WARRANTY ADMINISTRATION LABOR TIME GUIDE

SUBJECT: WARRANTY ADMINISTRATION -- LABOR TIME GUIDE FORMAT CHANGE

MODELS: 1994-95 PASSENGER CARS AND LIGHT DUTY TRUCKS

ATTENTION:

SERVICE MANAGER AND CLAIMS ADMINISTRATOR

THE PURPOSE OF THIS BULLETIN IS TO ADVISE RETAIL AND WHOLESALE SERVICE PERSONNEL OF A CHANGE IN LABOR TIME GUIDE (LTG) FORMAT. THIS CHANGE WILL BE EFFECTIVE WITH THE APRIL 18, 1995 RELEASE OF THE LTG. THIS FORMAT CHANGE WILL MAKE THE LTG EASIER TO USE AND WAS DEVELOPED WITH DEALER/RETAILER INPUT. THIS CHANGE WILL ALSO ACCOMMODATE THE NEW WINS CONCEPT OF A COMMON CLAIMS PROCESSING ENVIRONMENT.

THIS FORMAT CHANGE REFLECTS GM'S COMMITMENT TO PROVIDE COMMON INFORMATION AND SYSTEMS TO ITS DEALERS/RETAILERS. THE PLATFORM LTG APPROACH IS CONSISTENT WITH THE RECENTLY IMPLEMENTED PLATFORM SERVICE MANUAL AND COMMON SERVICE BULLETINS.

EACH CAR AND TRUCK PLATFORM WILL HAVE ITS OWN LTG MICROFICHE/BOOK. THE INITIAL PLATFORM LTG'S WILL CONTAIN TWO (2) MODEL YEARS OF DATA. THE NEW LTG WILL CONTAIN LABOR TIME DATA FOR THE 1994 AND 1995 MODEL YEARS. AN ADDITIONAL COLUMN WILL BE ADDED TO THE LTG EACH YEAR. WHEN 1996 VEHICLES ARE INTRODUCED, THE LTG WILL CONTAIN 1994, 1995 AND 1996 LABOR TIME DATA FOR THE RESPECTIVE PLATFORM. EVENTUALLY EACH LTG WILL CONTAIN FIVE (5) YEARS OF DATA FOR THE PLATFORM.

THE PLATFORM LTG WILL CONTAIN LABOR TIME DATA FOR EACH DIVISION THAT MARKETS THE RESPECTIVE PLATFORM. FOR EXAMPLE, THE B CAR PLATFORM LTG WILL CONTAIN LABOR TIME DATA FOR THE CHEVROLET CAPRICE AND BUICK ROADMASTER, THE N CAR PLATFORM LTG WILL CONTAIN DATA FOR THE PONTIAC GRAND AM, OLDSMOBILE ACHIEVA AND BUICK SKYLARK.

IN ADDITION, CHANGES TO PAST MODEL LABOR TIMES WILL BE PROVIDED FOR MODEL YEARS 1988 THROUGH 1993. THESE TIME CHANGES WILL APPEAR AT THE END OF THE LTG PRIOR TO THE ALPHABETIC INDEX OF THE RESPECTIVE PLATFORM.

ELECTRONIC LTG PROVIDERS SUCH AS ADP AND BELL + HOWELL HAVE BEEN ADVISED OF THIS FORMAT CHANGE AND WILL BE ADJUSTING THEIR SYSTEM AS NECESSARY.

THE FOLLOWING EXAMPLES ARE PAGES FROM THE B CAR PLATFORM LTG.

FIGURES: 0 ATTACHMENTS: 2

GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1995 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.