Warranty Admin - Dealer Installed Regular Production Accessories (RPA)
| Subject: | Dealer Installed Regular Production Accessories (RPA) |
| Models: | 2002-2003 Chevrolet Avalanche |
Some regular production accessories (RPA) ordered and invoiced with new vehicles must be dealer installed during the pre-delivery inspection (PDI). These dealer-installed components are direct shipped from the accessory supplier (In Canada, shipped from the Parts Distribution Centre (PDC). Direct ship accessories include roof racks, running boards/assist steps, and tonneau covers. In the future, additional accessories may be added to the list.
New vehicle receiving procedures should be followed to document any discrepancies and to claim reimbursement.
Automatic PDI Allowance
| • | Once the Parts Department receives the RPAs, the Service Department will be notified for installation. |
| • | PDI is automatic. The labor code to be entered in the WINS system is Z7000, which is automatic. |
RPA Part Receipt at Dealership
The accessory is shipped to arrive at the dealership about the same time as the vehicle. In order to help identify which vehicle the accessory is intended for, as well as avoid confusion with normally ordered SPO parts in the dealership Parts Department, the following information is included:
In the USA:
The shipping container includes a green label indicating "Regular Production Accessory-RPA" along with the words "Match with incoming production vehicle." The packing slip on the part will contain the VIN and factory order number.
In Canada:
Included on the packing slip of the part will be the following note: "ATTN: THIS SHIPMENT OF P/N XXXXXXXX IS FOR A DEALER INSTALLED FACTORY OPTION(S) XXX, FOR A XXXXX. THE VEHICLE VIN IS XXXXXXXXXXXXX, YOUR FACTORY INVOICE NUMBER: XXXXXXXXXX, YOUR ORDER NUMBER: XXXXXXXX. PLEASE NOTIFY THE NEW CAR SALES MANAGER OF ITS ARRIVAL. THANK YOU. SPO CANADA HQ."
Regular Production Accessory Codes and Install Times
Product | RPA Codes | Install Time |
|---|---|---|
Ground Effects Package (Air Dam and Splash Guards) | GND | 1.3 hrs |
RPA Claims
| • | Accessories will arrive at your dealership based upon the vehicle order. There will be no order number to reference utilizing our normal claims process. All types of claims for this program will be processed through a Customer Assistance representative at the Service Parts Assistance Center (SPAC) at 1-800-433-6961 (Dealers in Canada should contact SPO Parts Assistance Center (PAC) at 1-866-275-5832). This includes damaged parts, parts that never arrived, missing pieces within a package, or wrong parts delivered. |
| • | The price of the accessory and installation is included in the MSRP of the vehicle. The part is shipped no charge to the dealer and installation is included in the PDI allowance. Consequently, neither the part or the installation time should be submitted as a transportation or warranty claim. |
Accessory Ordering
Orders can also be placed as regular accessory orders through your Parts Department to be charged against the open parts account. In the US, RAPID Dealers can place accessories order as a QPO. Non-RAPID Dealers can mail or fax their order to:
GM Service & Parts Operations
Supplier Management/Ship Direct Department
4100 S. Saginaw St.
Flint, MI 48557
Mail Code: 485-303-501
or fax: (810)234-6422
