CAMPAIGN: INCORRECT TRANS DIPSTICK TUBE LENGTH
Subject: PRODUCT CAMPAIGN 92Cl6 - INCORRECT LENGTH DIPSTICK TUBE
Model and Year: 1992 ASTRO VAN WITH AUTOMATIC TRANSMISSION (REAR WHEEL DRIVE AND ALL-WHEEL DRIVE)
To: All Chevrolet Dealers
General Motors has determined that certain 1992 Astro Van model vehicles (Rear Wheel Drive and All-Wheel Drive) were built with the transmission dipstick tube assembly shorter than engineering print specifications. This condition could cause a properly filled transmission to indicate an overfilled reading on the dipstick. if the transmission were to be filled to the operating range indicated on the dipstick, transmission slippage (primarily when the transmission fluid is cold) and shortened transmission life may occur. All of the transmissions were properly filled in production except for a one month period when they were filled to the operating range on the dipstick.
To correct these conditions, a new dipstick which matches the existing tube length will be sent to all owners of record. Additionally, those owners with underfilled transmissions will be asked to return to their dealership to have the transmission fluid level inspected and adjusted as necessary.
VEHICLES INVOLVED
Involved are certain 1992 Astro Van model vehicles (Rear Wheel Drive and All-Wheel Drive) built within the following VIN breakpoints:
VEHICLES REQUIRING NEW DIPSTICK
PLANT YEAR MODEL PLANT CODE FROM THROUGH ---- ----- ----- ----- ---- ------- 1992 M/L Baltimore "B" NB100001 NB151054
1992 M/L Baltimore "B" NB165703 NB185411
NOTICE: A listing of owner names and addresses will NOT be furnished to the involved dealers for vehicles only requiring a new dipstick. A listing of vehicles in inventory (stock units) will be sent to all involved dealers with the campaign bulletin.
Certain vehicles built between the following VIN breakpoints will also need to have the transmission fluid level inspected and adjusted (see Notice below) if necessary:
VEHICLES REQUIRING NEW DIPSTICK & TRANS. FLUID LEVEL INSPECTION --------------------------------------------------------------- PLANT YEAR MODEL PLANT CODE FROM THROUGH ---- ----- ----- ----- ---- ------- 1992 M/L Baltimore "B" NB151055 NB165702
The specific vehicles involved in this portion of the campaign have been identified by Vehicle Identification Number Computer Listings. These listings are furnished to all involved dealers with the campaign bulletin. Retain this listing, as these vehicles WILL NOT appear on future follow-up listings.
NOTICE: Due to the mailing schedule of dipsticks to owners, dealers are NOT to follow-up with these owners until after July 31, 1992
The Vehicle Identification Number Computer Listings being provided are to enable dealers to follow-up with owners involved in this campaign (after July 31, 1992). These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of owner letter included with this bulletin). owners are being instructed to call CAC if they encounter problems in receiving their dipstick.
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made before reselling or releasing the vehicle.
Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to instructions contained in this bulletin.
PARTS INFORMATION
A new transmission fluid level indicator and installation instructions will be mailed to owners of record by Chevrolet Motor Division on a no charge basis.
The parts required to complete this campaign for vehicles in your inventory (stock units) should be obtained from General Motors Service Parts Operations (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but on an advise code (2). Quantity/ Part Number Description Vehicle ----------- ----------- --------- 15957331 Indicator, Transmission Fluid Level 1 (MD8 w/ LB4)
15957332 Indicator, Transmission Fluid Level 1 (MD8 w/ L35)
12345881 Dexron IIE Automatic Trans. Fluid 1/2 Quart
SERVICE PROCEDURE
NEW TRANSMISSION DIPSTICK INSTALLATION
1. Remove old transmission dipstick.
2. Install new transmission dipstick.
NOTICE: Note on repair order how dipstick was obtained (Customer provided or ordered by dealer).
TRANSMISSION FLUID INSPECTION & ADJUSTMENT (If Required - Bee "Vehicles Involved" Section) -----------------------------------------------
1. Check transmission fluid level using procedures outlined in section 7A-3 "Transmission Fluid Checking Procedure" of the 1992 Astro Van Service Manual (ST372-92).
2. Add Dexron IIE automatic transmission fluid until proper fluid level is obtained. Approximately 1/2 quart of transmission fluid may be needed to bring fluid up to proper level.
3. Install "Campaign Identification Label".
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner. Additional "Campaign Identification Labels" can be obtained from DAC.
Apply "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
FAILED PARTS CC-FC LABOR LAB OTH NET REPAIR PERFORMED PC PART NO. ALLOW 0P HRS HRS AMT ---------------- -- -------- ----- ------ ------ --- --- --- Install Trans. Dipstick Level Indicator - - - - - - SK-00 V7530 0.3 0.1 -- No Further Action - Customer Provided Dipstick
Install Trans. Dipstick Level Indicator - 1 15957331 * * SK-00 V7531 0.3 0.1 -- No Further Action - Dealer ordered Dipstick
Install Trans. Dipstick Level Indicator And Add Trans. Fluid As - - - - - SK-00 V7532 0.3 0.1 $#.## Necessary - Customer Provides Dipstick
Install Trans. Dipstick Level Indicator And Add 1 15957331 * * SK-00 V7533 0.3 0.1 $#.## Trans. Fluid As Necessary - Dealer Ordered Dipstick
* Campaign Administrative Allowance.
** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 30% of all parts required for the repair.
*** The $#.## identified in the "Net Amount" column represents the cost plus 30% for 1/2 quart of transmission fluid used in conjunction with labor operation V7532 and V7533.
Dealers will automatically receive the correct labor and material allowance based on the labor operation performed.
Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim Submission.
Dear Chevrolet Astro Van Owner:
This notice is sent to inform you that Chevrolet Motor Division is conducting a recall campaign that includes your vehicle.
REASON FOR THIS RECALL
General Motors has determined that certain 1992 Astro Vans (Rear Wheel Drive and All-Wheel Drive) were built with the transmission dipstick tube assembly shorter than engineering print specifications. This condition could cause a properly filled transmission to indicate an overfilled reading on the dipstick. If the transmission were to be filled to the operating range indicated on the dipstick, transmission slippage (primarily when the transmission fluid is cold) and shortened transmission life may occur. Your transmission was properly filled in production.
WHAT WE WILL DO
To correct the above conditions, a new dipstick which matches the existing tube length has been designed. Since the new dipstick can be easily installed, and for your convenience, the dipstick, along with installation instructions, is being sent directly to you (owner of record). The instructions for installing the dipstick are enclosed with this letter. You may install the dipstick yourself, or you may ask your dealer to do the service at no charge to you.
WHAT YOU SHOULD DO
If it is necessary, please contact your Chevrolet dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.
If you should encounter any problem in receiving the dipstick, please contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020. When calling please provide your complete name, complete address and Vehicle Identification Number (as printed on the enclosed owner reply card).
The enclosed postage paid owner reply card identifies your vehicle. Please complete the card to indicate the campaign repair has been completed. If the dealer performs the repair, presentation of the card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We appreciate your cooperation and are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
INSTALLATION OF TRANSMISSION FLUID DIPSTICK
1. LOCATE VEHICLE IDENTIFICATION NUMBER (VIN) PLATE. It appears in the front corner of the instrument panel on the driver's side. The VIN plate can be seen if you look through the windshield from outside of the vehicle. The eighth character (from left) is your engine code. THIS CHARACTER WILL BE A "Z" OR "W".
2. Open your vehicle's hood.
NOTICE: Use prop rod to support hood in open position.
3. Locate transmission fluid level dipstick which is near the front of the engine compartment wall. The dipstick has a black T-shaped handle marked "TRANS FLUID".
Figure 1 shows location of dipstick if 8th character of your VIN is a "Z".
Figure 2 shows location of dipstick if 8th character of your VIN is a "W".
4. Remove old dipstick from fill tube and dispose of it.
NOTICE: DISCARD DIPSTICK IMMEDIATELY. KEEP OUT OF THE REACH OF CHILDREN.
5. Wipe new dipstick clean and insert new dipstick all of the way into transmission fill tube.
6. Close vehicle's hood.
7. Check "Campaign Completed By Owner" box on enclosed postage paid reply card and return the card to us.
Dear Chevrolet Astro Van Owner:
This notice is sent to inform you that Chevrolet Motor Division is conducting a recall campaign that includes your vehicle.
General Motors has determined that certain 1992 Astro Vans (Rear Wheel Drive and All-Wheel Drive) were built with the transmission dipstick tube assembly shorter than engineering print specifications. This condition could cause a properly filled transmission to indicate an overfilled reading on the dipstick. If the transmission were to be filled to the operating range indicated on the dipstick, transmission slippage (primarily when the transmission fluid is cold) and shortened transmission life may occur. All of the transmissions were properly filled in production except for a one month period when they were filled to the operating range on the dipstick. Your vehicle has been identified as one of those with an underfilled transmission (approximately 1/2 quart).
To correct the above conditions, a new dipstick which matches the existing tube length has been mailed to you with this letter. Please contact your Chevrolet dealer as soon as possible to arrange a service date for the dealer to install the new dipstick you received in the mail and inspect the transmission fluid level and bring it up to the proper level. This service will be completed for you at no charge.
Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.
If you should encounter any problem in receiving the dipstick, please contact the Chevrolet Customer Assistance Center by calling 1-800-222- 1020. When calling, please provide your complete name, complete address and Vehicle Identification Number (as printed on the enclosed owner reply card).
The enclosed owner reply card identifies your vehicle. Presentation of the card to your dealer will assist in making the necessary correction to your vehicle in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We appreciate your cooperation and are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
