EXCHANGE PROGRAM - ELECTRONIC MODULE DIRECT. Cadillac DeVille 1996

SUBJECT: EXCHANGE PROGRAM - ELECTRONIC MODULE DIRECT SHIP PARTS RETURN PROGRAM

MODELS: 1996 CADILLAC CONCOURS, DEVILLE, ELDORADO, SEVILLE

GM OF CANADA DEALERS AND NAES DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

IN ORDER TO GAIN FEEDBACK ON THE NEW ELECTRONIC EQUIPMENT, A DIRECT SHIP PARTS RETURN PROGRAM IS NOW IN EFFECT FOR THE FOLLOWING ELECTRONIC MODULES: SERVICE MODULE NAME PART NUMBER ====== ==== ===========

CCP CLIMATE CONTROL PANEL (WITH DEICE) 16180826 CCP CLIMATE CONTROL PANEL (WITHOUT DEICE) 16180816 ACM HVAC PROGRAMMER 16228256 ACM HVAC PROGRAMMER 16228266 ACM HVAC PROGRAMMER 16228276 MSM MEMORY SEAT MODULE 16218969 RFA REMOTE FUNCTION ACTUATOR - RECEIVER 16183006 RFA REMOTE FUNCTION ACTUATOR - TRANSMITTER 1 16183016 RFA REMOTE FUNCTION ACTUATOR - TRANSMITTER 2 16186066 SDM SENSING + DIAGNOSTIC MODULE - CONCOURS 16230116 AND DEVILLE SDM SENSING AND DIAGNOSTIC MODULE - SEVILLE 16230096 SDM SENSING AND DIAGNOSTIC MODULE - ELDORADO 16230106 RSS ROAD SENSING SUSPENSION 16218716

THIS PROGRAM WILL TERMINATE BY NO LATER THAN THE END OF 1995. IT IS CRITICAL THAT ALL REMOVED PARTS BE PROMPTLY RETURNED.

IF YOUR SERVICE DEPARTMENT RECEIVES AN OWNER CONCERN ON ONE OF THE ABOVE SYSTEMS, FOLLOW THE PROCEDURE BELOW:

A. DIAGNOSIS

FOLLOW ALL NECESSARY SYSTEM CHECKS, TROUBLESHOOTING HINTS AND DIAGNOSTIC TROUBLESHOOTING CHARTS IN THE APPROPRIATE SECTION OF THE SERVICE MANUAL.

B. PARTS ORDERING

ONCE THE ABOVE DIAGNOSTICS ARE COMPLETE AND A REPLACEMENT PART IS DEEMED NECESSARY, ORDER VIA STANDARD PROCEDURES. DELCO ELECTRONICS WILL SHIP A REPLACEMENT PART DIRECTLY TO THE DEALER AND THE DEALER WILL BE REQUIRED TO RETURN THE FAILED PART AND REPAIR ORDER DIRECTLY TO DELCO ELECTRONICS USING THE "PRE-PAID" SHIPPER THAT WILL BE INCLUDED WITH THE ORIGINAL SHIPMENT.

FOLLOWING THIS PROCEDURE WILL ENSURE THE SUCCESS OF THIS PROGRAM AND ALLOW FOR THE CONTINUOUS IMPROVEMENT OF THESE PRODUCTS.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.