The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within 60 days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter which is being sent to owners, the owners are being instructed to contact the nearest Chevrolet Zone Office if their dealer does not remedy the condition within five days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has determined that a defect which relates to motor vehicle safety exists in certain early production 1983 Z-28 Camaros equipped with 5.0 liter engines (RPO LU5 or LG4). These cars were assembled with fiberglass hoods. The hood inner and outer panels could separate. If separation were to occur while the car is in motion, the hood outer panel could fold back and block the driver's view. This could result in a vehicle crash without prior warning.
VEHICLES INVOLVED
Involved are certain 1983 Chevrolet Z28 Camaro models equipped with RPO LU5 or RPO LG4 5.0L engines and identified within the following vehicle breakpoints:
Plant From Through
Norwood DN122041 DN128666 Van Nuys DL114424 DL119400
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to the involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin was not shipped any involved vehicles.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of Owner Letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign, regardless of mileage, age of vehicle, or ownership, from this time forward.
Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made.
SERVICE PROCEDURE
A. Inspection
1) Raise hood and partially lower the rear half of the hood insulator (blanket) using tool (J24595-B trim pad remover) to loosen retainers.
2) Locate the hood bonding date code, written in crayon on the rear portion of the air scoop depression.
a. Hood assemblies requiring replacement are identified within the following parameters:
From Through
12-9- 2 A or B 1-l7-2A or B Mo. Day Shift Bonding Fixture Dec.
3) The service procedure for replacing the involved hood assembly may be found in 1983 "Camaro Shop Manual", Section 2C, Pages 2C-1 through 2C-6.
4) Hoods not identified within the date codes referred in Step 2 are not involved.
5) Reinstall the hood insulator using new retainer clips.
6) Install campaign label according to instructions contained in this bulletin.
7) Close hood.
PARTS INFORMATION
Parts required to complete this campaign are to be obtained by the dealer from your Warehousing and Distribution Division of General Motors. Dealers are to order and install hoods immediately.
Part Number Quantity Description
14047994 1 RPO LG4 Hood Assy. (Unprimed) 14047976 1 RPO LG4 Hood Assy. (Primed) 14047995 1 RPO LU5 Hood Assy. (Unprimed) 14019569 1 RPO LU5 Hood Assy. (Primed) 14047935 1 Left Hand Hood Decal
14047936 1 Right Hand Hood Decal 3977775 17 Hood Insulator Retainer
Parts are to be ordered from WDDGM on a C.I.O. order with no special instruction code, but order on an advise code (2).
CLAIM INFORMATION
Submit a Product Claim with the information indicated below: ** *** **** Parts Failed *Parts Failure Labor Labor Other Net Count Part No. Allowance Code Operation Hours Hours Amount
10 3977775 4.16 00 V1630 .3
Description: Partially remove hood insulation and inspect bonding date code. No further action required, vehicle not within suspect range. Reinstall insulation with new retainers. ** *** **** Parts Failed *Parts Failure Labor Labor Other Net Count Part No. Allowance Code Operation Hours Hours Amount
20 14047995 289.12 00 V1631 1.3 2.4 35.28
Description: Inspect, replace and refinish hood assembly (Z28 RPO LU5) unprimed. ** *** **** Parts Failed *Parts Failure Labor Labor Other Net Count Part No. Allowance Code Operation Hours Hours Amount
20 14047994 289.12 00 V1632 1.1 2.4 35.28
Description: Inspect, replace and refinish hood assembly (Z28 RPO LG4) unprimed. ** *** **** Parts Failed *Parts Failure Labor Labor Other Net Count Part No. Allowance Code Operation Hours Hours Amount
20 14019569 289.12 00 V1633 1.3 1.8 27.93
Description: Inspect, replace and color coat hood assembly (Z28 RPO LU5) primed. ** *** **** Parts Failed *Parts Failure Labor Labor Other Net Count Part No. Allowance Code Operation Hours Hours Amount
20 14047976 289.12 00 V1634 1.1 1.8 27.93
Description: Inspect, replace and color coat hood assembly (Z28 RPO LG4) primed.
*The Parts Allowance should be the sum total of the current WDDGM Dealer Net plus 30% of all parts applicable to the Labor Operation.
**.1 hours for administrative expense has been added to the "Labor Hours" column of your claim.
***Add to "Other Hours" column additional labor as required:
Refinishing time (unprimed) hood 2.4 hours.
Color coat time (primed) hood 1.8 hours.
****Material used in the refinishing or color coat operation:
Color coat material $27.93. Refinishing material $35.28.
Dealers will automatically receive the correct labor allowance and parts allowance based on the labor operation performed.
Refer to the Chevrolet Claims Processing Manual for details on Product Campaign claim submission.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the five digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or ballpoint pen.
Each "Campaign Identification Label" is to be located on the radi- ator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.
Apply "Campaign Identification Label" only on a clean dry surface.
ADMINISTRATIVE PROCEDURE
REFER TO THE CURRENT CHEVROLET SERVICE POLICIES AND PROCEDURES MANUAL AND CLAIMS PROCESSING MANUAL FOR CAMPAIGN HANDLING AND ADMINISTRATIVE PROCEDURES.
Dear Chevrolet Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that a defect which relates to motor vehicle safety exists in certain early production 1983 Z28 Camaros equipped with 5.0 liter engines (RPO LU5 or LG4). These cars were assembled with fiberglass hoods. The hood inner and outer panels could separate. If separation were to occur while the car is in motion, the hood outer panel could fold back and block the driver's view. This could result in a vehicle crash without prior warning.
To prevent this from occurring on your Camaro, please contact your Chev- rolet Dealer on or after the date shown below to arrange a service date. Your dealer will inspect the hood. If required, a new hood will be installed. This service will be performed at no charge to you.
Instructions for making this correction have been sent to your Chevrolet Dealer. It is estimated that parts will be available on May 11, 1983. The labor time to complete the inspection is approximately 20 minutes. If the dealer must replace the hood, the labor time will range from 3 to 4 hours. Please allow additional time for the dealer to process your vehicle.
Your Chevrolet Dealer is best equipped to obtain parts and provide service to ensure your vehicle is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date or within five days, we recommend you contact your nearest Chevrolet Zone Office, either in person or by telephone. The Zone Office will assist you and your dealer in getting your vehicle corrected. The locations and telephone numbers of the Zone Offices are listed in your Owner's Manual.
After contacting your dealer and the Zone Office, if you are still not satisfied that we have done our best to remedy this condition without charge within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590, or call 800-424-9393 (Washington, D.C. residents use 426-0123).
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist them in making the necessary correction to your vehicle in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid owner reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.