Blank Navigation Screen, Intermittent Door Chime or Map Display Cannot Zoom in Closer than 16 Miles in Some Areas (Update AVN Software)
| Subject: | Blank Navigation Screen, Intermittent Door Chime or Map Display Cannot Zoom in Closer Than 16 Miles in Some Areas (Update AVN Software) |
| Models: | 2002-2005 Cadillac DeVille |
| 2002-2004 Cadillac Seville |
| with Advanced Vehicle Navigation System (RPOs U3R [DeVille] and U3Q [Seville]) |
This bulletin is being updated with new ordering information for AVN software update discs. Please discard Corporate Bulletin Number 02-08-44-015A (Section 08 - Body & Accessories).
Condition
Some customers may comment on any of the following conditions:
| • | The Advanced Vehicle Navigation (AVN) system screen may be blank. |
| • | The door chime may sound intermittently. |
| • | The AVN system map display cannot zoom in closer than 16 miles in some areas. |
Correction
Do This | Don't Do This |
|---|---|
Update the navigation radio software. | Do not replace the navigation radio or map disc. |
Important: The software is updated using a disc, NOT through SPS reprogramming.
Important: This software update is for radio P/Ns 25734875, 25743430, 25744040, 25755059 and 25764007 ONLY.
Technicians are to update the AVN system software using an update disc, P/N 19115256. To perform the update, follow the instructions given in the booklet that is included with the disc. Do not turn the ignition switch off during the software update.
Parts Information
GM dealers must order advanced vehicle navigation (AVN) software update discs from the GM Navigation Disc Center. These discs will no longer be available from GMSPO.
To obtain an AVN software update disc, contact the GM Navigation Disc Center at 1-877-628-3472.
The parts listed below are for updating the navigation radio software only. They do not update or replace the navigation map disc that is supplied with the vehicle. Please order this part only as needed. There is a very limited supply of these discs available. Do not order this part for stock. This disc can be used to reprogram more than one vehicle.
The first update disc for each P/N is free. Subsequent copies of the same P/N for the same dealer will cost $50.
Part Number | Description | Qty |
|---|---|---|
19115256 | AVN Software Update CD | 1 |
Warranty Information
For vehicles repaired under warranty, use:
Labor Operation | Description | Labor Time |
|---|---|---|
R9710* | Module-Reprogram (Navigation Display System) | 0.3 hr |
*This is a unique labor operation number for bulletin use only. This number will not be published in the Labor Time Guide. | ||
