QUALITY CONCERNS-SPLIT R.DOORS 800 PHONE NUMBERS FOR DEALERS

Subject: SPLIT PANEL REAR DOORS 800 PHONE NUMBER

Model and Year: 1992 M/L VANS

Some 1992 M/L vans are built with Split Panel Rear Doors with a Lift Gate (Dutch Doors) (RPO E54). To enhance our opportunity to ensure customer satisfaction, as well as monitor the quality of WL Split Panel Rear Doors, an early feedback system has been established. A telephone line (1-800-835-4134) has been installed at the Baltimore assembly plant. This telephone number is effective from November 8, 1991 to February 1, 1992.

This number is intended for dealer use only, and concerns should be limited exclusively to quality issues related to the Split Panel Rear Doors on the M/L vans.

At the time of the call, please have the following information available. -Vehicle identification Number(VIN) -Dealer code -Dealer name and city -Your name -Dealer contact person -Dealer phone number -What was the customer's specific complaint? -What was done to resolve the issue? -Labor and trouble codes used (if applicable) -The specific condition you observed. -The appropriate action you feel is needed to correct the observed condition.

The phone number will be backed up by an answering machine 24 hours a day, 7 days a week.

The information you provide us will assist us in quickly resolving conditions that affect customer satisfaction.

This number is not intended to provide repair information. Repair information should be pursued through the Technical Assistance Network (TAN). Information or comments not related to Split Panel Rear Doors should be pursued through Customer Relations.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.