GOLD KEY NEW VEHICLE RECEIVING AND INSPECTION/TRANSPORTATION

SUBJECT: GOLD KEY NEW VEHICLE RECEIVING AND INSPECTION/ TRANSPORTATION CLAIMS PROCEDURES

All 1994 Cadillac vehicles are shipped with a sealed package of Gold Key materials in the trunk. One set of gold - plated keys and one set of nickel - plated keys are included with each vehicle. The Gold Keys and the nickel-plated keys are NOT included in the sealed package and will be used by the transportation carrier during delivery. It is essential that a dealership employee inspect all new 1994 vehicles for both sets of keys and the Gold Key packages. In the event the package is missing, incomplete, and/or the Golf Keys are missing, the following procedures must be strictly adhered to:

A. Delivery receipt must be coded 98086 with a notation "Gold Keys missing", "Gold Key Package missing", etc.

B. Replacement packages and/or materials can be obtained from Cadillac Stationery Control by calling 1-800-892-2000 and ordering from the following selection:

Dealer Item Cost ---- ------ Complete Gold Key Package (specify carline) $20.00 Individual Gold Ignition PASSKey (specify pellet number) $10.00 Individual Gold Body Key $3.50

Gold Key Portfolio (with pen, calculator, note pad) $16.00 Pen $2.00 Note Pad $.50 Calculator $4.00 Model-Specific Video (specify carline) $10.00

NOTE: Only requests associated with transportation loss or an incorrect 1994 Owner's Package should be directed to Cadillac Stationery Control. All other requests to purchase current or past model Owner's Manuals, Maintenance Booklets, and Warranty Folders should be directed, as in the past, to Helm, Inc.; Post Office Box 07130; Detroit, MI 48207 or call 1-800-782-4356. Materials for transportation claims will be billed to dealers at the above rices. Submit transportation claims for these amounts in the manner described in this bulletin. Incorrect materials will be replaced at no charge, and no claim should be filed. Complete Gold Key packages will include a Warranty Folder. However, replacement of individual Vehicle and Owner Information Labels must be ordered only through your Zone Office.

C. Submit a transportation claim for missing packages, keys, or other items per the previous list in the following manner:

Labor Sublet Damage Operation Labor Material Code Number Hours Towing ------ --------- ----- -------- 98086 T6105 0.0 XXX*

* Net amount equal to the cost of the ordered item(s) from B.

NOTE: Each order carries a drop ship and handling charge as well as UPS/postage charges. These charges should not be included on the transportation claim. Credit for these charges must be submitted via a separate postage reimbursement claim (Claim Type F). Refer to your Warranty and Transportation Claim Preparation manual for complete procedures on how to submit a claim for postage reimbursement.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.