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Unable to Rotate Key in Ignition, Ignition Lock Cylinder Jammed (Replace Ignition Lock Cylinder)

Subject:Unable to Rotate Key in Ignition, Ignition Lock Cylinder Jammed (Replace Ignition Lock Cylinder)

Models:2004-2005 Cadillac SRX



Condition

Some customers may comment that the ignition key will not rotate in either direction, or that the ignition lock cylinder is jammed.

Cause

This condition may be caused by the ignition lock cylinder key guides shearing, causing the lock cylinder to jam when the ignition key is not fully inserted before attempting to rotate it to the Start position.

Correction

Using the service procedure published in SI (Document ID #797076), replace the ignition lock cylinder.

Parts Information

Part Number

Description

19120038

Cylinder Kit, Ignition Lock

Parts are currently available from GMSPO.

Warranty Information

For vehicles repaired under warranty, use:

Labor Operation

Description

Labor Time

E7200

Cylinder, Ignition Lock - R&R or Replace

Use published labor operation time