DEALERSHIP SELF-DEBIT (INFORMATIONAL)

SUBJECT: DEALERSHIP SELF-DEBIT

Occasionally dealerships are inappropriately overpaid for a warranty claim. In order to simplify the process to resolve an overpayment, dealers can now enter a debit directly into the warranty claim system through DCS. We believe that this enhancement will allow you a more timely posting to your warranty receivables account.

A debit claim must be submitted as a claim type "G" with an authorization. Dealers with self-authorization should use an 8V Zone authorization is needed for those dealers without self-authorization. Service management review is mandatory, with appropriate documentation on the scrapping copy of the R.O.

Much of the information required for debit submission can be obtained from the prior paid claim on the credit memo. The following information must be entered on the debit submission:

o R.O. number*

o R.O. date*

o Vehicle Identification Number*

o Mileage*

o Failure Code*

o Labor Operation*

o Entries are not allowed in the part count, part number, part allowance, labor hours, or other labor hours columns.

o Enter overpayment amount in the net item/sublet field.

o Claim Type (G)

o Dealership self authorization code 8V or Zone authorization

* These items must be exactly the same as in the original paid claim.

All debits will appear on your weekly Cadillac Credit memo. If you have any questions concerning this procedure, please contact your District Service Manager or Telemarketing Manager.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.