General Motors of Canada Limited and its dealers are committed to making sure you are completely satisfied with your new vehicle.
Our experience has shown that the Customer Satisfaction Procedure has been very successful and helps to ensure the satisfaction of our customers.
However, in the event that you do not feel your concerns have been addressed, General Motors of Canada Limited wants you to be aware of its participation in a no-charge Mediation/Arbitration Program. General Motors of Canada Limited has committed to binding arbitration of owner disputes involving factory-related vehicle service claims. The program provides for the review of the facts involved by an impartial third party arbiter, and may include an informal hearing before the arbiter.
The program is designed so that the entire dispute settlement process, from the time you file your complaint to the final decision, should be completed in approximately 70 days.
We believe our impartial program offers advantages over courts in most jurisdictions because it is informal, quick, and free of charge.
For further information concerning eligibility in the Canadian Motor Vehicle Arbitration Plan (CAMVAP), call toll free 1-800-207-0685. Alternatively, you may call the Cadillac Customer Communication Centre, 1-888-446-2000, or write to the following address using the "Owner Assistance Request Form":
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by your Vehicle Identification Number (VIN).
Mediation/Arbitration Program Information Request Form
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Please send me further information about the Mediation/Arbitration Program.
Owner Name: | ||
Address: | Apt. No.: | |
City: | Province: | |
Postal Code: | ||
Vehicle Identification Number (17 Digits): | ||
Date you took delivery from your Dealer: | ||
Selling Dealer Firm Name: | ||
City: | Prov.: | Postal Code: |
Owner Assistance Request Form
If you have discussed a concern with your dealership management and have not been able to resolve it, let us know. Here is a convenient form you may wish to use to contact the: |
Customer Communication Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Name: | |
Address: | Apt. No.: |
City: | Province: |
Postal Code: | |
Vehicle Identification Number (17 Digits): | |
Dealer's Name: | |
City: | Date Purchased: |
Present Odometer Reading: | |
Signature: | |
Date: | |
