SERVICE ADMINISTRATION - WARRANTY CLAIMS PROCESSING

REVISION: 12/20/94

THIS BULLETIN IS BEING REVISED TO UPDATE THE G.M. WARRANTY CLAIMS VALIDATION SCHEDULE FOR THE 1995 CALENDAR YEAR. PLEASE DISCARD BULLETIN 310503 (GROUP REFERENCE - WARRANTY ADMINISTRATION). ---------------------------------------------------------------------- REVISION: 05/08/95

THIS BULLETIN IS BEING REVISED TO INFORM "GM OF CANADA" AND "NAES" DEALERS THAT THEY ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN. ----------------------------------------------------------------------

REVISION: 01/05/96

THIS BULLETIN IS BEING REVISED TO UPDATE THE G.M. WARRANTY CLAIMS VALIDATION SCHEDULE FOR THE 1996 CALENDAR YEAR AND ADD CHEVROLET AND GMC TRUCK. PLEASE DISCARD BULLETIN 31-05-03A (SECTION 5 - WARRANTY ADMINISTRATION). ---------------------------------------------------------------------- REVISION: 12/09/96

THIS BULLETIN IS BEING REVISED TO UPDATE THE G.M. WARRANTY CLAIMS VALIDATION SCHEDULE FOR THE 1997 CALENDAR YEAR. PLEASE DISCARD BULLETIN 31-05-03B (SECTION 5 - WARRANTY ADMINISTRATION). SUBJECT: WARRANTY ADMINISTRATION -- WARRANTY CLAIMS PROCESSING ----------------------------------------------------------------------

MODELS: ALL BUICK, CADILLAC, CHEVROLET, GMC TRUCK, OLDSMOBILE AND PONTIAC MODELS

ATTENTION:

WARRANTY CLAIMS ADMINISTRATOR AND SERVICE MANAGER

'GM OF CANADA' AND 'NAES' DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

ENCLOSED IS THE GENERAL MOTORS WARRANTY CLAIMS VALIDATION SCHEDULE WITH CYCLE NUMBERS. ALL CLAIM MEMOS WILL BE DATED ON THE **ACTUAL DATE** OF PROCESSING. IF YOU HAVE ANY QUESTIONS CONCERNING THE NEW CYCLE SCHEDULE, CONTACT YOUR DIVISIONAL SERVICE REPRESENTATIVE.

**CADILLAC**

CLAIMS SUBMITTED VIA DCS THROUGH WEDNESDAY WILL BE VALIDATED THURSDAY AND THE CLAIM MEMO WILL ARRIVE IN YOUR DCS MAILBOX ON FRIDAY.

**OLDSMOBILE**

OLDSMOBILE DIVISION RETAILERS WILL HAVE FRIDAY AS THE CUTOFF DAY FOR WEEKLY WARRANTY SUBMISSIONS. HOWEVER, OLDSMOBILE WARRANTY CLAIMS WILL NOT BE PROCESSED UNTIL THE FOLLOWING SUNDAY NIGHT. THE CLAIM MEMO WILL THEN BE AVAILABLE ELECTRONICALLY IN YOUR DCS MAILBOX ON MONDAY AND PRINTED ON TUESDAY.

**PONTIAC**

THE CUTOFF DAY FOR CLAIM SUBMISSION WILL BE MONDAY. PONTIAC WILL VALIDATE CLAIMS TUESDAY AND THE CLAIM MEMO WILL ARRIVE IN YOUR DCS MAILBOX ON WEDNESDAY.

**BUICK**

CLAIMS SUBMITTED VIA DCS THROUGH TUESDAY WILL BE VALIDATED ON WEDNESDAY AND THE CLAIM MEMO WILL ARRIVE IN YOUR DCS MAILBOX ON THURSDAY.

**CHEVROLET** CLAIMS SUBMITTED VIA DCS THROUGH THURSDAY WILL BE VALIDATED FRIDAY AND THE CLAIM MEMO WILL ARRIVE IN YOUR DCS MAILBOX ON MONDAY.

**GMC TRUCK** CLAIMS SUBMITTED TO GMC TRUCK (ALL GMC TRUCK AND CHEVROLET MEDIUM DUTY) THROUGH FRIDAY WILL BE VALIDATED MONDAY NIGHT. CLAIM MEMOS WILL BE AVAILABLE ON TUESDAY MORNINGS.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1996 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.