FRONT FASCIA LOWER EXTENSION RIB FRACTURE. Chevrolet Camaro 1997

NOTE: GM OF CANADA VERSION OF 97055 IS LOCATED BELOW THE US VERSION **********************************************************************

PRODUCT CAMPAIGNS 97055 MAY, 1998

PRODUCT RECALL CAMPAIGN

CUSTOMER SATISFACTION CAMPAIGN

SUBJECT: 97055 - FRONT FASCIA LOWER EXTENSION RIB FRACTURE

MODELS: 1996-97 CHEVROLET RS CAMARO

CERTAIN 1996-97 CHEVROLET RS CAMARO MODEL VEHICLES MAY EXHIBIT A CONDITION IN WHICH THE FRONT FASCIA LOWER EXTENSION VERTICAL RIBS FRACTURE WHEN CONTACT IS MADE WITH A PARKING BLOCK OR WHEN ENTERING AND EXITING A STEEP DRIVEWAY. FRACTURE OF THESE RIBS CAUSES THE LOWER PORTION OF THE EXTENSION TO SAG.

TO PREVENT THIS CONDITION FROM OCCURRING, UNTIL FEBRUARY 28, 1999 DEALERS ARE TO INSPECT FOR THE NEW DESIGN FRONT FASCIA LOWER EXTENSION AND REPLACE THOSE FOUND TO BE THE OLD DESIGN.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1996-97 CHEVROLET RS CAMARO MODEL VEHICLES BUILT WITHIN THE FOLLOWING VIN BREAKPOINTS:

YEAR MODEL PLANT CODE FROM THROUGH 1996 CAMARO RS STE. THERESE "2" T2104138 T2166873 1997 CAMARO RS STE. THERESE "2" V2100008 V2110499

IMPORTANT: DEALERS SHOULD CONFIRM VEHICLE ELIGIBILITY THROUGH VISS (VEHICLE INFORMATION SERVICE SYSTEM) NOT ALL VEHICLES WITHIN THE ABOVE BREAKPOINTS MAY BE INVOLVED.

INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER. COMPUTER LISTINGS CONTAINING THE COMPLETE VEHICLE IDENTIFICATION NUMBER, CUSTOMER NAME AND ADDRESS DATA HAVE BEEN PREPARED, AND ARE BEING FURNISHED TO INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. THE CUSTOMER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH CUSTOMERS INVOLVED IN THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED.

THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.

CUSTOMER NOTIFICATION

CUSTOMERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY GENERAL MOTORS WHEN SUFFICIENT PARTS ARE AVAILABLE (SEE COPY OF TYPICAL CUSTOMER LETTER INCLUDED WITH THIS BULLETIN).

PARTS INFORMATION

PARTS REQUIRED TO COMPLETE THIS CAMPAIGN ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS. NORMAL ORDERS SHOULD BE PLACED ON A DRO = DAILY REPLENISHMENT ORDER. AN EMERGENCY REQUIREMENT SHOULD BE ORDERED ON A CSO = CUSTOMER SPECIAL ORDER.

PART NUMBER DESCRIPTION QUANTITY/VEHICLE

10184895 RIVET - (PACKAGE QUANTITY OF 10) 8 12453326 EXTENSION ASSEMBLY - TEAL (RPO 37U) 1 - IF REQUIRED 12453327 EXTENSION ASSEMBLY - POLO (RPO 48U) 1 - IF REQUIRED 12453329 EXTENSION ASSEMBLY - RED (RPO 81U) 1 - IF REQUIRED 12453330 EXTENSION ASSEMBLY - BLACK (RPO 41U) 1 - IF REQUIRED 12453331 EXTENSION ASSEMBLY - SILVER (RPO 13U) 1 - IF REQUIRED 12453332 EXTENSION ASSEMBLY - WHITE (RPO 31U) 1 - IF REQUIRED

IMPORTANT: APPROXIMATELY 10% OF VEHICLES WILL REQUIRE INSPECTION ONLY. PLEASE ORDER PARTS BASED ON CONFIRMED CUSTOMER APPOINTMENTS ONLY.

DEALER CAMPAIGN RESPONSIBILITY

ALL UNSOLD NEW VEHICLES IN DEALERS' POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.

THIS CAMPAIGN WILL ONLY BE IN EFFECT UNTIL FEBRUARY 28, 1999.

CUSTOMERS WHO HAVE RECENTLY PURCHASED VEHICLES SOLD FROM YOUR VEHICLE INVENTORY, AND FOR WHICH THERE IS NO CUSTOMER INFORMATION INDICATED ON THE DEALER LISTING, ARE TO BE CONTACTED BY THE DEALER. ARRANGEMENTS ARE TO BE MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH CUSTOMERS A COPY OF THE APPROPRIATE DIVISIONAL CUSTOMER LETTER ACCOMPANYING THIS BULLETIN. CAMPAIGN FOLLOW-UP CARDS SHOULD NOT BE USED FOR THIS PURPOSE, SINCE THE CUSTOMER MAY NOT AS YET HAVE RECEIVED THE NOTIFICATION LETTER.

IN SUMMARY, UNTIL FEBRUARY 28, 1999 WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.

SERVICE PROCEDURE

1. WITH THE AID OF A FLASHLIGHT, DETERMINE WHICH TYPE OF FASCIA EXTENSION IS INSTALLED:

- IF AN ORIGINAL DESIGN FASCIA EXTENSION IS INSTALLED (FIGURE 1, PAGE 4) THE FASCIA EXTENSION WILL NEED TO BE REPLACED. PROCEED TO STEP #2.

-- OR --

- IF A NEW DESIGN FASCIA HAS BEEN PREVIOUSLY INSTALLED (FIGURE 2, PAGE 4) THE FASCIA EXTENSION WILL NOT NEED TO BE REPLACED. PROCEED TO STEP #8.

2. RAISE AND SUITABLY SUPPORT VEHICLE. TURN FRONT WHEELS TO ACCESS RIVETS AT WHEEL WELL FLANGE.

3. DRILL OUT (8) PLASTIC RIVETS ATTACHING EXTENSION TO FASCIA (RIVETS WILL NOT BE REUSED) USING A 7/32 INCH DRILL BIT.

4. REMOVE ORIGINAL DESIGN FASCIA EXTENSION FROM FASCIA RETAINERS.

5. INSTALL NEW DESIGN FASCIA EXTENSION INTO FASCIA RETAINERS.

6. SECURE NEW DESIGN FASCIA EXTENSION TO FASCIA UTILIZING (8) NEW RIVETS.

7. STRAIGHTEN FRONT WHEELS AND LOWER VEHICLE.

8. INSTALL THE GM CAMPAIGN IDENTIFICATION LABEL.

FIGURE 1

FIGURE 2

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL". EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.

EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. WHEN INSTALLING THE CAMPAIGN IDENTIFICATION LABEL, BE SURE TO PULL THE TAB TO ALLOW ADHESION OF THE CLEAR PROTECTIVE COVERING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM VISPAC INCORPORATED BY CALLING 1-800-269-5100 (MONDAY-FRIDAY, 8:00 A.M. TO 4:30 P.M. EST). ASK FOR ITEM NUMBER S-1015 WHEN ORDERING.

APPLY THE "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.

CLAIM INFORMATION

SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW:

PART FAILED PARTS LABOR LABOR NET REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP * HOURS ITEM

INSPECT FASCIA EXTENSION - NEW DESIGN ALREADY INSTALLED - NO REPAIR REQUIRED - - - - - - MA-96 V0094 0.2

INSPECT FASCIA EXTENSION - ORIGINAL DESIGN INSTALLED - INSTALL NEW DESIGN FASCIA EXTENSION 1 12453326 ** MA-96 V0095 0.3

* FOR CAMPAIGN ADMINISTRATIVE ALLOWANCE, ADD 0.1 HOURS TO THE "LABOR HOURS".

** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR PARTS REQUIRED TO COMPLETE THE REPAIR.

REFER TO THE GENERAL MOTORS CORPORATION CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.

REIMBURSEMENT

IF A CUSTOMER HAS PREVIOUSLY PAID TO HAVE A FRONT FASCIA REPAIRED, THEY MAY REQUEST REIMBURSEMENT FOR THE PORTION OF THAT REPAIR FOR WHICH THEY PAID. CUSTOMERS WHO WISH TO RECEIVE REIMBURSEMENT FOR PREVIOUSLY PAID FRONT FASCIA EXTENSION REPAIRS ARE TO CONTACT THE CHEVROLET CUSTOMER ASSISTANCE CENTER BY MAIL AT PO BOX 7047, TROY, MI 48007-7047. CLAIMS FOR REIMBURSEMENT MUST BE SUBMITTED BY FEBRUARY 28, 1999 (FOR CALIFORNIA, CONNECTICUT, WISCONSIN AND VIRGINIA REIMBURSEMENT WILL BE AVAILABLE UNTIL MAY 31, 2000).

WHEN A CUSTOMER REQUESTS REIMBURSEMENT, THEY MUST PROVIDE THE FOLLOWING:

- PROOF OF OWNERSHIP AT TIME OF REPAIR.

- ORIGINAL PAID RECEIPT CONFIRMING THE AMOUNT OF UNREIMBURSED REPAIR EXPENSE(S), A DESCRIPTION AND DATE OF THE REPAIR, AND THE PERSON OR ENTITY PERFORMING THE REPAIR.

FIGURES: 2

Object Number: 336630 Size: MF

Object Number: 336632 Size: MF

GM BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE TOOLS, EQUIPMENT, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR DEALER/RETAILER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

97055

MAY, 1998

DEAR CHEVROLET RS CAMARO CUSTOMER:

THIS LETTER IS TO INFORM YOU OF A DESIGN IMPROVEMENT MADE TO THE FRONT LOWER FASCIA EXTENSION ON THE RS CAMARO. THE ORIGINAL DESIGN USED IN 1996 AND EARLY 1997 WAS SUSCEPTIBLE TO BREAKAGE OF THE VERTICAL RIBS IF CONTACT WAS MADE WHILE TURNING INTO STEEP DRIVEWAYS OR BUMPING PARKING CURBS, ETC. THE REVISED EXTENSION IS LESS PRONE TO DAMAGE DURING THESE CONDITIONS ALTHOUGH THE REVISED EXTENSION CAN STILL BE DAMAGED IN SEVERE ENOUGH DRIVING CONDITIONS.

CHEVROLET WOULD LIKE TO INSTALL THIS REVISED FASCIA EXTENSION ON YOUR RS CAMARO AT NO CHARGE TO YOU. IF YOU HAVE REPLACED THE EXTENSION PREVIOUSLY, CHEVROLET WILL REIMBURSE YOUR EXPENSES FOR THE REPAIR AND WILL INSPECT YOUR VEHICLE TO BE CERTAIN THAT THE REVISED FASCIA WAS INSTALLED. THIS OFFER FOR REPLACEMENT OF THE FRONT LOWER FASCIA EXTENSION OR REIMBURSEMENT FOR PREVIOUS REPAIRS WILL EXPIRE ON FEBRUARY 28, 1999 (REIMBURSEMENT IN CALIFORNIA, CONNECTICUT, WISCONSIN AND VIRGINIA WILL REMAIN AVAILABLE UNTIL MAY 31, 2000).

PLEASE CONTACT YOUR CHEVROLET DEALER PRIOR TO THAT DATE TO ARRANGE REPLACEMENT OF THE EXTENSION.

IF YOU HAVE ALREADY PAID FOR SOME OR ALL OF THE REPAIR COST TO HAVE YOUR FRONT FASCIA EXTENSION REPLACED YOU SHOULD WRITE TO CHEVROLET MOTOR DIVISION, PO BOX 7047, TROY, MI 48007-7047 TO SEEK REIMBURSEMENT. PLEASE PROVIDE YOUR ORIGINAL PAID RECEIPT AND INVOICES VERIFYING THE REPAIR, THE AMOUNT CHARGED, PROOF OF PAYMENT OF THOSE CHARGES AND PROOF OF OWNERSHIP AT THE TIME OF THE REPAIR. PLEASE DO NOT SEEK REIMBURSEMENT IF YOU HAVE ALREADY BEEN REIMBURSED FROM ANY OTHER SOURCE.

PRESENTATION OF THE ENCLOSED CUSTOMER REPLY CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU NO LONGER OWN THIS VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTAGE PAID REPLY CARD AND RETURNING IT TO US. IF YOU HAVE A QUESTION REGARDING THIS OFFER, YOU SHOULD CONTACT CHEVROLET CUSTOMER ASSISTANCE CENTER AT 1-800-222-1020, OR FOR THE HEARING/SPEECH IMPAIRED USE 1-800-833-2439.

WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR CONTINUED SATISFACTION WITH OUR PRODUCTS.

CHEVROLET MOTOR DIVISION GENERAL MOTORS CORPORATION

COPYRIGHT 1997 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED. ********************************************************************** GM OF CANADA VERSION ********************************************************************** PRODUCT CAMPAIGNS 97055 MAY 1998

PRODUCT RECALL CAMPAIGN

CUSTOMER SATISFACTION CAMPAIGN

SUBJECT: CAMPAIGN 97055 FRONT FASCIA LOWER EXTENSION RIB FRACTURE

MODELS: 1996-97 CHEVROLET RS CAMARO

DEFECT INVOLVED

GENERAL MOTORS OF CANADA LIMITED HAS DECIDED THAT CERTAIN 1996-97 CHEVROLET RS CAMARO MODEL VEHICLES MAY EXHIBIT A CONDITION IN WHICH THE FRONT FASCIA LOWER EXTENSION VERTICAL RIBS FRACTURE WHEN CONTACT IS MADE WITH A PARKING BLOCK OR WHEN ENTERING AND EXITING A STEEP DRIVEWAY. FRACTURE OF THESE RIBS CAUSES THE LOWER PORTION OF THE EXTENSION TO SAG.

TO PREVENT THIS CONDITION FROM OCCURRING, UNTIL FEBRUARY 28, 1999, DEALERS ARE TO INSPECT FOR THE NEW DESIGN FRONT FASCIA LOWER EXTENSION AND REPLACE THOSE FOUND TO BE THE OLD DESIGN.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1996-97 CHEVROLET RS CAMARO MODEL VEHICLES BUILT WITHIN THE FOLLOWING VIN BREAKPOINTS:

YEAR DIVISION MODEL PLANT CODE FROM THROUGH 1996 CHEVROLET CAMARO RS STE-THERESE "2" T2104138 T2166873 1997 CHEVROLET CAMARO RS STE-THERESE "2" V2100008 V2110499

NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.

THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM THE INTER-PROVINCIAL RECORD. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF PROVINCIAL LAWS. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.

PARTS INFORMATION

PARTS REQUIRED TO COMPLETE THIS CAMPAIGN ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS.

PART NUMBER DESCRIPTION QUANTITY/VEHICLE

10184895 RIVET - (PACKAGE QUANTITY OF 10) 8 RIVETS REQ'D. PER VEHICLE ORDER 1 PKG. PER VEHICLE

12453326 EXTENSION ASSEMBLY TEAL (RPO 37U) 1 IF REQUIRED 12453327 EXTENSION ASSEMBLY POLO (RPO 48U) 1 IF REQUIRED 12453329 EXTENSION ASSEMBLY RED (RPO 81U) 1 IF REQUIRED 12453330 EXTENSION ASSEMBLY BLACK (RPO 41U) 1 IF REQUIRED 12453331 EXTENSION ASSEMBLY SILVER (RPO 13U) 1 IF REQUIRED 12453332 EXTENSION ASSEMBLY WHITE (RPO 31U) 1 IF REQUIRED

APPROXIMATELY 10% OF VEHICLES WILL REQUIRE INSPECTION ONLY. PLEASE ORDER PARTS BASED ON CONFIRMED CUSTOMER APPOINTMENTS ONLY.

CUSTOMER NOTIFICATION

ALL CUSTOMERS OF RECORD AT THE TIME OF CAMPAIGN RELEASE ARE SHOWN ON THE ATTACHED COMPUTER LISTING AND HAVE BEEN NOTIFIED BY FIRST CLASS MAIL FROM GENERAL MOTORS (SEE COPY OF CUSTOMER LETTER INCLUDED WITH THIS BULLETIN).

DEALER CAMPAIGN RESPONSIBILITY

ALL UNSOLD NEW VEHICLES IN DEALER'S POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP. THIS CAMPAIGN WILL ONLY BE IN EFFECT UNTIL FEBRUARY 28, 1999.

IN SUMMARY, UNTIL FEBRUARY 28, 1999, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, YOU MUST TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.

SERVICE PROCEDURE

1. WITH THE AID OF A FLASHLIGHT, DETERMINE WHICH TYPE OF FASCIA EXTENSION IS INSTALLED:

IF AN ORIGINAL DESIGN FASCIA EXTENSION IS INSTALLED (FIGURE 1, PAGE 4), THE FASCIA EXTENSION WILL NEED TO BE REPLACED. PROCEED TO STEP #2.

-OR-

IF A NEW DESIGN FASCIA EXTENSION HAS BEEN PREVIOUSLY INSTALLED (FIGURE 2, PAGE 4), THE FASCIA EXTENSION WILL NOT NEED TO BE REPLACED. PROCEED TO STEP #8.

2. RAISE AND SUITABLY SUPPORT VEHICLE. TURN FRONT WHEELS TO ACCESS RIVETS AT WHEEL WELL FLANGE.

3. DRILL OUT (8) PLASTIC RIVETS ATTACHING EXTENSION TO FASCIA (RIVETS WILL NOT BE REUSED) USING A 7/32 INCH DRILL BIT.

4. REMOVE ORIGINAL DESIGN FASCIA EXTENSION FROM FASCIA RETAINERS.

5. INSTALL NEW DESIGN FASCIA EXTENSION INTO FASCIA RETAINERS.

6. SECURE NEW DESIGN FASCIA EXTENSION TO FASCIA UTILIZING (8) NEW RIVETS.

7. STRAIGHTEN FRONT WHEELS AND LOWER VEHICLE.

8. INSTALL CAMPAIGN IDENTIFICATION LABEL.

FIGURE 1 FIGURE 2

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL." EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.

INSERT CAMPAIGN NUMBER

INSERT DEALER CODE

EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM DGN BY CALLING 1-800-668-5539 (MONDAY-FRIDAY, 8:00 A.M. TO 5:00 P.M. EST). ASK FOR ITEM NUMBER GMP 91 WHEN ORDERING.

APPLY THE "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.

CLAIM INFORMATION

SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW: PART FAILED PARTS LABOR LABOR NET REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP * HOURS ITEM

INSPECT FASCIA EXTENSION NEW DESIGN ALREADY INSTALLED - NO REPAIR REQUIRED -- -- -- MA-96 V0094 0.2 ***

INSPECT FASCIA EXTENSION ORIGINAL DESIGN INSTALLED INSTALL NEW DESIGN FASCIA EXTENSION 1 12453326 ** MA-96 V0095 0.3

* FOR CAMPAIGN ADMINISTRATIVE ALLOWANCE, ADD 0.1 HOURS TO THE "LABOUR HOURS".

** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR PARTS REQUIRED TO COMPLETE THE REPAIR.

*** CUSTOMERS WITH REIMBURSEMENT CLAIMS ARE STILL REQUIRED TO HAVE THE INSPECTION PROCEDURE PERFORMED AS OUTLINED IN THE SERVICE PROCEDURE ON PAGE 3. IF A CUSTOMER HAS HAD THE FRONT FASCIA LOWER EXTENSION REPLACED PREVIOUSLY, CONSIDERATION FOR A REIMBURSEMENT WILL BE ALLOWED ONLY IF GENUINE GM PARTS WERE USED IN THE REPAIR. IF THE WORK WAS DONE BY SOMEONE OTHER THAN A GM DEALERSHIP, THE AMOUNT OF REIMBURSEMENT MAY BE LIMITED TO THE AMOUNT THE REPAIR WOULD HAVE COST GM TO HAVE IT COMPLETED BY A GM DEALERSHIP. CUSTOMERS MUST SUBMIT THE ORIGINAL PAID RECEIPTS OR INVOICES THAT REASONABLY CONFIRMS THE AMOUNT OF UNREIMBURSED REPAIR EXPENSES, THE DESCRIPTION AND DATE OF REPAIR, AND THE PERSON OR ENTITY PERFORMING THE REPAIR. FOR REIMBURSEMENT ADMINISTRATIVE ALLOWANCE, ADD 0.2 HOURS TO THE "LABOUR HOURS." THE AMOUNT IDENTIFIED IN THE "NET ITEM" COLUMN SHOULD REPRESENT THE SUM TOTAL OF THE UNREIMBURSED REPAIR EXPENSES NEEDED TO REPLACE AND REPAINT THE FRONT FASCIA LOWER EXTENSION. CUSTOMER CLAIMS FOR REIMBURSEMENT ARE TO BE SUBMITTED TO AN AUTHORIZED GENERAL MOTORS DEALER BY FEBRUARY 28, 1999.

REFER TO THE GENERAL MOTORS CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION