SPECIAL POLICY: CENTER FRONT CONSOLE ARMREST CUPHOLDER

SUBJECT: CENTER FRONT CONSOLE ARMREST CUPHOLDER

MODEL: CERTAIN 1993 ELDORADOS AND SEVILLES

A dual cupholder located in the center front console armrest has become standard equipment on all 1993 model Eldorados and Sevilles. Introduction of this feature was delayed until the parts involved were of the highest quality. Consequently, some early production vehicles were built without cupholders.

SPECIAL POLICY ADJUSTMENT

This Special Policy Adjustment makes the center front console armrest cupholder available at no cost to all first retail owners of affected 1993 model Eldorados and Sevilles as per the Vehicles Involved section of this bulletin.

There is no mileage limitation on the provisions of this Special Policy Adjustment, however, this offer will expire on June 1, 1993 and is limited to first retail owners of involved vehicles. Dealers will perform this service as per the Service Procedure section of this bulletin at no charge to the owner.

VEHICLES INVOLVED

All 1993 model Eldorados and Sevilles within the following VIN ranges are eligible for this Special Policy Adjustment:

Eldorado - PU600001 through PU603911 Seville - PU800001 through PU807187

OWNER NOTIFICATION

Owners of vehicles affected by this Special Policy Adjustment will be notified by letter from Cadillac Motor Car Division. A copy of the owner letter is attached.

PARTS INFORMATION

The parts required to complete this Special Policy Adjustment should be obtained from General Motors Service Parts Operations (GMSPO) in the normal manner. Part numbers with corresponding colors are indicated below.

To minimize customer inconvenience and to ensure correct ordering of required parts, customers will be asked to contact their dealer with their Vehicle Identification Number (VIN) and corresponding part number as provided in the owner notification letter. After receipt of the required parts, dealers should contact the customer to arrange a service appointment for installation of the new armrest containing the cupholder.

Part Number Color Quantity/Vehicle ----------- ----- ---------------- 3539260 Light Neutral 1 3539257 Black 1 3539258 Light Gray 1 3539259 Dark Sapphire 1 3539261 Taupe 1 3539262 Garnet Red 1 3539263 Medium Saddle 1

If there is difficulty obtaining these parts using normal ordering procedures, dealers may place a "CIO" order using advise code "2" with no special instruction code. Also, these parts may be ordered on a "VIP" order, however, unless prior zone approval is obtained, dealers will be required to absorb any surcharge involved.

SERVICE PROCEDURE

REMOVE STORAGE ARMREST FROM VEHICLE

1. Open storage armrest and remove four (4) screws holding armrest bun (lid) to armrest top inner shell. See Figure 1.

2. Remove hinge bolts, nuts and washers and remove storage armrest from car. See Figure 2.

DISASSEMBLE CUPHOLDER ARMREST

NOTE: Replacement cupholder armrests are shipped from GMSPO fully assembled. It is necessary to disassemble the cupholder armrest prior to installation.

3. Place the cupholder armrest upside down on a padded workbench and remove two (2) screws retaining bottom plate bumper to bottom plate. Remove bottom plate from cupholder armrest assembly by disengaging clips. See Figure 3.

4. Remove four (4) screws holding track assembly to armrest bun and separate track assembly and bun by sliding bun rearward. See Figure 4.

INSTALL CUPHOLDER ARMREST IN VEHICLE

5. Position track assembly in car and install hinge bolts, nuts and washers as shown in Figure 5. Tighten hinge bolts securely.

IMPORTANT: Washers must be installed in the order shown in Figure 5, View A, to ensure proper hinge operation.

6. Position cupholder armrest bun on track assembly and install screws.

7. Snap bottom plate into position and install bottom plate bumper and screws.

8. Verify proper cupholder armrest operation.

CREDIT

Credit will be issued for the installation of the center front console armrest cupholder upon receipt of a properly prepared warranty claim which includes the following information:

Failure Part Parts Labor Labor Sublet Code Number Allowance Operation Hours Mat/Tow ------------------------------------------------------------------------ 95 * ** T6704 0.3 ***

* Use applicable GMSPO part number.

** Parts allowance should be the sum total of the current GMSPO dealer net price plus 30% of all parts required for this Special Policy Adjustment.

*** For submission of "VIP" surcharge if approved by your Cadillac Zone Office.

Part No.: 3539260 VIN: 1G6EL12BXPU602881

Mr. John J. Customer 12345 Any Street Anywhere, ST 99999

As the owner of a 1993 model Eldorado or Seville, your continued satisfaction with our products is of the utmost concern to us. This letter is intended to make you aware of a new product feature that may be of value to you.

A dual cupholder located in the center front console armrest has become standard equipment on all 1993 model Eldorados and Sevilles. Introduction of this feature was delayed until the parts involved were of the highest quality. Consequently, some early production vehicles were built without cupholders.

If your vehicle was built without the center front console armrest cupholder, we are extending to you an opportunity to obtain this new product feature at no charge.

You may prefer to retain the additional storage space afforded by your current armrest instead of the cupholder. Therefore, to assist you in deciding whether or not you would like a cupholder, we have provided detailed diagrams showing vehicles with and without this feature on the other side of this letter.

After reviewing these diagrams, if you feel that this new product feature would be of value to you, please contact your Cadillac dealer with your vehicle's Vehicle Identification Number (VIN) and corresponding part number as indicated at the top of this letter above your name. This information will ensure correct ordering of required parts and hopefully minimize any inconvenience to you. Upon receipt of the parts, your dealer will contact you to arrange a service appointment for installation of the new armrest containing the cupholder.

Although there are no mileage limitations, this "Special Policy Adjustment" offer will expire on June 1, 1993 and is limited to the first retail owner. If you have any questions, please contact your Cadillac dealer or call our Consumer Relations Center at 1-800-458-8006.

Cadillac Motor Car Division General Motors Corporation

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.