Info - Night Vision System Warranty and Exchange/Service Center Information

This bulletin is being issued to include the 2001 model year, add a VIN breakpoint and add additional information for GM of Canada dealers. Please discard Corporate Bulletin Number 00-08-49-001A (Section 8 -- Body & Accessories).

The night vision system components carry the same warranty as the vehicle (4 years or 50,000 miles/80,000 km -- whichever comes first), from the date the vehicle was originally placed in service.

Physical damage to the camera due to collision, theft or vandalism is not covered under warranty.

For the 2000-2001 model year, road hazard damage to the camera window (lens) will be covered for 4 years or 50,000 miles/80,000 km (whichever comes first), from the date the vehicle was originally placed in service. As with any covered repair, the first claim will be honored normally. Any subsequent claim must be approved by the Area Vehicle Manager (in Canada: District Service Manager).

For warranty and non-warranty repairs, like other electrical components on the vehicle (i.e. radios, etc.), the components are serviced as exchange units. They cannot be ordered from GMSPO.

For GM Dealers within the United States only:

All service components that are warranty/non-warranty can only be ordered from:

Model Electronics

318 Roosevelt Avenue

Spring Valley, NY 10977

1-800-433-9657

Dealers must provide the following information when requesting a service unit for warranty and non-warranty repairs:

Model Electronics will ship the requested exchange unit, Overnight Standard Delivery, unless otherwise requested.

For non-warranty repairs, Model Electronics will repair the unit in question and bill the dealer for the repairs. The defective unit must be returned to Model Electronics for core credit even if the unit is physically damaged.

Important: Inside each box with the exchange camera, will be a brightly colored card which states in large letters, WARNING: THIS PRODUCT MUST BE RETURNED WITHIN 10 DAYS!

The remanufactured unit price as of June, 2000 is $2,650.00 with a core credit of $1,600.00 which will be credited to the dealer when the core unit has been received from the dealer. To insure proper credit, the defective/damaged unit, a copy of the repair order and the completed ACD1078A claim form, must be submitted to Model Electronics within 2 weeks; or a non-return charge fee, equal to the core charge, plus shipping and handling (approximately $1,650.00) will be charged to the dealer.

Important: It is important that a completed ACD1078A claim form also accompany unused, unopened exchange units returned to Model Electronics. Dealers who return units without a completed ACD1078A claim form, may be invoiced $1,050.00.

For GM Dealers within Canada only:

All service components that are warranty/non-warranty can only be ordered from the AC Delco Superstores listed below:

York Electronics Ltd.

#5, 1430 - 28th Street N.E.

Calgary, Alta. T2A 7W6

Phone: (403) 291-5141 or (800) 361-2894

Fax: (403) 291-5483 or (800) 361-5396

Technicentre Plus

6825 Place Pascal Gagnon

Montreal, Que. H1P 2V8

Phone: (514) 327-1122 or (800) 361-4124

Fax: (514) 327-3694

Masscomp Electronics Ltd.

40 East Pearce Street

Richmond Hill, Ont. L4B 1B7

Phone: (905) 764-9533 or (800) 463-0762

Fax: (905) 764-7476

Dealers must provide the following information when requesting a service unit for warranty and non-warranty repairs.

The AC Delco Superstore will ship the requested exchange unit, Overnight Standard Delivery, unless otherwise requested.

For warranty repairs, the dealer will not be billed for the exchange unit.

Important: THE DEFECTIVE UNIT MUST BE RETURNED IN ITS ORIGINAL SHIPPING CONTAINER WITHIN 10 DAYS!

If the defective unit is not received within 2 weeks, a non-return charge fee, equal to the core charge, plus shipping and handling will be charged to the dealer.

For non-warranty repairs, the AC Delco Superstore will repair or replace the unit in question and bill the dealer for the associated costs. The defective unit must be returned to the AC Delco Superstore for core credit even if the unit is physically damaged.

The remanufactured unit price will include a core charge, which will be credited to the dealer when the core unit has been received from the dealer.

Important: To insure proper credit, the defective/damaged unit and a copy of the repair order, must be submitted to the AC Delco Superstore within 2 weeks or a non-return charge fee, equal to the core charge, plus shipping and handling will be charged to the dealer.

For vehicles repaired under warranty, use: