CADILLAC GOODWILL MAINTENANCE CERTIFICATE
SUBJECT: CADILLAC GOODWILL MAINTENANCE CERTIFICATE
The Cadillac Consumer Relations Center utilizes a Maintenance Certificate for customers who have encountered extreme dissatisfaction early in the ownership experience or who have incurred non-warrantable out-of-pocket expenses. It is designed to encourage these customers to obtain service at a Cadillac dealer while providing the goodwill they desire.
The issuance of maintenance certificates will be determined only by Cadillac Central Office. Reimbursement for these certificates will be accomplished through a warranty claims submission. To submit for reimbursement please follow the procedures outlined below:
1. Review instructions on the back of certificate (copy attached).
2. Have the customer sign the original certificate.
3. For reimbursement use the following elements required for DCS Warranty claim submission.
Field Name Data Keying Instructions ---------- ------------------------ o Repair Order Number o Enter Repair Order Number
o Repair Order Date o Enter Repair Order Month, Day, and Year
o Vehicle Identification Number o Enter VIN
o Mileage o Enter Actual Mileage
o Part Count o Must Be Blank
o Failed Part Number o Must Be Blank
o Labor Operation Number o Enter Z9500
o Labor Operation Hours o Must Be Blank
o Labor Operation Other Hours o Must Be Blank
o Sublet, Dealer Material, Towing o Enter Total Certificate Reimbursement Amount
o Authorization Code o Must Be Blank
o Technician I.D. (Social o Enter Service Managers 3 Position Security Number) "Representative Number
o Comments o Enter Certificate Number and Expiration Date
4. Attach the original certificate to the scrapping copy of the repair order per Article 1.6.2 of the Policies and Procedures Manual. All submissions are subject to audit.
NOTE: If the certificate amount is greater than the total cost of service or parts, the difference should be credited to the customer.
DEALER INSTRUCTIONS:
Upon presentation of this certificate, endorsement by the issue is required in the space provided below. Submit for reimbursement and retain this original certificate in your dealer file.
TERMS:
----- This original certificate may be applied to any maintenance service or parts purchased at an authorized Cadillac dealer. Cadillac Motor Car Division reserves the right to refuse payment if this certificate is altered or stolen, or is otherwise used in an unauthorized manner.
EXPIRATION:
---------- The expiration date of this certificate is clearly noted on the front side. Purchases that occur prior to receipt of this certificate are not eligible.
This certificate is nontransferable and has no cash or marketable value. Only the original certificate will be honored. Mechanical reproductions or other facsimilies are not valid.
CUSTOMER ENDORSEMENT______________________ DATE_________________
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
