INFO. ON REMOTE KEYLESS ENTRY SYSTEM INOPERATIVE. Cadillac Seville 1993

SOME 1993 ELDORADOS AND SEVILLES EQUIPPED WITH THE REMOTE KEYLESS ENTRY (RKE) SYSTEM (OPTION CODE AU0) MAY EXPERIENCE ONE OR BOTH OF THE FOLLOWING CONDITIONS:

O RKE SYSTEM INOPERATIVE - TRUNK WILL NOT OPEN OR DOORS WILL NOT LOCK/UNLOCK OR ILLUMINATED ENTRY LIGHTS WILL NOT TURN "ON" WITH THE ACTIVATION OF THE TRANSMITTER ETC.

O UNWANTED RKE SYSTEM OPERATION - TRUNK MAY OPEN WHEN THE VEHICLE IS IN PARK OR THE DOOR LOCKS MAY LOCK/UNLOCK WITHOUT THE ACTIVATION OF THE TRANSMITTER ETC.

TO REPAIR THE ABOVE CONDITION(S), FOLLOW DIAGNOSIS PROCEDURES SPECIFIED IN SERVICE INFORMATION MANUAL, SECTION 9K. REPLACE RKE RECEIVER PER SERVICE BULLETIN T-93-25 (CORPORATE BULLETIN 219010) IF CONDITION(S) STILL EXIST.

TO HELP US FURTHER UNDERSTAND THE FIELD RKE SYSTEM FAILURE WE ARE REQUESTING ALL CADILLAC DEALERS ASSIST US BY FILLING OUT THE ATTACHED SURVEY WHENEVER AN RKE SYSTEM REPAIR IS PERFORMED. THIS SURVEY IS INTENDED TO BE USED SO THAT CADILLAC CUSTOMER SATISFACTION CAN COLLECT DATA ON CARS WITH RKE SYSTEM SERVICE DONE AT DEALERSHIPS, EVALUATE THAT DATA, AND REPORT THE RESULTS TO ENGINEERING TO FURTHER AID OUR CONTINUOUS PRODUCT IMPROVEMENT PROCESS.

DUE TO THE COMPLEX NATURE OF RADIO FREQUENCY (RF) OPERATED ELECTRONIC SYSTEMS (PRONE TO JAMMING), IT IS VERY IMPORTANT TO IDENTIFY ANY VEHICLE AND/OR OPERATING CONDITIONS WHEN THE SYSTEM DOES NOT PERFORM PROPERLY. THIS INFORMATION MAY BE BEST OBTAINED BY FIRST ASKING THE CUSTOMER ANY APPLICABLE SURVEY QUESTIONS WHEN THE CAR IS BROUGHT IN FOR RKE SYSTEM SERVICE.

THIS SURVEY SHOULD BE ANSWERED FIRST BY THE SERVICE ADVISOR WITH THE CUSTOMER INPUT WHEN THE CAR IS BROUGHT IN FOR SERVICE. THE FORM SHOULD BE THEN COMPLETED BY THE SERVICE TECHNICIAN AND RETURNED WITH REPLACED PARTS (IF ANY) TO CADILLAC AT THE ADDRESS ON THE BOTTOM OF THE SURVEY FORM. THIS PROGRAM WILL REMAIN IN EFFECT UNTIL THE END OF THE 1994 MODEL YEAR UNLESS A BULLETIN IS PUBLISHED TO TERMINATE IT.

PLEASE MAKE PHOTOCOPIES OF THE SURVEY IF ADDITIONAL FORMS ARE NEEDED.

GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

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1993 CADILLAC ELDORADO/SEVILLE RKE SYSTEM SERVICE SURVEY

DEALER NAME: _______________________________________

VEHICLE VIN NUMBER: 1G6_________________ R/O NUMBER: ________

CUSTOMER COMPLAINT: _____________________________________________ _____________________________________________

ACTUAL REPAIR: _____________________________________________ _____________________________________________

IF THE COMPLAINT INVOLVED RKE SYSTEM INOPERATIVE, PLEASE ANSWER QUESTIONS 1 TO 8. IF THE COMPLAINT INVOLVED UNWANTED RKE OPERATION, PLEASE ANSWER QUESTIONS 4 TO 8.

1. WHAT FUNCTION(S) ARE NOT OPERATING PROPERLY? __ LOCK __ UNLOCK __ TRUNK __ INTERIOR LIGHTS __ ALL FUNCTIONS BOTH TRANSMITTERS NOT OPERATING? __ YES __ NO

2. WAS THE FAILURE EXPERIENCED WITHIN 10 FEET OR LESS FROM THE VEHICLE? __ YES __ NO

3. CHECK ANY AFTERMARKET EQUIPMENT(S) INSTALLED IN THE VEHICLE: __ CB RADIO __ CELLULAR PHONE __ RADIO/AMPLIFIER __ THEFT ALARM __ RADAR DETECTOR __ OTHER: __________________________________________________

4. WHAT WAS THE VEHICLE MODE WHEN THIS CONDITION OCCURS? __ KEY "OFF" __ KEY "ON" __ ENGINE RUNNING __ KEY IN RETAINED ACCESSORY POWER __ OTHER: __________________________________________________

5. HOW OFTEN DOES THIS CONDITION OCCUR? __ MORE THAN ONCE PER WEEK __ LESS THAN ONCE PER WEEK __ ALL THE TIME

6. WAS THE VEHICLE LOCATED IN OR NEAR ANY OF THE FOLLOWING SITES? __ GARAGE (INSIDE) __ PARKING STRUCTURE __ TV/RADIO STATION DISTANCE? ________ __ FIRE/POLICE STATION DISTANCE? ________ __ AIRPORT DISTANCE? ________

7. WHAT WAS THE WEATHER/TEMPERATURE CONDITION(S)? __ RAIN __ HOT + HUMID __ OTHER: __________________________________________________

ESTIMATED AMBIENT AIR TEMPERATURE: _____ DEGREES F

8. ANY ADDITIONAL COMMENT: ___________________________________ ____________________________________________________________

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RETURN COMPLETED FORMS WITH REPLACED PART TO: CADILLAC MOTOR CAR DIVISION, DEPT. 4004, 2860 CLARK STREET, DETROIT, MI 48232 ATTN: MATTHEW DARIN