INFORMATION ON THE HIGH MILEAGE PROGRAM. Chevrolet Caprice 1992

THIS BULLETIN IS BEING REVISED TO INFORM "GM OF CANADA" AND "NAES" DEALERS THAT THEY ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN

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"GM OF CANADA" AND "NAES" DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

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********************************************************************* REVISION 01/04/93

THIS BULLETIN HAS BEEN REVISED TO ADD THE 1994 F-CAR TO THE PROGRAM. ALL VEHICLES PRIOR TO THE 1989 MODEL YEAR HAVE BEEN DISCONTINUED. DISCARD PREVIOUS DIVISIONAL BULLETIN NUMBER: CHEVROLET: 92-243-0A ********************************************************************** REVISION 06/25/92

THIS BULLETIN HAS BEEN REVISED TO CHANGE "AWAY-FROM-HOME" VEHICLE SERVICING PROCEDURES, TO ADD THE 1992 "B" CAR TO THE PROGRAM, AND TO REMOVE THE 1985-86 "A" CAR, 1987 "F" CAR, AND 1988 "L" CAR (EXCEPT 2.0L ENGINES - RPO LL8) FROM THE PROGRAM. **********************************************************************

SUBJECT: INFORMATION ON THE HIGH MILEAGE PROGRAM

MODELS: 1989 PONTIAC GRAND PRIX 1990 CHEVROLET LUMINA 1990 PONTIAC GRAND PRIX 1992 CHEVROLET CAPRICE 1994 CHEVROLET CAMARO 1994 PONTIAC FIREBIRD

THE HIGH MILEAGE PROGRAM PROVIDES APPROXIMATELY 600 CUSTOMER VEHICLES FREE MAINTENANCE AND REPAIRS, SUBJECT TO CERTAIN CONTRACT RESTRICTIONS, FOR SIX YEARS/100,000 MILES. THESE VEHICLES ARE ASSIGNED TO DESIGNATED DEALERSHIPS LOCATED IN ARIZONA, COLORADO, FLORIDA, AND MICHIGAN. THE INFORMATION SUPPLIED BY THESE VEHICLES IS USED BY DESIGN ENGINEERS TO IMPROVE PRODUCT RELIABILITY.

ONLY DESIGNATED DEALERSHIPS SHOULD SERVICE HIGH MILEAGE PROGRAM VEHICLES ON A REGULAR BASIS. HOWEVER, IF A CUSTOMER IS VACATIONING OR TRAVELING IT MAY BE NECESSARY FOR A NON-PARTICIPATING DEALERSHIP TO PERFORM REPAIRS OR MAINTENANCE. IN THESE CASES, THE FOLLOWING STEPS SHOULD BE FOLLOWED:

1. VERIFY VEHICLE IS ENROLLED IN PROGRAM. THE CUSTOMER SHOULD SHOW THEIR IDENTIFICATION CARD OR PROGRAM CONTRACT. A SAMPLE OF THE CARD FOLLOWS:

|---------------------------------------------------| | CHEVROLET-PONTIAC-CANADA GROUP | | GROUP | | HIGH MILEAGE PROGRAM | | | | JOHN Q. PARTICIPANT | | | | VIN EXPIRATION DATE | | XXXXXXXXXXXXXXXXX XXXXX | |___________________________________________________|

2. CONTACT THE FIELD ENGINEER IN THE CUSTOMER'S HOME STATE TO RECEIVE CLAIM HANDLING INSTRUCTIONS. IF THE CUSTOMER'S ASSIGNED FIELD ENGINEER IS UNAVAILABLE, CALL ONE OF THE OTHER OFFICES. FIELD ENGINEERS CAN BE CONTACTED AT THESE NUMBERS:

ARIZONA (602) 895-7965

COLORADO (303) 470-0039

FLORIDA (407) 383-4921

MICHIGAN (616) 664-5815

MAINTENANCE OPERATIONS REQUIRE SPECIAL LABOR OPERATION NUMBERS AND FAILURE CODES SUPPLIED BY THESE ENGINEERS. DEALERS ARE ASKED TO FORWARD REPAIR ORDERS AND REPLACED PARTS AVAILABLE (IF REQUIRED) TO THE ASSIGNED FIELD ENGINEER.

3. IF NONE OF THE FOUR FIELD ENGINEERS ARE AVAILABLE, CONTACT THE DEALER ASSISTANCE CENTER (DAC) FOR FURTHER INSTRUCTIONS. THEY CAN PROVIDE YOU THE NUMBER OF THE HIGH MILEAGE PROGRAM MANAGER.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.