Special Policy 99057 - Spark Plug Wire Replacement
| Subject: | 99057 -- Special Policy Adjustment -- Spark Plug Wire Replacement |
| Models: | 1995-1998 Chevrolet Camaro and Pontiac Firebird Model Vehicles |
| Equipped with 3.8L Engine (RPO L36, VIN Code K) |
Condition
Some owners of 1995, 1996, 1997 and 1998 model year Chevrolet Camaro and Pontiac Firebird vehicle equipped with 3.8L engine (RPO L36, VIN Code K) may experience driveability complaints such as rough idle, misfire and/or illumination of the Malfunction Indictor Lamp (MIL) (code P030X-misfire). These conditions may be due to cracked spark plug boots, connector terminal corrosion or unseated terminals.
Special Policy Adjustment
This special policy covers the condition described above for a period of 7 years or 112,000 km (70,000 miles), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
This special policy applies ONLY to repairs requiring spark plug wire(s) replacement. The customer should not be charged for performing a system check when determining whether or not the spark plug wire(s) is the cause of a customer complaint (labor operation T5529 is provided to submit claims for such system checks). Any additional necessary diagnosis and repairs that are not related to spark plug wire replacement are not covered by this special policy. The customer should be informed that any further service that is not covered by new vehicle warranty will not be covered by this policy.
Vehicles Involved
Involved are all 1995, 1996, 1997 and 1998 Chevrolet Camaro and Pontiac Firebird model vehicles equipped with 3.8L engine (RPO L36 and VIN Code K). Following are VIN breakpoints from start of production to end of production:
Year | Division | Model | Plant | From | Through |
|---|---|---|---|---|---|
1995 | Chevrolet | Camaro | Ste. Therese | S2100016 | S2229526 |
1995 | Pontiac | Firebird | Ste. Therese | S2200010 | S2256721 |
1996 | Chevrolet | Camaro | Ste. Therese | T2100002 | T2166875 |
1996 | Pontiac | Firebird | Ste. Therese | T2200003 | T2232773 |
1997 | Chevrolet | Camaro | Ste. Therese | V2100001 | V2160180 |
1997 | Pontiac | Firebird | Ste. Therese | V2200003 | V2232665 |
1998 | Chevrolet | Camaro | Ste. Therese | W2100001 | W2154012 |
1998 | Pontiac | Firebird | Ste. Therese | W2200002 | W2233289 |
Parts Information
Parts required to complete this Special Policy are to be obtained from General Motors Service Parts Operations (GMSPO).
Part Number | Description | Qty/ Vehicle |
|---|---|---|
12192350 | #1 Spark Plug Wire | 1 (as required) |
12192351 | #2 Spark Plug Wire | 1 (as required) |
12192349 | #3 Spark Plug Wire | 1 (as required) |
12192352 | #4 Spark Plug Wire | 1 (as required) |
12192348 | #5 Spark Plug Wire | 1 (as required) |
12192353 | #6 Spark Plug Wire | 1 (as required) |
12192355 | Spark Plug Wire Assembly (all 6 wires) | 1 (as required) |
Customer Notification
Registered letters will be sent to known owners of record located within areas covered by the U.S. National Traffic and Motor Vehicle Safety Act, as amended. For owners outside these areas, the attached suggested dealer letter is recommended and should be sent by dealers.
Service Procedure
Please refer to the appropriate Service Manual and section for spark plug wire diagnosis and repair.
Claim Information
For vehicles repaired under warranty, submit a claim with the information indicated below.
Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labour Op | Labour Hours | Net Item |
|---|---|---|---|---|---|---|---|
Replace Spark Plug Wire(s) | -- | -- | * | MK-95 | T5527 |
| N/A |
1995-96:One Wire | 0,5 | ||||||
Additional Wire | Add 0,2 | ||||||
1997-98 One Wire | 0,3 | ||||||
Additional Wire | Add 0,1 | ||||||
Reimbursement for Previous Repairs | NA | NA | NA | MK-95 | T5528 | 0,2 Administrative Labor Hours | ** |
System Check-No Spark Plug Wire Repair Needed | NA | NA | NA | MK-95 | T5529 | 0,3 | NA |
* -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for spark plug wires needed to complete the repair. ** -- The amount identified in the "Net Item" column should represent the customer reimbursement amount. | |||||||
Reimbursement
Customer requests for reimbursement of previously paid repairs to correct spark plug wire failures are to be submitted prior to or by October 31, 2000. Repairs must have occurred within 7 years of the date the vehicle was originally placed in service, or 112,000 km (70,000 miles), whichever occurs first.
Consideration for reimbursement will be allowed only if genuine General Motors parts were used. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
| • | Proof of ownership at time of repair. |
| • | Original paid receipt confirming the amount of unreimbursed repair expense(s), a description of the repair, the date repaired, and the person on entity performing the repair. |
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.
Important: Refer to the service policies and procedures manual, section 1.6.2 for specific procedures regarding customer reimbursement verification.
Suggested Dealer Letter
November, 1999
As the owner of a 1995, 1996, 1997, or 1998 model year Chevrolet Camaro or Pontiac Firebird model vehicle, equipped with a 3.8L V6 engine, your satisfaction with our product is very important to us. Your vehicle was provided with a new vehicle warranty, which covers certain parts of your vehicle for a specified period. These warranties are of considerable value to you if you should experience problems with your vehicle.
This letter is intended to make you aware that some 1995, 1996, 1997, and 1998 Chevrolet Camaro and Pontiac Firebird model vehicles, equipped with a 3.8L V6 engine, may experience driveability complaints, such a rough idle, misfire and/or illumination of the Malfunction Indicator Lamp (MIL), requiring the replacement of spark plug wires. These conditions may be due to cracked spark plug boots, connector terminal corrosion or unseated terminals.
To address the above-mentioned condition, General Motors of Canada Limited is providing owners with special warranty coverage. If this condition occurs on your vehicle within 7 years of the date your vehicle was originally placed in service or 112,000 km (70,000 miles), whichever occurs first, the condition will be repaired for you at no charge. Other conditions that may cause similar or different driveability complaints, or cause a Malfunction Indicator Light illumination, that are not a result of the spark plug wire failure are not covered by this special policy. Any repairs that would be necessary due to other conditions would be your responsibility, if you elect to have your dealer provide the service.
THIS IS NOT A RECALL CAMPAIGN. Do not bring your vehicle to us as a result of this letter unless you believe that your vehicle has the condition as described above.
If you have already paid for some or all of the cost to have spark plug wires replaced and your in-service time and mileage was less than 7 years and 112,000 km (70,000 miles), you should contact us to seek reimbursement of costs if genuine GM parts were used in the repair. If the work was done by other than a GM dealership, the amount of reimbursement may be limited to the amount the repair would have cost GM to have it completed by a GM dealership. Please provide us with your original paid receipts or invoices verifying the repair, the amount charged, proof of payment, the date of payment of those charges, and proof of ownership of the vehicle at the time of the repair. Your request for reimbursement , including the information and documents mentioned above, must be received by us by October 31, 2000.
Repairs and adjustments qualifying under this special coverage must be performed by a GM dealer. You may want to call our service department to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow us to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.
GMODC
General Motors Corporation
Enclosure
November, 1999Dear General Motors Customer:
As the owner of a 1995, 1996, 1997, or 1998 model year Chevrolet Camaro or Pontiac Firebird model vehicle, equipped with a 3.8L V6 engine, your satisfaction with our product is very important to us. Your vehicle was provided with a new vehicle warranty, which covers certain parts of your vehicle for a specified period. These warranties are of considerable value to you if you should experience problems with your vehicle.
This letter is intended to make you aware that some 1995, 1996, 1997, and 1998 Chevrolet Camaro and Pontiac Firebird model vehicles, equipped with a 3.8L V6 engine, may experience driveability complaints, such a rough idle, misfire and/or illumination of the Malfunction Indicator Lamp (MIL), requiring the replacement of spark plug wires. These conditions may be due to cracked spark plug boots, connector terminal corrosion or unseated terminals.
To address the above-mentioned condition, General Motors of Canada Limited is providing owners with special warranty coverage. If this condition occurs on your vehicle within 7 years of the date your vehicle was originally placed in service or 112,000 km (70,000 miles), whichever occurs first, the condition will be repaired for you at no charge. Other conditions that may cause similar or different driveability complaints, or cause a Malfunction Indicator Light illumination, that are not a result of the spark plug wire failure are not covered by this special policy. Any repairs that would be necessary due to other conditions would be your responsibility, if you elect to have your dealer provide the service.
THIS IS NOT A RECALL CAMPAIGN. Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
If you have already paid for some or all of the cost to have spark plug wires replaced and your in-service time and mileage was less than 7 years and 112,000 km (70,000 miles), you should contact your dealer to seek reimbursement of costs if genuine GM parts were used in the repair. If the work was done by other than a GM dealership, the amount of reimbursement may be limited to the amount the repair would have cost GM to have it completed by a GM dealership. Please provide your dealer with your original paid receipts or invoices verifying the repair, the amount charged, proof of payment, the date of payment of those charges, and proof of ownership of the vehicle at the time of the repair. Your request for reimbursement , including the information and documents mentioned above, must be received by your dealer by October 31, 2000.
Repairs and adjustments qualifying under this special coverage must be performed by a GM dealer. You may want to call the service department at your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.
GMODC
General Motors Corporation
