WARRANTY INFORMATION - LABOR TIME SUBMISSION FORMAT
REVISION: 09/01/95
THIS BULLETIN IS BEING REVISED TO ADD GMC TRUCK AND CHEVROLET MEDIUM DUTY TRUCK INFORMATION. PLEASE DISCARD BULLETIN 58-05-01 (SECTION - WARRANTY ADMINISTRATION). **********************************************************************
REVISION: 09/16/95
THIS BULLETIN IS BEING REVISED TO INFORM "GM OF CANADA" AND "NAES" DEALERS THAT THEY ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN. **********************************************************************
SUBJECT: WARRANTY ADMINISTRATION-LABOR TIME SUBMISSION FORMAT CHANGE
MODELS: ALL BUICK, CADILLAC, OLDSMOBILE, PONTIAC MODELS ALL GMC TRUCK MODELS ALL CHEVROLET MEDIUM DUTY MODELS
ATTENTION:
SERVICE MANAGER AND CLAIMS ADMINISTRATOR
"GM OF CANADA" AND "NAES" DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.
SINCE THE IMPLEMENTATION OF THE NEW WARRANTY INFORMATION NETWORK SYSTEM, THE INVOLVED DIVISIONS AND DEALERS/RETAILERS HAVE WORKED TO PROVIDE CONTINUOUS INPUT FOR IMPROVEMENT TO THE NEW SYSTEM.
MEETINGS HAVE BEEN HELD WITH THE DEALER/RETAILER ADVISORY BOARD AND NUMEROUS SERVICE GROUPS AND WARRANTY ADMINISTRATORS FOR SUGGESTIONS ON WHAT COULD BE MODIFIED TO MAKE A CLAIM SUBMISSION EASIER.
AS A RESULT OF DEALER/RETAILER INPUT, EFFECTIVE WITH CLAIMS SUBMITTED AFTER CREDIT CYCLE 506, THE FORMAT FOR LABOR TIME SUBMISSION WILL BE MODIFIED.
OLDSMOBILE DCS SUBMISSION AFTER 2/03/95 PONTIAC DCS SUBMISSION AFTER 2/06/95 BUICK DCS SUBMISSION AFTER 2/07/95 CADILLAC DCS SUBMISSION AFTER 2/08/95 GMC TRUCK DCS SUBMISSION AFTER 8/25/95
THIS NEW FORMAT WILL FOLLOW THESE SIMPLE GUIDELINES:
O REGULAR LABOR HOURS AREA: IF PUBLISHED TIMES DIRECTLY ASSOCIATED TO THE LABOR OPERATION YOU ARE SUBMITTING IS BASED ON A PUBLISHED SOURCE, (I.E., BULLETINS, LABOR TIME GUIDE, CAMPAIGN, SPECIAL POLICY, DIVISIONAL LETTERS, ETC.) IT SHOULD BE SUBMITTED AS REGULAR HOURS.
O OTHER LABOR HOURS AREA: ALL OTHER TIMES (I.E., CLOCK PUNCHED STRAIGHT TIME FOR NON-PUBLISHED DIAGNOSIS, CALCULATED VARIABLE STRIP TIME, ETC.)
IT IS IMPORTANT TO NOTE THAT PAINT MIX TIME AND ADMINISTRATIVE ALLOWANCES WILL NOW BE SUBMITTED AS REGULAR HOURS. ALSO NOTE THAT ANY AMOUNT OF OTHER LABOR HOURS WILL REQUIRE EITHER WHOLESALE OR RETAIL AUTHORIZATION BASED ON DIVISIONAL AUTHORIZATION PRACTICES.
ALL PREVIOUS INFORMATION REGARDING REGULAR AND OTHER LABOR HOURS SHOULD BE DISREGARDED. THE NEXT PRINTING OF THE CLAIMS PROCESSING MANUAL AND LABOR TIME GUIDES WILL REFLECT THESE CHANGES. A RECAP OF TYPICAL SITUATIONS FOLLOWS FOR YOUR REFERENCE.
THE LISTINGS BELOW ARE NOT INTENDED TO BE A COMPLETE LIST OF EVERY POSSIBLE SITUATION, BUT A SUMMARY OF TYPICAL SITUATIONS ENCOUNTERED DAILY IN NORMAL DEALERSHIP OPERATIONS.
REGULAR HOURS AREA OTHER LABOR HOURS AREA
O PUBLISHED BASE REPAIR TIME O DIAGNOSIS TIME NOT PUBLISHED
O PUBLISHED ADD TIME FOR CONTENT, O LABOR TIMES TO COMPLETE A/C, POWER STEERING, ETC. ELECTRICAL CONNECTOR/WIRE REPAIRS IN EXCESS OF O PUBLISHED ADD TIMES FOR OVER PUBLISHED "ST" .5 HR. LIMIT. 30,000 MILES (I.E. R & R DOOR PANEL TO ACCESS WIRE)
O PUBLISHED LABOR TIME INDICATED O LABOR TIMES TO ADDRESS ANY BY "ST" (WIRING CONNECTOR REPAIR, ADDITIONAL DAMAGE CAUSED BY CUSTOMER COMPLAINT NOT DUPLICATED, THE PRIMARY FAILED COMPONENT. ETC.) (I.E. FAN BLADE FAILS AND DAMAGES RADIATOR) TOTAL NOT TO EXCEED ESTABLISHED LABOR TIME IF APPLICABLE.
O PUBLISHED VARIABLE ADD TIME FOR O VARIABLE STRIP TIME FOR DIAGNOSIS AND ELECTRICAL DIAG. INVOLVED PANEL REFINISHING, NOT TO EXCEED "CALCULATED" LIMIT
O PUBLISHED ADMINISTRATIVE ALLOWANCES
O PUBLISHED PAINT MIX TIME
O PUBLISHED LEAK ANALYZE TIME
O PUBLISHED REFINISH TIME FOR PANEL REPLACEMENTS, "S" OPERATIONS
O PUBLISHED ADD TIME TO RECOVER/RECHARGE A/C SYSTEM.
CONTACT YOUR DIVISIONAL SERVICE REPRESENTATIVE IF YOU HAVE ANY QUESTIONS REGARDING THE ABOVE CHANGES.
FIGURES: 0 ATTACHMENTS: 0
GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.
COPYRIGHT 1995 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.
