To enhance Chevrolet's strong commitment to customer satisfaction, Chevrolet
is excited to announce the establishment of the Chevrolet Roadside Assistance Center.
As the owner of a 2003 Chevrolet, membership in Roadside Assistance is free.
Roadside Assistance is available 24 hours a day, 365 days a year,
by calling 1-800-CHEV-USA (243-8872). This toll-free number will provide you over-the-phone
roadside assistance with minor mechanical problems. If your problem cannot be resolved
over the phone, our advisors have access to a nationwide network of dealer recommended
service providers. Roadside membership is free; however some services may incur costs.
Roadside offers two levels of service to the customer, Basic Care
and Courtesy Care:
Roadside Basic Care
provides:
• | Toll-free number, 1-800-CHEV-USA (243-8872), text telephone (TTY) users,
call 1-888-889-2438 |
• | Free towing for warranty repairs |
• | Basic over-the-phone technical advice |
• | Available dealer services at reasonable costs (i.e., wrecker services,
locksmith/key service, glass repair, etc.) |
Roadside Courtesy Care
provides:
• | Roadside Basic Care
services (as outlined previously) |
• | FREE Non-Warranty Towing (to the closest dealer from a legal roadway) |
• | FREE Locksmith/Key Service (when keys are lost on the road or locked inside) |
• | FREE Flat Tire Service (spare installed on the road) |
• | FREE Jump Start (at home or on the road) |
• | FREE Fuel Delivery ($5 of fuel delivered on the road) |
Chevrolet offers Courtesy Transportation for customers needing warranty service.
Courtesy Transportation will be offered in conjunction with the coverage provided
by the Bumper-to-Bumper New Vehicle Limited Warranty to eligible purchasers of 2003
Chevrolet passenger cars and light duty trucks. (See your selling dealer for details.)
Courtesy Care
is
available to retail and retail lease customers operating 2003 and newer
Chevrolet vehicles for a period of 3 years/36,000 miles (60 000 km),
whichever occurs first. All Courtesy Care
services must be pre-arranged by Chevrolet Roadside
or dealer service management.
Basic Care
and Courtesy Care
are
not part of or included in the coverage provided by the New Vehicle Limited Warranty.
Chevrolet reserves the right to modify or discontinue Basic Care
and Courtesy
Care
at any time.
The Roadside Assistance Center uses companies that will provide you with quality
and priority service. When roadside services are required, our advisors will explain
any payment obligations that may be incurred for utilizing outside services.
For prompt assistance when calling, please have the following available to give
to the advisor;
• | Vehicle Identification Number (VIN) |
• | Telephone number where you can be reached |
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistance program accessible
from anywhere in Canada or the United States. Please refer to the Warranty and Owner
Assistance Information book.