Customer Satisfaction - Child Restraint Anchorage System Owner Manual Update

Certain 2005 Cadillac Escalade, Chevrolet Tahoe, and GMC Yukon Denali vehicles equipped with second row bucket seats (AL4) and third row seats (AS3) have a third row center seat equipped with a child restraint top strap anchor that is not described in the owner manual.

A supplement to the owner manual will be sent to owners of record. Dealers are to place a supplement in the owner manual of vehicles in their inventory.

Involved are certain 2005 Cadillac Escalade, Chevrolet Tahoe, and GMC Yukon Denali vehicles equipped with second row bucket seats (AL4) and third row seats (AS3), and built within these VIN breakpoints:

For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld (US) Recall Information, GMinfoNet (Canada) Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.

The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

No parts are required for this recall.

Make a copy of the supplement contained in this bulletin and place it in the owner's manual.

Submit a Product Recall Claim with the information indicated below.

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

All unsold new vehicles in dealers' possession and subject to this program MUST be held and inspected/repaired per the service procedure of this program bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through January 31, 2006.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service prior to January 31, 2006, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

This notice is sent to inform you that General Motors is conducting a customer satisfaction program that affects certain 2005 model year Cadillac Escalade, Chevrolet Tahoe, and GMC Yukon Denali vehicles equipped with second row bucket seats and third row seating.

These vehicles have a third row center seat equipped with a child restraint top strap anchor that is not described in the owner manual.

We have enclosed an owner manual supplement that describes the seating location that is equipped with a top strap anchor. Please review this information and then place it in your owner manual for future reference.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center’s hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

General Motors Corporation

Enclosure

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