Customer Satisfaction - Reprogram Tire Pressure Monitor System (TPMS)

THIS PROGRAM IS IN EFFECT UNTIL MARCH 31, 2009.

On certain 2008 model year Cadillac STS and STS-V vehicles, the Tire Pressure Monitor System (TPMS) malfunction indicator may be inoperative. The TPMS is designed to notify the driver of certain malfunctions. When the system detects a malfunction, the low tire warning light should flash for about one minute and then stay on for the remainder of the ignition cycle. A Driver Information Center message will also be displayed on the instrument panel. On these vehicles, these indications of a system malfunction do not work. Without these indications, a driver will not know that the TPMS is not working properly.

Dealers are to reprogram the Tire Pressure Monitor System.

Involved are certain 2008 model year Cadillac STS and STS-V vehicles built within these VIN breakpoints:

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the GM Vehicle Inquiry System (GMVIS). Not all vehicles within the above breakpoints may be involved.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.

-- US dealers - GM DealerWorld Recall Information

-- Export dealers - sent directly to dealers

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

No parts are required for this recall.

Calibration Information

Do not attempt to order the calibration number from GMSPO. The calibration numbers required for this service procedure are programmed into control modules via a Techline Tech 2® scan tool for TIS2WEB with the calibration update. Use TIS2WEB on or after 03/03/08 to obtain the calibration. If you cannot access the calibration, call the Techline Customer Support Center at 1-800-828-6860 (English) or 1-800-503-3222 (French) and it will be provided.

Service Programming System (SPS)

For step-by-step programming instructions, please refer to SI and the Techline Information System (TIS) terminal.

Review the information below to ensure proper programming protocol.

Important: 

Ensure the following conditions are met before programming a control module:

1. Verify that there is a battery charge of 12 to 16 volts. The battery must be able to maintain a charge during programming. Only use approved Midtronics PCS charger, a fully charged 12V jumper, or booster pack disconnected from the AC voltage supply to maintain proper battery voltage during programming.
2. Reprogram the RCDLR. Refer to SI and Service Programming System (SPS) documentation for programming instructions, if required.

2.1.	Connect the Tech 2® to the vehicle.

2.2.	Select RCDLR from the Supported Controller screen.

2.3.	Follow the on-screen instructions.

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Submit a Product Recall Claim with the information indicated below:

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through March 31, 2009.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through March 31, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

We have learned that the Tire Pressure Monitor System (TPMS) malfunction indicator on your 2008 model year Cadillac STS or STS-V may be inoperative. The TPMS is designed to notify you of certain malfunctions. When the system detects a malfunction, the low tire warning light should flash for about one minute and then stay on for the remainder of the ignition cycle. A Driver Information Center message will also be displayed on the instrument panel. On your vehicle, these indications of a system malfunction do not work. Without these indications, you will not know that the TPMS is not working properly.

Your satisfaction with your 2008 model year Cadillac STS or STS-V is very important to us, so we are announcing a program to correct this condition.

What We Will Do:

To correct this condition, your GM dealer will reprogram the Tire Pressure Monitor System. This service will be performed for you at no charge until March 31, 2009 .

What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair.

Customer Reply Form:

The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance to better understand related repairs, please contact your dealer. If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.

Courtesy Transportation:

If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

Scott Lawson

General Director,

Customer and Relationship Services

Enclosure

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