CAMPAIGN: STEERING INTERMEDIATE SHAFT. Chevrolet Camaro 1995

Subject: PRODUCT SAFETY CAMPAIGN 95-C-29 - STEERING INTERMEDIATE SHAFT

Model and Year: 1995 CAMARO

To: All Chevrolet Dealers

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter that is being sent to owners, the owners are being instructed to contact the Chevrolet Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

DEFECT INVOLVED

General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1995 Chevrolet Camaros. Some of these vehicles were built with an improperly assembled steering intermediate shaft. This condition could cause the intermediate shaft lower coupling to loosen and rotate on the steering gear input shaft. If this were to occur while the vehicle was in motion, a loss of steering control could result and a vehicle crash could occur without prior warning.

To prevent this condition from occurring, dealers are to inspect the intermediate steering shaft for the correct lower coupling and replace it as required.

VEHICLES INVOLVED

Involved are all 1995 Chevrolet Camaros built within the following VIN breakpoints except:

2G1FP22S4S2177841 2G1FP22S3S2177863 2G1FP32P7S2177852 2G1FP22S2S2177871 2G1FP22SXS2177861 2G1FP32P4S2177873

PLANT YEAR MODEL PLANT CODE FROM THROUGH ----------------------------------------------------------------- 1995 "F" Car Ste. Therese "2" S2177639 S2177912

Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

PARTS INFORMATION

DUE TO THE SMALL NUMBER OF VEHICLES INVOLVED (APPROXIMATELY 267), DEALERS ARE ENCOURAGED NOT TO ORDER CAMPAIGN PARTS FOR USE AS SHELF STOCK. PARTS SHOULD ONLY BE ORDERED WHEN INSPECTION DETERMINES THAT IT IS NECESSARY TO REPLACE AN INTERMEDIATE STEERING SHAFT. IF A SHAFT NEEDS TO BE REPLACED, ALTERNATE TRANSPORTATION IS TO BE PROVIDED TO THE CUSTOMER WHILE THE PART IS ON ORDER. ONLY AN ESTIMATED 1% TO 2% OF INVOLVED VEHICLES WILL REQUIRE SHAFT REPLACEMENT.

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO) . To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but on an advise code (2).

Quantity/ Part Number Description Vehicle ----------------------------------------------------------------- 26020775 Shaft, Intermediate Steering As Required

OWNER NOTIFICATION

Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of owner letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owners letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

1. Ensure the tire and wheel assemblies are pointed straight ahead and the steering wheel assembly is locked

2. Raise vehicle on hoist and suitably support.

3. Remove intermediate steering shaft boot clamp and slide boot upward approximately 1 1/2 inches exposing shafts lower yoke.

4. With the aid of a shop light or flash light, and viewing the steering gear/intermediate shaft from front of vehicle, determine if the lower coupling yoke has a 1/2" x 1/2" machined opening "window" at the pinch bolt machined slot. The "window" will be facing the front of the vehicle, and will expose part of the pinch bolt shoulder and threads. If the machined "window" IS present, the proper shaft is installed and proceed to step 5.

4. If the machined "window" IS NOT present at the pinch bolt slot (bolt completely enclosed in casting), the incorrect yoke was assembled to the shaft and the entire intermediate shaft needs replacement. Replace the shaft following the instructions in the 1995 "IF" Car Service Manual; Section 3F, Page 12.

5. Reposition boot and install clamp.

6. Lower vehicle.

7. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner. Additional "Campaign Identification Labels" can be obtained from DAC.

Apply "Campaign Identification Label" only on a clean, dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below: * FAILED PARTS LABOR LABOR OTHER NET REPAIR PERFORMED PC PART NO. ALLOW CC-FC OP HOURS HOURS AMOUNT ---------------------------------------------------------------------------- Inspect Shaft, No - -- - SK-00 V9580 0.2 0.1 -- Repair Required Inspect Shaft, 1 26020775 ** SK-00 V9581 0.4 0.1 -- Replace Incorrect Shaft Alternate - -- - SP-95 T2090 -- -- @ Transportation

* Campaign Administrative Allowance.

** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus (40%) of all parts required for the repair.

@ The amount to be entered in the "Net Amount" column for labor operation T2090 should represent the cost of alternate transportation following guidelines previously provided.

Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim Submission.

Dear Chevrolet Camaro Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

REASON FOR THIS RECALL

WHAT WE WILL DO

To prevent this condition from occurring, your dealer will inspect the intermediate steering shaft for the correct lower coupling and replace it as required. This service will be performed for you at no charge.

WHAT YOU SHOULD DO

Please contact your Chevrolet dealer as soon as possible to arrange a service date and so the dealer may order the necessary parts for the repair. Instructions for making this correction have been sent to your dealer. The labor time necessary to perform this service correction is approximately 15 minutes to one hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.

Your Chevrolet dealer is best equipped to provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020.

After contacting your dealer and the Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 366-0123).

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Chevrolet Motor Division GENERAL MOTORS CORPORATION

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.