service Policies and Procedures Manual, Section 1.
Section 8
Eldorado/Seville CCDIC and Digital Cluster
Parts Information:
The 1986-1991 Eldorado and Seville digital instrument cluster and Climate Control/Driver Information Center (CCDIC) are available as exchange units from the authorized AC-Delco Service Centers listed in Section 1 of this bulletin. Digital instrument clusters are exchanged as complete units and do not require removal of an electronic chip since the odometer memory is located in the BCM EEPROM. Odometer display problems should be diagnosed using Section 8D of the appropriate Service Information Manual. Refer to Section 9 of this bulletin for EEPROM removal and exchange procedures. Replacement units are available from AC-Delco Service Centers using the following part numbers:
Year/Model Component P/N ---------- ------------------------- -------- 1986 E/K Digital Instrument Cluster 25084611 CCDIC with Rear Defog 25084612 CCDIC without Rear Defog 25084613
1987 E/K Digital Instrument Cluster 25087643 CCDIC with Rear Defog 25085730 CCDIC without Rear Defog 25085731
1988 E/K Digital Instrument Cluster 25084765 CCDIC with Rear Defog 25086936 CCDIC without Rear Defog 25086937
1989 E/K Digital Instrument Cluster 25089680 CCDIC with Rear Defog 16135056 CCDIC without Rear Defog 16135066
1990-1991 E/K Digital Instrument Cluster 16124054 CCDIC (Rear Defog Standard) 16125346
Warranty Claim Submission:
For warranty purposes use Labor Operation N4180 for cluster replacement, or N4172 for CCDIC replacement. Refer to current Labor Time Guide for applicable times. A warranty claim should be submitted to Cadillac for labor only as the part is provided by the exchange center. Dealerships may claim a .2 hour administrative allowance as "other labor hours" and may claim shipping charges for return of the inoperative cluster as "sublet, materials, towing".
IMPORTANT: If you are unfamiliar with Cadillac policy regarding integrity of odometer mileage, refer to the Cadillac Service Policies and Procedures Manual, Section 1.
Section 9
Eldorado/Seville/Allante BCM EEPROM (Odometer Chip)
Overview:
The BCM in 1986-1991 Eldorados, Sevilles, and Allantes use two types of PROM's; an EPROM and an EEPROM. Refer to the appropriate Service Information Manual, Section 8D2, to distinguish between EPROM and EEPROM locations inside the BCM.
The EPROM retains information pertaining to those systems and options controlled by the BCM (i.e., the ECC system, lighting, and displays). The BCM EPROM is serviceable and interchangeable with PROM's from the same model vehicles. New EPROM's are available from GMSPO.
The EEPROM stores information specific to the vehicle. This information includes the VIN, season odometer mileage, body style, and some option content information. Unlike the EPROM, the EEPROM may not be transferred from one vehicle to another. Transferring EEPROM's between cars will result in incorrect odometer readings and possibly incorrect CCDIC messages.
Exchange Procedure:
Replacement EEPROM's may be obtained only by calling one of the following AC-Delco Service Centers:
Service Center Service Center Location Name ---------------- ------------------ California Auto Electronic Radio Illinois D & B Auto Radio, Inc. Florida Techni-Car Pennsylvania H & R Radio
Refer to Table 1 for Service Center phone numbers and addresses.
Replacement EEPROM's should be shipped to the dealer within 24 hours if the Service Center is called before 2:00 PM. The following information must be given to the Service Center when calling to request a replacement EEPROM:
1 . VIN 2. Is the vehicle U.S., Canada, Sweden-Norway, Japan, or Leaded Fuel export? 3 . Is the vehicle a two or four door? 4. Exact mileage 5. Dealer code, name, mailing address, and phone number
SEE PAGE 2 OF THIS BULLETIN FOR OTHER INFORMATION REQUIRED FOR AC-DELCO EXCHANGES.
In the event the exact mileage is not known, a replacement EEPROM may be obtained with either zero miles or the most recent known mileage. An EEPROM with zero mileage should only be requested when the vehicle mileage is not accurately known. An odometer replacement sticker with the approximate mileage must be installed on the driver's door when installing an EEPROM with zero miles. In some cases, the mileage may be read from the failed EEPROM by the Repair Center or Delco Electronics, if necessary.
The replacement EEPROM will be shipped to the dealer with an ACD-1078A claim form originated by the Service Center. This form must be completed by the dealer and returned to the Service Center with the replaced EEPROM. One copy of the claim form should be retained and attached to the R.O. The remaining forms must be returned to the Service Center with the replaced EEPROM.
- Failure to return the replaced EEPROM with the claim form will result in a $200 core charge. - Zones will be notified of any EEPROM's not returned within 60 days. - All returned EEPROM's are checked for proper mileage and the results reported to Cadillac.
Warranty Claim Submission:
For warranty purposes use Labor Operation N480 1, EEPROM or EPROM replacement at published time for applicable model year. For EEPROM, a warranty claim should be submitted to Cadillac for labor only. Dealerships may claim a .2 hour administrative allowance as "other labor hours" for EEPROM exchanges and may claim shipping charges for return of the inoperative EEPROM as "sublet, materials, towing".
IMPORTANT: If you are unfamiliar with Cadillac policy regarding integrity of odometer mileage, refer to the Cadillac Service Policies and Procedures Manual, Section 1.
Section 10
Cimarron Digital (1985-1988) and Allante Digital and Analog Cluster
IMPORTANT: DSIB 88-1-26 provides a procedure for dealerships to retrofit analog clusters into 1988 and 1989 Allantes originally equipped with digital clusters (and vice verse). The retrofit procedure will work on 1990 and 1991 Allantes but will not be covered under warranty.
On 1988 and 1989 carts digital clusters were a no-cost option. The 1990 and 1991 cars have digital cluster as a customer-pay option on the soft top model (6VS) and as a standard feature on the hard top (6VR). The hard top mode can be retrofit with an analog cluster by the dealership almost at cost due to the difference in core charge for the digital and part cost for the analog. (The digital core payment from VDO-Yazaki will, in most cases, pay for labor and the analog part.) If a customer wants a digital cluster installed into a soft top model, the cost may not be charged to warranty.
Cluster Exchange Procedure:
Replacement instrument clusters may be obtained from VDO-Yazaki using the following procedure:
1. Call the VDO-Yazaki Service Center at (703)665-2446, -2447, or -2448 and order the appropriate part number listed below:
Shipping Plus Core Repair Total Year/Model Component P/N Charge Charge COD* ----------- ------------------------- -------- ------ ------- -------- 1985-1986 J Digital Instrument Cluster 25081527 $165 $187.75 $352.75 1987-1988 J Digital Instrument Cluster 25083444 $150 $172.75 $322.75 1987 V Digital Instrument Cluster 1639259 $320 $344.75 $664.75 1988-1989 V Digital Instrument Cluster 1645296 $320 $344.75 $664.75 1988-1989 V Analog Instrument Cluster 1640823 $135 $158.75 $293.75 1990-1991 V Digital Instrument Cluster 1645299 $320 $344.75 $664.75 1990-1991 V Analog Instrument Cluster 1645300 $135 $158.75 $293.75
* Core charge will be refunded to dealer via check on receipt of the core at VDO-Yazaki.
2. VDO-Yazaki will request the following information:
A. Dealer code.
B. Dealer's shipping address.
C. Vehicle Identification Number.
D. Owner complaint or observed condition.
E. Diagnosis used to determine the cluster required replacement. VDO-Yazaki is sta confirm The te answer is staffed by trained technicians who will attempt to confirm the problem is cluster related and not car system related. The technician or shop foreman should be on hand when calling to answer their questions regarding the diagnosis.
F. If the problem involves the odometer, a mileage figure will be required The replacement cluster will be shipped with mileage pre-set.
G. Purchase order number or account number.
H. Whether the repair is covered under warranty or not.
IMPORTANT: Since June of 1989 all clusters have been shipped from VDO-Yazaki to GM dealers via COD. The Repair Center will provide dealerships with a fixed COD amount (see above) to help the dealership to prepare for the cluster COD arrival. After ordering the cluster please prepare for the COD arrival of the cluster via UPS next-day service. Make cash or a check ready for the dealer representative who accepts UPS parts deliveries in the amount under "Total COD".
3. Cimarron Odometer - For digital instrument cluster problems that do not affect the odometer, the mileage memory chip must be transferred from the inoperative cluster to the replacement cluster by the dealer. Refer to Figure 10-1 for NVM chip location. If the problem involves the odometer, the inoperative cluster must contain the mileage memory chip when it is returned.
Allante Odometer - The Allante digital cluster does not contain a mileage memory chip. The mileage is stored in the BCM EEPROM. Refer to Section 9 for EEPROM service. The Allante analog cluster contains an electromechanical odometer which is serviced with the cluster assembly. Replacement analog clusters will come with an odometer pre-set by VDO-Yazaki with the proper mileage.
4. VDO-Yazaki will ship replacement clusters C.O.D. The C.O.D. price will be the "repair charge" and "core charge" listed plus freight.
5. Included with the replacement cluster will be a computer-printed from. To obtain the core refund, this form must be filled out completely and returned with the inoperative cluster to VDO-Yazaki in the shipping container to:
VDO-Yazaki 980 Brooke Road Winchester, VA 22601 ATT: Instrument Cluster Service
Warranty Claim Submission:
For repairs performed on Cimarrons or Allantes during the warranty period, dealers should submit a claim for the repair charges as follows:
Other Sublet Labor Labor Labor Material Model Operation Hours Hours 1 Towing ------- --------- ------ ------- -------- Allante N4180 ** .2 * Cimarron N4180 ** .2 *
1 An additional .2 hour sublet administrative allowance will be paid if applied for. This additional time should be entered in the "other labor hours" column of the Cadillac warranty claim.
* Refer to applicable Labor Time Guide for time for each model year.
** Repair charge plus shipping charge. No core charge is applicable to warranty repairs.
Serviceable Bulbs:
The Allante analog cluster contains backlighting bulbs that are serviceable separately. Refer to Figure 10-2 for the location and specification of serviceable bulbs
Section 11
Brougham Mechanical Cluster
Program Description:
This section contains repair/exchange procedure for Brougham mechanical clusters (prior to 1990). The program operates per the procedure described in Section 1, with the following differences:
1. Refer to publication SD-2 for the directory of AC-Delco centers which repair mechanical speedometers.
2. AC-Delco Centers are not provided with pre-exchange stock for Brougham mechanical clusters by General Motors, but many Centers offer an exchange program. As with radios and other clusters, prior approval of the owner to accept a repaired unit must be obtained and noted on the repair order.
3. The mechanical speedometers are to be returned with form ACD-1078A completed as in the other AC-Delco exchange programs described in Section 1.
IMPORTANT: Speedometers must be assembled to be eligible for any exchange program. The dealer requesting the exchange will be charged for any missing or damaged parts.
IMPORTANT: If you are unfamiliar with Cadillac policy regarding integrity of odometer mileage, refer to the Cadillac Service Policies and Procedures Manual, Section 1.
Section 12
Goodwrench Security System Components
Warranty Procedures:
Warranty Period - The replacement parts warranty for the GM Goodwrench Vehicle Security System and its related parts is 90-days/4,000 miles.
Registering The Vehicle - When the GM Goodwrench Vehicle Security System is installed on a vehicle, the attached form (refer to the last page of this DSIB) should be completed and sent to the address indicated on the form. Warranty claims on vehicles for which the form has not been submitted will be rejected and returned to the dealer as "labor incompatible to vehicle". (This form can also be used for any other factory approved dealer installed option, therefore, it would be beneficial to make additional copies to keep on hand for future use.)
Warranty Claim Submission - Reimbursement for parts and labor of any single component requiring replacement should be submitted on a warranty claim in the normal manner including the following information:
Trouble Labor Labor Claim Auth. P/N Code Operation Hours Type Code -------- ---- ------------- ------------- ---- ------ * 88 See Next Page See Next Page B **
* Failed part number from GMSPO Parts Group 21. Do not claim a parts amount for parts obtained through the Goodwrench Security System help number.
** Zone authorization or self approval if qualified.
Warranty Labor Codes - Use the following labor codes for Goodwrench Security System component replacements:
Labor Time Code Description/Parts Group (Hours) ------- ------------------------------- -------- R9000 Security System (Harness, Module)/21.513 .5 (Also Keyless Entry Harness, Module/21.271) R9010 Siren/21.515 .2 R9020 Shock Sensor/21.514 .3 R9030 Keyboard/21.269 .3 R9040 Hood Lock/21.516 .2 R9050 Transmitter/Call 1-800 GM TECH1* .5 R9080 Flash Pack/21.513 .3
Obtaining Parts:
Wiring harnesses and transmitters should be requested by calling the GM Security System Assistance line, see "Technical Assistance". All other parts should be ordered through GMSPO. For replacement modules, order the appropriate accessory package part number for a Security System or keyless entry system through GMSPO parts group 21.000.
Technical Assistance:
For technical assistance and procurement of the parts listed above, call:
1-800 GM TECH1 (Except Michigan) (313) 583 4146 (Michigan)
The GM Security System Assistance line has technical bulletins and information available regarding installation procedures for GM vehicles. Cadillac Technical Assistance (CAD-STAR) cannot assist with Goodwrench Security System problems.
Section 13
Cadillac Garage Door Opener Components
Technical Assistance/Toubleshooting:
Refer to Section 9D of any 1989 or later Cadillac Service Information Manual and Service Bulletin T-90-8, Group 9. If information provided does not resolve the problem, additional troubleshooting assistance is available by calling the Prince Corporation Service Department at (616) 392-3234.
Obtaining Parts:
The following procedures should be followed for replacing components which become inoperative:
In Warranty - If after troubleshooting, the unit is found to be inoperative, it must be returned prepaid to:
Prince Corporation 35 Madison Avenue Holland, MI 49423
In-warranty units will be repaired or replaced and returned to the dealer at no charge. Include a description of the condition and the date of purchase on a claim tag attached to the part.
Out of Warranty - There will be a flat rate repair charge assessed for out-of-warranty units. This charge is currently $30. Enclose a check or money order for this amount with the unit, or request that the unit be returned C.O.D.
Warranty Procedure:
Warranty Period - The optional Cadillac garage door opener is warranted for 12 months from the date when installed in the vehicle.
Registering the Vehicle - When the garage door opener is dealer installed, the attached form (refer to the last page of this DSIB) should be completed and sent to the address indicated on the form. Warranty claims on vehicles for which the form has not been submitted will be rejected and returned to the dealer as "labor incompatible to vehicle". (This form can also be used for any other factory approved dealer installed option, therefore, it would be beneficial to make additional copies to keep on hand for future use.)
Warranty Claim Submission - Use the following labor codes for garage door opener component replacements:
Labor Time Code Description (Hours) ----- ----------- ------- R4650 Transmitter .2 R4651 Receiver .2 R4652 Power Pack .2
On in-warranty repairs, a warranty claim can be submitted to Cadillac for labor only listing the applicable Labor Operation. Dealerships may claim a .2 hour administrative allowance as "other labor hours" and may claim shipping charges as "sublet, materials, towing". Parts should not be listed on the claim since a no-charge replacement is being provided by Prince Corporation. When receiver and transmitter are replaced together, only submit one charge for .2 hour.
Section 14
Cellular Telephone Transceiver and Handset
Overview:
--------- For 1991, factory or dealer Cellular Phone is not an available option on any Cadillac. For 1990, Allante may have been ordered with UZ3, Cellular Mobile Telephone (Including Provisions) or with UZ1, Cellular Mobile Telephone Provisions. The 1990 UZ1 factory ordered provisions are not compatible with 1989 and prior Allante cellular phone. A provisions package for 1990 cars is available through GMSPO to allow installation of 1989 and prior phones into a 1990 Allante. 1990 and prior Allante factory cellular phones are not compatible with 1991 Allantes. 1988 or 1989 cellular telephones may be installed in 1990 or 1991 Eldorados or Sevilles. Refer to DSIB 90-I-60 for more complete information on cellular telephone installation.
Warranty:
Warranty Policy - For vehicles ordered with the cellular phone option (UZ3); repair parts and labor are covered for all cellular phone components in accordance with the New Vehicle Limited Warranty.
For vehicles ordered from the factory with provisions only (UZ1); the provisions (mute module, wiring, antenna, microphone, and console) are covered by the New Vehicle Limited Warranty with coverage beginning at time of vehicle delivery.
Repairs to the handset and transceiver components are covered for three years from the date of placing the phone in service by Motorola. Cadillac will pay the dealership for removal and replacement or exchange of the handset and transceiver in accordance with the New Vehicle limited Warranty, with coverage beginning at time of phone installation.
Registering the Vehicle - When a car factory equipped with provisions (UZ1) has the handset and transceiver installed, the attached form (refer to the last page of this DSIB) should be completed and sent to the address indicated on the form. Warranty claims for handset or transceiver replacement on vehicles for which the form has not been submitted will be rejected and returned to the dealer as "labor incompatible to vehicle". (This form can also be used for any other factory approved dealer installed option, therefore, it would be beneficial to make additional copies to keep on hand for future use.)
Warranty Claim Submission - Submit claims for repair or replacement of all components except handset and transceiver per usual warranty procedure.
For handset and/or transceiver service use Labor Operation R5113, Handset R&R or Replace, or R5116, Transceiver R&R or Replace at .2 hour. If part exchange is required, a warranty claim can be submitted to Cadillac for labor only. Dealerships may claim a .2 hour administrative allowance as "other labor hours" for exchanges and may claim shipping charges for return of the inoperative handset and/or transceiver as "sublet, materials, towing".
Unusual Problem Conditions/Telephone System Sublet Work:
It is the responsibility of the dealership to diagnose and repair phone system problems. Complete cellular phone system diagnosis can be found in Section 91, Cellular Phone, in the 1990 Service Information Manual. The 1990 Section 91 contains E&C data bus diagnosis, diagnosis for wiring, microphone, audio system interface through mute module on past model phone, etc.
In unusual cases where the dealership has been unable to determine the cause of a problem, it may be necessary to sublet the repairs to an authorized Motorola Service Shop. The dealership should make the Service Information Sections 9I and 8A-152 available to the shop for sublet diagnosis.
The dealership will be responsible for the cost of repairs made by the authorized Motorola Service Shop. Prior authorization should be obtained for such repairs before the sublet repair costs are submitted on a warranty claim.
Service Parts:
All parts except the handset and transceiver are available through GMSPO.
The handset and transceiver will be repaired by Motorola free of charge for three years from the phone in-service date. See "Warranty Policy" for Cadillac warranty coverage. If the diagnosis in Section 91 of the Service Information Manual indicates the transceiver or handset are in need of repair, call (800) 331-6456. The personnel on the 1-800 line will direct you to the nearest Motorola Service Shop. If there are no Motorola Service Shops close by, the transceiver and/or handset are to be sent pre-paid to the following address:
Motorola, Inc. Cellular Subscriber Repair Center 1465 West Shure Drive Arlington Heights, Illinois 60004
Package the phone securely. Include a repair order copy. Be sure that the R.O. contains legible dealership information (dealer name, dealership phone number, Cadillac dealer code) customer complaint and technician diagnosis, and phone model and mechanical serial number.
The mechanical serial number is an 1 1-digit number, such as 180CPGZ989Y, which can be found on handsets and transceivers. The mechanical serial number is used by Motorola to track parts sent in for repairs. Be sure to keep an R.O. copy with the mechanical serial number. The number must be used when calling Motorola to check on handset and transceiver repair status.
The Cellular Subscriber Repair Center will send out the repaired units as soon as possible, usually within 72 hours.
The following factory approved dealer installed option has been added to the vehicle identified below:
VIN:
--------------------------------- R.O. Number: --------------------------------- Mileage: --------------------------------- Date Installed: --------------------------------- Dealer Code: --------------------------------- Accessory: ---------------------------------
Mail To: Cadillac Motor Car Division Warranty Activities 2860 Clark Street Department 800 Detroit, MI 48210
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
