Navigation Radio Will Not Accept, Eject or Play CDs or DVDs (Cycle Power to Radio and Update Radio Software)
| Subject: | Navigation Radio Will Not Accept, Eject Or Play CDs Or DVDs (Cycle Power To Radio And Update Radio Software) |
| Models: | 2007-2008 Cadillac Escalade Models |
| with Super Navigation Radio (RPO U3R) |
This bulletin is being revised to increase the time when fuse removed in step 1. Please discard Corporate Bulletin Number 08-08-44-021 (Section 08 -- Body & Accessories).
Condition
Some customers may comment that the Navigation Radio will not accept, eject or play CDs or DVDs. The CD mechanism may appear to be locked and will not respond to button commands. Other radio functions including AM, FM, XM and the Navigation system will continue to operate.
Cause
This condition may be caused by a software anomaly that may cause the CD mechanism to stop working if the vehicle battery had a low state of charge and the customer attempted to start the vehicle. The customer may also have mentioned that this condition started after they experienced a dead battery.
Correction
Do This | Don't Do This |
|---|---|
Cycle power to the radio and update the radio software. | Do not replace the radio prior to cycling power to the radio and updating the radio software. |
If you experience this condition, do not replace the radio assembly. To repair this condition, use the following procedure:
- Remove the RDO 15 amp fuse from the Underhood Fuse Box for 10 minutes and reinstall.
- Update the radio with the latest software available on TIS2WEB.
Important: If the condition returns after the latest calibration has been programmed into the radio or the vehicle was produced after March 1, 2008, the radio will have to be replaced.
Warranty Information
For vehicles repaired under warranty, use:
Labor Operation | Description | Labor Time |
|---|---|---|
R0759 | Radio Reprogramming with SPS | Use Published Labor Operation Time |
