In the United States or Canada, call 1-800-882-1112
.
Text Telephone (TTY), U.S. only, call 1-888-889-2438.
Service is available 24 hours a day, 365 days a year.
As the owner of a new Cadillac vehicle, you are automatically enrolled in the
Cadillac Roadside Service program.
Who Is Covered?
Roadside Service coverage is for the vehicle operator, regardless of ownership.
In Canada, a person driving this vehicle without the consent of the owner is not eligible
for coverage.
Cadillac Owner Privileges™
The following services are provided in the U.S. and Canada up to 5 years/100,000
miles (160 000 km), whichever occurs first, and, in Canada only,
up to a maximum coverage of $100. These services are provided at a nominal charge
if the vehicle is no longer within the Powertrain warranty.
Roadside Service provides several Cadillac Owner Privileges™ at "no
charge," throughout your Cadillac Powertrain Warranty --
5 years/100,000 miles (160 000 km).
Emergency Road Service is performed on site for the following situations:
| • | Fuel Delivery: Delivery of enough fuel for
the vehicle to get to the nearest service station (approximately $5 in Canada). In
Canada, for safety reasons, propane and other alternative fuels will not be provided
through this service. |
| • | Lock-out Service: Lock-out service will be
covered at no charge if you are unable to gain entry into your vehicle. A remote unlock
may be available if you have an active OnStar® subscription. To ensure security,
the driver must present personal identification before lock-out service is provided.
In Canada, the vehicle registration is also required. |
| • | Emergency Tow From a Public Roadway or Highway:Tow to the nearest dealership for warranty service or in the event of a vehicle-disabling
crash. Winch-out assistance is provided when the vehicle is mired in sand, mud, or
snow. |
| • | Flat Tire Change: Installation of a spare
tire in good condition, when equipped and properly inflated, is covered at no charge.
The customer is responsible for the repair or replacement of the tire if not covered
by a warrantable failure. |
| • | Jump Start: A battery jump start is covered
at no charge if the vehicle does not start. |
| • | Trip Routing Service: Upon request, Cadillac
Roadside Service will send you detailed, computer personalized maps, highlighting
your choice of either the most direct route or the most scenic route to your destination,
anywhere in North America, along with helpful travel information pertaining to your
trip. |
| | Please allow three weeks before your planned departure date. In
Canada, trip routing requests will be limited to six per calendar year. |
| • | Trip Interruption Benefits and Assistance: If your trip is interrupted due to a warranty failure, incidental expenses may be
reimbursed during the 60 months/100,000 miles (160 000 km) warranty
period. Items covered are hotel, meals, and rental car. |
| • | Alternative Service (Canada only): There may
be times when Roadside Service cannot provide timely assistance. Your advisor may
authorize you to secure local emergency road service, and you will be reimbursed up
to $100 upon submission of the original receipt to Cadillac Roadside Service. |
Cadillac and General Motors of Canada Limited reserve the right to limit services
or reimbursement to an owner or driver when, in their sole discretion, the claims
become excessive in frequency or type of occurrence.
Cadillac Technician Roadside Service (U.S. only)
Cadillac's exceptional Roadside Service is more than an auto club or towing
service. It provides every Cadillac owner in the United States with the advantage
of contacting a Cadillac advisor and, where available, a Cadillac trained dealer technician
who can provide on-site service.
A dealer technician will travel to your location within a 30 mile radius
of a participating Cadillac dealership. If beyond this radius, we will arrange to
have your car towed to the nearest Cadillac dealership. Each technician travels with
a specially equipped service vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
Calling for Assistance
For prompt and efficient assistance when calling, please provide the following
to the Roadside Service Representative:
| • | Your name, home address, and home telephone number |
| • | Telephone number of your location |
| • | Location of the vehicle |
| • | Model, year, color, and license plate number of the vehicle |
| • | Odometer reading, Vehicle Identification Number (VIN), and delivery date
of the vehicle |
| • | Description of the problem |
Towing and Road Service Exclusions
Specifically excluded from Roadside Service coverage are towing or services
for vehicles operated on a non-public roadway or highway, fines, impound towing caused
by a violation of local, Municipal, State, Provincial or Federal law, and mounting,
dismounting or changing of snow tires, chains, or other traction devices.
Roadside Service is not part of or included in the coverage provided by the
New Vehicle Limited Warranty. Cadillac and General Motors of Canada Limited reserve
the right to make any changes or discontinue the Roadside Service program at any time
without notification.
