In the United States or Canada, call
1-800-882-1112
.
Text Telephone (TTY), U.S. only, call
1-888-889-2438
.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following information ready:
| • | Your name, home address, and home telephone number |
| • | Telephone number of your location |
| • | Location of the vehicle |
| • | Model, year, color, and license plate number of the vehicle |
| • | Odometer reading, Vehicle Identification Number (VIN), and delivery date
of the vehicle |
| • | Description of the problem |
Coverage
Services are provided up to 5 years/100,000 miles (160 000
km), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In Canada, a person driving
the vehicle without permission from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle Limited Warranty. Cadillac
and General Motors of Canada Limited reserve the right to make any changes or discontinue
the Roadside Assistance program at any time without notification.
Cadillac and General Motors of Canada Limited reserve the right to limit services
or payment to an owner or driver if they decide the claims are made too often, or
the same type of claim is made many times.
Cadillac Owner Privileges™
| • | Emergency Fuel Delivery:
Delivery of enough
fuel for the vehicle to get to the nearest service station. |
| • | Lock-Out Service:
Service is provided
to unlock the vehicle if you are locked out. A remote unlock may be available if you
have OnStar®. For security reasons, the driver must present identification before
this service is given. |
| • | Emergency Tow From a Public Road or Highway:
Tow to the nearest Cadillac dealer for warranty service, or if the vehicle was in
a crash and cannot be driven. Assistance is also given when the vehicle is stuck in
the sand, mud, or snow. |
| • | Flat Tire Change:
Service is provided to
change a flat tire with spare tire. The spare tire, if equipped, must be in good condition
and properly inflated. It is your responsibility for the repair or replacement of
the tire if it is not covered by the warranty. |
| • | Battery Jump Start:
Service is provided to
jump start a dead battery. |
| • | Trip Routing Service:
Detailed maps of North
America are provided when requested either with the most direct route or the most
scenic route. Additional travel information is also available. Allow three weeks for
delivery. |
| • | Trip Interruption Benefits and Assistance:
If your trip is interrupted due to a warranty failure, incidental expenses may be
reimbursed during the 5 year/100,000 miles (160 000 km) Powertrain
warranty period. Items considered are hotel, meals, and rental car. |
Cadillac Technician Roadside Service (U.S. only)
Cadillac's exceptional Roadside Service is more than an auto club or towing
service. It provides every Cadillac owner in the United States with the advantage
of contacting a Cadillac advisor and, where available, a Cadillac trained dealer technician
who can provide on-site service.
A dealer technician will travel to your location within a 30 mile radius
of a participating Cadillac dealership. If beyond this radius, we will arrange to
have your car towed to the nearest Cadillac dealership. Each technician travels with
a specially equipped service vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
Services Not Included in Roadside Assistance
| • | Impound towing caused by violation of any laws. |
| • | Mounting, dismounting or changing of snow tires, chains, or other traction
devices. |
| • | Towing or services for vehicles driven on a non-public road or highway. |
Services Specific to Canadian Purchased Vehicles
| • | Fuel delivery:
Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be restricted. Propane and other fuels are not
provided through this service. |
| • | Lock-Out Service:
Vehicle registration is
required. |
| • | Trip Routing Service:
Limit of six requests
per year. |
| • | Trip Interruption Benefits and Assistance:
Pre-authorization, original detailed receipts, and a copy of the repair orders are
required. Once authorization has been received, the Roadside Assistance advisor will
help you make arrangements and explain how to receive payment. |
| • | Alternative Service:
If assistance cannot
be provided right away, the Roadside Assistance advisor may give you permission to
get local emergency road service. You will receive payment, up to $100, after sending
the original receipt to Roadside Assistance. Mechanical failures may be covered, however
any cost for parts and labor for repairs not covered by the warranty are the owner
responsibility. |
