NEW VEHICLE INSPECTION AND PRE-DELIVERY PREPARATION

In order to attain the Cadillac goal of complete Customer satisfaction, it is imperative that pre-delivery inspection be performed with a great deal of care and attention to detail. THE OWNER'S FIRST IMPRESSION IS THE MOST LASTING, and it is the dealer's responsibility to ensure that each new Cadillac is in the best possible condition at the time of delivery. This can be ensured only by a thorough and complete inspection of the automobile before delivery to the owner.

The 1985 Gold Key Delivery System Pre-delivery Inspection Procedure Check Sheet (copy attached) while similar to 1984 is now included in each Gold Key/Owner literature sealed package.

The pre-delivery inspection procedure is divided into two parts - New Vehicle Inspection (top half of form) and Pre-Delivery inspection (bottom half of form). The New Vehicle Inspection should be performed at the time the vehicle arrives at the dealership. The Pre-Delivery Inspection should be performed as near to the time of delivery as possible.

An important element in the Pre-delivery Inspection procedure is the battery state of charge. Should delivery of the vehicle occur after a prolonged storage the battery state of charge should again be checked immediately prior to delivery.

As a final quality check, the sales consultant should sign the form, indicating that the vehicle is acceptable for delivery. A completed copy of the check sheet must be presented to the owner during delivery, while the second copy should be retained in the vehicle history file as in the past.

An essential ingredient in the new vehicle inspection procedure is a thorough vehicle road test. For 1985 two specific DFI Functional Road Test forms (copies attached) are provided as aids to verify proper vehicle systems operation. One form is to be used with Eldorados, Sevilles and Broughams only. The second form is to be used with FWD Devilles and Fleetwoods only and contains checks unique to the DFI/Body Computer Module (BCM) functions.

Both DFI Functional Road Test forms are availble in pads of 50 at no charge from Helm, Inc.,P.O. Box 3617, Highland Park, MI 48203. Request form H-2068-85DEK for Eldorados, Sevilles and Broughams or H-2068-85C for FWD Devilles and Fleetwoods. One pad of each form has been shipped to you along with this bulletin.

The DFI Functional Road Test should be performed as part of the road test portion of the new vehicle inspection. Normal warranty claim procedures will continue to apply for all service operations not specified as part of the New Vehicle/Pre-delivery inspection procedure. Zone personnel will continue to monitor new vehicle preparation to ensure that all operations are being performed.

The New Vehicle/Pre-Delivery Inspection time allowances for 1985 models will contain two elements for performing all prescribed items, as in 1984:

1. A base labor time allowance assigned to each model.

2. An additional allowance of 0.1 hour for each $400 increment of DEALER PRICE above the base dealer price to a maximum of one hour.

The combined time allowance will be computed on each individual vehicle and multiplied by the Dealer's mechanical warranty labor rate to determine the credit for performing each New Vehicle Inspection and Pre-delivery Preparation service. The schedule below lists the price product groups, the base time allowance, and the additional inspection allowance based on invoice pricing. The additional inspection allowance has been revised slightly. New price product group schedules and inspection time allowances become effective with the shipment of 1985 models.

The 1985 New Vehicle/Pre-Delivery Inspection Procedures as well as the DFI Functional Road Tests should be carefully reviewed by all individuals responsible for inspection and delivery of new vehicles. Dealership management should personally monitor vehicles throughout the model year to ensure the best possible new vehicle preparation quality.

1985 CADILLAC PRE-DELIVERY INSPECTION TIME ALLOWANCE

Price Product Series Group Base Time Allowance ------ ------------- ------------------- Cimarron* 2 1.7 hours DeVille & Fleetwood 4 2.2 hours Brougham 4 2.2 hours Eldorado 4 2.2 hours Seville 4 2.3 hours Limousine 4 2.4 hours

ADDITIONAL INSPECTION ALLOWANCE BASED ON INVOICE PRICE FOR PRICE PRODUCT GROUP 4

ADDITIONAL ALLOWANCE DEALER PRICE** HOURS DEALER PRICE** -------------- ---------- -------------- $14,400 & under 0 $15,601-$16,000 14,401-14,800 0.1 16,001-16,400 14,8Ol-l5,200 0.2 16,401-16,800 15,201-15,600 0.3 16,801-17,200

ADDITIONAL ADDITIONAL ALLOWANCE ALLOWANCE HOURS DEALER PRICE** HOURS ---------- ------------ ----- 0.4 $17,201-$17,600 0.8 0.5 17,601-18.000 0.9 0.6 18,001 & up 1.0 0.7

* Additional Pre-delivery Inspection allowance for all Cimarrons is 1.0 hr.

** DEALER PRICE OF VEHICLE, FACTORY-INSTALLED OPTIONS AND ACCESSORIES EXCLUDING HOLDBACK AMOUNT, FACTORY D&H AND DESTINATION CHARGES

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.