CAMPAIGN: LOWER CONTROL ARM BALL JOINT. Cadillac Fleetwood 1995

SUBJECT: LOWER CONTROL ARM BALL JOINT

MODEL: CERTAIN 1995-96 FLEETWOODS WITH RPO B9Q (CONVERSION

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the customer letter, if the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

CONDITION

General Motors has decided that a defect which relates to motor vehicle safety exists in some 1995-96 model Cadillac Fleetwoods with RPO B9Q (Conversion Hearse) or RPO V4U (Coach Builder Limousine). The lower control arm ball joint attachment nut may be loose. This condition can cause the lower control arm ball joint to loosen, fatigue and separate from the front suspension knuckle. If separation were to occur with the vehicle in motion, loss of vehicle control may occur which could result in a vehicle crash without prior warning.

To correct this condition, all involved vehicles will have both front lower control arm ball joint attachment nuts inspected for proper torque. If the ball joint has loosened from the knuckle, both the ball joint and knuckle will be replaced.

VEHICLES INVOLVED

Involved are certain 1995-96 model Cadillac Fleetwoods with RPO B9Q (Conversion Hearse) or RPO V4U (Coach Builder Limousine) built within the following VIN ranges:

1995 - From SR700132 Through and Including SR715111 1996 - From TR700024 Through and Including TR701778

Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) prior to beginning campaign repairs.

DEALER LIST

A list of involved vehicles, which our records indicate were sold by or shipped to you, is enclosed with this bulletin. This list is in VIN sequence and contains customer names, addresses and telephone numbers obtained from Cadillac delivery records. This information will enable dealers to follow-up with customers whose vehicles are involved in this campaign and arrange for the correction to be performed as soon as possible. If no list is enclosed, none of the involved vehicles are known to be in your area at this time.

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers of vehicles recently sold from your vehicle inventory, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

CUSTOMER NOTIFICATION

On February 29, 1996 affected customers will be notified of this campaign on their vehicles by letter from Cadillac Motor Car Division. A copy of the customer letter is included with this bulletin.

COURTESY TRANSPORTATION

The availability of courtesy transportation to customers whose vehicles are involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these customers clearly understand that courtesy transportation is available and will be provided upon request at no charge. Dealers should submit such claims in the normal manner and appropriate credit will be issued.

PARTS INFORMATION

It is anticipated that approximately 5% of the knuckle/ball joint assemblies will require replacement for this condition during the life of the vehicle. Due to the small number of vehicles requiring knuckle/ball joint replacement, dealers are encouraged not to order campaign parts for use as shelf stock. Parts should only be ordered when inspection determines that it is necessary to replace the knuckle/ball joint.

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). A description is provided below. To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "CIO" order using advise code "2" with no special instruction code. All Goodwrench Parts System test dealers should order these parts on a "VIP" order.

Part Number Description Quantity/Vehicle ----------- ----------- ----------------

18021054 Knuckle, Left Hand (5/8) As Required 18021055 Knuckle, Right Hand (5/8) As Required 09766421 Ball Joint (5/8) As Required 12337997 Cotter Pin 3 Per Side 03965092 Seal, Spindle 1 Per Side

SERVICE PROCEDURE

Inspection - Nut Torque

1. Rotate vehicle steering wheel to the extreme right stop position.

2. Gain access to right front lower ball stud attachment area through the forward area of the wheel well, remove lower ball joint cotter pin.

3. Utilizing a clicker type torque wrench set at 60 N.m (44 lb. ft.) and while attempting to tighten lower ball stud nut, determine which of the following conditions exists and proceed as required:

A.) Torque Wrench Clicks Prior To Nut Rotation [Nut torqued to more than 60 N.m (44 lb. ft.) as installed].

I. Reset torque wrench to 95 N.m (70 lb. ft.). Tighten ball joint nut until wrench clicks.

II. Install new cotter pin. If pin can not be installed, tighten nut enough to align slot in nut with hole in ball stud and install new cotter pin. Nut rotation to align cotter pin hole is not to exceed one flat (60 degrees).

III. Proceed to Step 4.

B.) Nut Rotates Prior To Torque Wrench Clicking [Nut torqued to less than 60 N.m (44 lb. ft.) as installed].

I. DO NOT perform any further work on this attachment at this time. Proceed to Step 4.

4. Rotate steering wheel to extreme left stop position and repeat Steps 2 and 3 on left ball stud attachment.

5. If either the right/left or both lower ball stud nuts were torqued to LESS than 60 N.m (44 lb. ft.) as determined in Step 3, proceed to Step 6, "Nut Gap Inspection." If both lower ball joints were found to be torqued to MORE than 60 N.m (44 lb. ft.) as determined in Step 3, proceed to Step 10.

Inspection - Nut Gap

6. Raise and suitably support vehicle in such a manner that front suspension is hanging fully extended (full rebound position).

7. Loosen ball stud nut(s) at suspect attachment(s) four (4) complete revolutions. Inspect gap between nut lower surface and upper contact surface of knuckle (see figure below).

8. NO GAP (Ball stud IS NOT seated in knuckle).

Replace knuckle and lower ball stud following applicable Service Manual Procedure, Section 3C-3, Front Suspension. Check and adjust wheel alignment and toe-in after new knuckle and lower ball stud is installed. Proceed to Step 10.

GAP- (Ball stud is seated in knuckle)

Tighten nut and torque to 95 N.m (70 lb. ft.), then tighten nut enough to align slot in nut with hole in ball stud and install new cotter pin. Nut rotation to align cotter pin hole is not to exceed one flat (60 degrees).

9. Lower vehicle.

10. Install GM Campaign Identification Label.

GM CAMPAIGN IDENTIFICATION LABEL

Upon completion of this campaign, a GM Campaign Identification Label should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides space to print in ink or type campaign number 96-C-14 and your five-digit Cadillac dealer code. Dealers are to take the steps necessary to ensure that these numbers are recorded and the label is properly affixed along with it's clear protective plastic cover.

Additional labels and plastic covers are available at no cost by calling VISPAC, Incorporated at 1-800-269-5100, Monday through Friday 8:00 A.M. to 4:30 P.M. Eastern Standard Time. Please refer to Item Number S - 1015 when ordering.

CREDIT

Credit for this campaign will be issued upon receipt of a properly prepared warranty claim which includes the following information:

REPAIR PART FAILED PARTS FAILURE LABOR LABOR PERFORMED COUNT PART ALLOW. CODE OPER. HOURS NO. --------- ----- ------ ----- ------- ------ -----

Inspect Only 2 12337997 ** 96 V9865 0.4 Both Ball Stud Nuts Torqued Correctly Add: Gap Test One Side 0.1 Add: Gap Test Two Sides 0.2

Inspect/Repair 7 18021054 ** 96 V9866 2.2 Ball Stud Nut Torqued Correctly One Side Check One Side for Nut Gap and Replace Ball Stud/Knuckle Add: Both Sides Gap 0.1 Test, Re-torque One Side and Replace Ball Stud and Knuckle One Side

Check Both Sides For Nut 12 18021054 ** 96 V9867 3.3 Gap and Replace Ball Stud and Knuckle Both Sides

* For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours."

** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% of all parts required for the repair.

*** Labor Operations V9866 and V9867 include Wheel Alignment and Front Toe adjustment.

March, 1996

Dear Cadillac Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

The mailing of this letter has been coordinated to ensure that instructions for making this repair have been received by your dealer and that needed parts are available for your car. Please contact your Cadillac dealer as soon as possible to arrange a service appointment and courtesy transportation, if required. Please ask your dealer if you wish to know how much time is needed to perform this repair and process your vehicle.

The enclosed Campaign Owner Identification Card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary corrections in the shortest possible time. If you no longer own this vehicle, please let us know by completing this postage-paid reply card and returning it to us.

If you are not satisfied that we have done our best to correct this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington D.C. 20590, or call 1-800-424- 9393 (Washington D.C. residents use 202-366-0123).

We are sorry to cause you any inconvenience; however, we have taken this action in the interest of your continued safety and satisfaction with our products. If you have any questions, please contact your Cadillac dealer or call our Consumer Relations Center at 1-800-458-8006.

Cadillac Motor Car Division General Motors Corporation

Object Number: 88851 Size: MF

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.