WARRANTY ADMINISTRATION CHEVROLET CAMARO Z28 SS. Chevrolet Camaro 1996

REVISION: 05/23/96

THIS BULLETIN IS BEING REVISED TO PROVIDE SPECIFIC INSTRUCTIONS FOR CANADIAN DEALERS. ______________________________________________________________________

REVISION: 08/07/96

THIS BULLETIN IS BEING REVISED TO DELETE THE REFERENCE TO 'ATTACHED ARTWORK' IN THE "SLP COMPONENT IDENTIFICATION" SECTION. GM OF CANADA DEALERS -- PLEASE DISCARD CORPORATE BULLETIN NUMBER 52-05-14 (SECTION - WARRANTY ADMINISTRATION). ______________________________________________________________________

SUBJECT: WARRANTY ADMINISTRATION - CHEVROLET CAMARO Z28 SS WARRANTY ADMINISTRATION PROCESS

MODEL: 1996 AND FUTURE MODEL CHEVROLET CAMARO

********************************************************************** IMPORTANT: 'NAES' DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN. **********************************************************************

ATTENTION:

DEALER SERVICE MANAGER/WARRANTY ADMINISTRATOR

GENERAL INFORMATION

THE PURPOSE OF THIS BULLETIN IS TO PROVIDE INFORMATION CONCERNING THE CHEVROLET CAMARO Z28 SS, SLP ENGINEERING, AND THE SS STANDARD AND OPTIONAL EQUIPMENT. ALSO, ADVISE RETAIL AND WHOLESALE SERVICE PERSONNEL OF THE WARRANTY ADMINISTRATION PROCESSES SUPPORTING THE CHEVROLET CAMARO Z28 SS.

THE CAMARO Z28 SS IS AN AFTERMARKET APPEARANCE/PERFORMANCE CONVERSION OFFERED BY SLP ENGINEERING TO ALL CHEVROLET DEALERS. THE PROCESS FOR ORDERING THE SS IS OUTLINED IN DEALER LETTER NUMBER 59 DATED AUGUST 21, 1995 (CANADIAN DEALERS REFER TO HOME OFFICE LETTER #96-005 DATED FEBRUARY 1, 1996). BRIEFLY, THE DEALER ADDS PROCESSING OPTION CODE R7T TO HIS ORDER (CANADIAN DEALERS USE THE PROCESSING OPTION CODE WU8 ON ORDER), COMPLETES A SLP AGREEMENT, AND SENDS IT TO SLP.

EXCEPT FOR THE ORDERING AND SHIPPING ACCOMMODATIONS, THE DEALER'S AGREEMENT FOR THE PURCHASE OF, PAYMENT FOR, AND WARRANTY COVERAGE FOR SPECIFIC SLP COMPONENTS ARE BETWEEN THE DEALER AND SLP AND EXCLUSIVE OF CHEVROLET AND GENERAL MOTORS.

SLP INFORMATION

SLP ENGINEERING, INC. 1465 AXTELL ROAD TROY, MI 48048

SLP CUSTOMER AND DEALER RELATIONS 1/810/288-3066 FAX 810/288-3176

SS STANDARD EQUIPMENT AND ASSOCIATED VIN FILE BLOCKED LABOR OPERATIONS

DEALERS ORDERING STANDARD EQUIPMENT ALONE WILL RECEIVE THE FOLLOWING:

* COMPOSITE HOOD AND FUNCTIONAL AIR SCOOP A0347 A0357 A0412 A0413 A0415 A0416 A9080 B1500

* UNDERHOOD FORCED AIR INDUCTION SYSTEM J5000 J5010 J5020 J0100 J0101 J6111

* REVISED REAR DECKLID SPOILER A2766 A2776 B5606 * B F GOODRICH COMP T/A 275/40ZR17 TIRES (245/50ZR16 TIRES ON CONVERTIBLE) E0421 E0435

* 17"X9" ZR1-STYLED CAST ALUMINUM ALLOY WHEELS E0022 E0023 E0027 E0200 E0201 E0203 E0420 E0460

* LEVEL I SUSPENSION E3020 E3021 E3027 E3800 E3801 E3807 E5020 E5021 E5027 E5800 E5801 E5807

* SYNTHETIC ENGINE OIL

* SEQUENTIALLY-NUMBERED INTERIOR PLAQUE

* SS GRAPHICS B7400 B7401 B8700

* SLP OWNER'S MANUAL

SS OPTIONAL EQUIPMENT PACKAGES AND ASSOCIATED VIN FILE BLOCKED LABOR OPERATIONS

DEALERS WANTING TO ADD OPTIONAL EQUIPMENT MAY CHOOSE FROM:

* HURST SHIFTER PACKAGE K1040 K1120

* PERFORMANCE EXHAUST SYSTEM PACKAGE L2004 L2020

* LEVEL II BILSTEIN SUSPENSION PACKAGE E3020 E3021 E3027 E3800 E3801 E3807 E5020 E5021 E5027 E5800 E5801 E5807

* TORSEN TORQUE SENSING LIMITED SLIP DIFFERENTIAL PACKAGE W/AAM ALUMINUM REAR AXLE COVER F2003 F2010 F2183 F2223 F2263 F3023 F3200 F3270

* COMP T/A 17" R1 COMPETITION SERIES TIRE PACKAGE E0421 E0435

* CUSTOM CAR COVER

* PREMIUM FRONT FLOOR MATS R1000

* PERFORMANCE LUBRICANT PACKAGE

WARRANTY COVERAGE

SLP COMPONENTS ARE COVERED BY SLP FOR 36 MONTHS/36,000 MILES (60,000 KILOMETERS) FROM THE DATE OF DELIVERY TO THE RETAIL PURCHASER OR LESSEE. THIS INCLUDES EMISSION RELATED COMPONENTS RELATED TO THE UNDER HOOD FORCED AIR INDUCTION SYSTEM.

SLP WARRANTY PROCESS

AT THE INTRODUCTION OF THIS BULLETIN, DEALERS WERE ADVISED THAT WARRANTY REPAIRS FOR SLP COMPONENTS ARE THE RESPONSIBILITY OF SLP. DEALERS PERFORMING WARRANTY REPAIRS ON SLP COMPONENTS MUST CONTACT SLP. THE FOLLOWING INFORMATION OUTLINES THE SLP WARRANTY PROCESS:

* DEALER DETERMINES CONCERN AND IDENTIFIES SLP COMPONENT FAILURE

* DEALER COMPLETES SLP "VEHICLE REPAIR AND REPLACEMENT PARTS ORDER AND AUTHORIZATION FORM". CONTACT SLP FOR THE FORM.

* FAX COMPLETED FORM AND COPY OF RO TO SLP, BE SURE TO INCLUDE RETURN FAX AND DEALER TELEPHONE NUMBER

* SLP CONFIRMS RESPONSIBILITY AND PROVIDES REPAIR AUTHORIZATION BY RETURN FAX

* SLP PARTS SHIPPED TO DEALER

* PARTS PACKAGE WILL INCLUDE SLP PURCHASE ORDER USED FOR LABOUR, COURTESY (ALTERNATE) TRANSPORTATION, AND TOWING

* DEALER RETURNS PARTS, RO, AND PO TO SLP, PARTS SHIPMENT COSTS TO BE DETERMINED BY SLP ENGINEERING

* WHEN SLP RECEIVES THE RETURNED PARTS, A CHECK FROM SLP ENGINEERING WILL BE PROCESSED FOR PAYMENT TO SERVICING DEALERS

PARTS SHIPMENT

SLP WILL PAY PARTS EXPEDITING SHIPMENT COSTS FOR ALL PARTS EXCEPT FOR THE SLP INSTALLED HOOD. WHEN A SLP HOOD NEEDS TO BE REPLACED UNDER SLP'S WARRANTY, IT WILL BE SHIPPED NORMAL GROUND CARRIER.

LABOUR TIME GUIDE

SLP WILL USE THE APPLICABLE GM LABOUR TIME GUIDE AS A SOURCE FOR DETERMINING THE APPROPRIATE LABOR TIME AMOUNTS.

PART ALLOWANCE

SLP ENGINEERING HAS AGREED TO A 5% PARTS HANDLING ALLOWANCE ADDED TO THE TOTAL SLP PART COST.

TOWING

SLP WILL PAY FOR TOWING IF A SLP COMPONENT FAILED.

ALTERNATE TRANSPORTATION

SLP WILL PAY A MAXIMUM OF FIVE DAYS ALTERNATE TRANSPORTATION WHEN AN SLP COMPONENT IS THE CAUSE OF THE VEHICLE DOWNTIME. ANY ADDITIONAL RENTAL DAYS MUST BE PRE-AUTHORIZED BY SLP.

ROADSIDE ASSISTANCE

SS OWNERS WILL RECEIVE THE FULL ROADSIDE ASSISTANCE PRIVILEGES.

SLP COMPONENT IDENTIFICATION

SLP ENGINEERING HAS AGREED TO BEGIN APPLYING A STANDARD AND OPTIONAL EQUIPMENT DECAL ON THE DRIVER'S SIDE DOOR. ALTHOUGH EARLY PRODUCTION UNITS MAY NOT HAVE THE DECAL (NOT APPLICABLE FOR CANADIAN DEALERS), DEALERS MAY USE VISS AS AN ALTERNATE WAY OF IDENTIFYING A CAMERO Z28 SS. VISS IDENTIFIES SS VEHICLES WITH THE CODE "FC SLP ENGINEERING CONVERSION." DEALERS CAN REQUEST AN IVRU HISTORY PRINT TO OBTAIN DETAILED OPTION CONTENT INFORMATION (NOT APPLICABLE FOR CANADIAN DEALERS).

DEALERS SUBMITTING WARRANTY CLAIMS TO GM FOR SLP STANDARD EQUIPMENT COMPONENTS WILL RECEIVE A "VF" RETURN- VIN WARRANTY IS BLOCKED FOR REPAIR

DEALERS SUBMITTING WARRANTY CLAIMS TO GM FOR SLP OPTIONAL EQUIPMENT COMPONENTS WILL RECEIVE A "LD" RETURN-LABOR OP INCOMPATIBLE TO VIN.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.