Review the system operations in order to familiarize yourself with the system functions. Refer to Front Drive Axle Description and Operation and Wheel Drive Shafts Description and Operation. All diagnosis on a vehicle should follow a logical process. Strategy based diagnostics is a uniform approach for repairing all systems. The diagnostic flow may always be used in order to resolve a system problem. The diagnostic flow is the place to start when repairs are necessary. For a detailed explanation, refer to Transmission Control Module Scan Tool Information.
| • | Inspect for aftermarket devices, which could affect the operation of the vehicle. Refer to Checking Aftermarket Accessories. |
| • | Inspect the easily accessible or visible system components for obvious damage or conditions, which could cause the symptom. |
| • | Inspect for the correct lubricant level and the proper viscosity. |
| • | Verify the exact operating conditions under which the concern exists. Note factors such as vehicle speed, road conditions, ambient temperature, and other specifics. |
| • | Compare the driving characteristics or sounds, if applicable, to a known good vehicle and ensure you are not trying to correct a normal condition. |
Test the vehicle under the same conditions that the customer reported in order to verify the system is operating properly.
Refer to a symptom diagnostic procedure from the following list in order to diagnose the symptom: