Cadillac Roadside Service is provided at no charge for any warranty-covered situation and for a nominal charge if the Cadillac is no longer under warranty. This service is available only in the United States and Canada.
Cadillac Roadside Service® can be reached by dialing 1-800-882-1112 , 24 hours a day, 365 days a year.
Cadillac Owner Privileges™
Roadside Service provides several Cadillac Owner Privileges™ at "no charge," throughout your Cadillac Warranty Period -- 48 months/50,000 miles (80 000 km).
Emergency Road Service is performed on site for the following situations:
| • | Towing Service |
| • | Battery Jump Starting |
| • | Lock Out Assistance |
| • | Fuel Delivery |
| • | Flat Tire Change (Covers change only) |
| • | Trip Interruption -- If your trip is interrupted due to a warranty failure, incidental expenses may be reimbursed during the 48 months/50,000 miles (80 000 km) warranty period. Items covered are hotel, meals, and rental car. |
Roadside Service Availability
Cadillac's exceptional Roadside Service is more than an auto club or towing service. In the United States only, it provides every Cadillac owner with the advantage of contacting a Cadillac advisor and, where available, a Cadillac trained dealer technician who can provide on-site service within a 30 mile (50 km) radius of a participating Cadillac dealership. If beyond this radius, we will arrange to have your vehicle towed to the nearest Cadillac dealership.
Each technician travels with a specially equipped service vehicle complete with the necessary Cadillac parts and tools required to handle most roadside repairs.
Reaching Roadside Service
Dial the toll-free Roadside Service number: 1-800-882-1112 . A Roadside Service Advisor will assist you and request the following information:
| • | A description of the problem |
| • | Name, home address, home telephone number |
| • | Location of your Cadillac and number you are calling from |
| • | The model year, Vehicle Identification Number (VIN), mileage, and date of delivery |
Roadside Service for the Hearing or Speech Impaired
Roadside Service is prepared to assist owners who have hearing difficulties or are speech impaired. Cadillac has installed special telecommunication devices called Text Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a conventional teletypewriter can communicate with Cadillac by dialing from the United States or Canada 1-888-889-2438 -- daily, 24 hours.
Due to the additional weight of the vehicle, be sure to mention that you have a DeVille Protection Series when calling Cadillac Roadside Service® for towing. See "Customer Assistance and Information" in the Index of the DeVille owner manual for Cadillac Roadside Service® phone numbers.
