If playing recorded media such as a CD or DVD, the sound quality may be reduced due to CD or DVD quality, the method of recording, the quality of the music that has been recorded, recording speed, max media recording speed, and the way the CD or DVD has been handled. There may be an increase in skipping, difficulty in finding tracks, and/or difficulty in loading and ejecting. If these problems occur, check the bottom surface of the CD or DVD. If the surface is damaged, such as cracked, broken, or scratched, it will not play properly. If the surface is soiled, see "Care of Your CDs and DVDs" in the Index of the vehicle's owner manual.

If there is no apparent damage, try a known good CD or DVD.

Notice: If a label is added to a CD or DVD, or more than one CD or DVD is inserted into the slot at a time, or an attempt is made to play scratched or damaged CDs or DVDs, the player could be damaged. While using the CD or DVD player, use only CDs or DVDs in good condition without any label, load one CD or DVD at a time, and keep the player and the loading slot free of foreign materials, liquids, and debris.

Do not add any label to a CD or DVD, it could get caught in the player. If a CD or DVD is recorded on a personal computer and a description label is needed, try labeling the top of the recorded CD or DVD with a soft marker.