CAMPAIGN:INCORRECT BATTERY -INSTALL NEW BATTERY
Subject: PRODUCT CAMPAIGN 93Cl2 - INCORRECT BATTERY
Model and Year: 1993 CHEVROLET CAPRICE POLICE CAR, TAXI, AND UTILITY STATION WAGON
To: All Chevrolet Dealers
General Motors has determined that certain 1993 Chevrolet Caprice Police Car (SEO 9C1) Taxi (SEO 9C6) and Utility Station Wagon (SEO lA2) model vehicles were assembled with batteries which do not meet the specifications advertised in vehicle literature and bid package information. Vehicle literature and bid package information identified a 730 CCA (Cold Cranking Amp) battery, however the involved vehicles were assembled with 690 CCA batteries.
To correct this condition, dealers are to install a new AC Delco battery with 770 CCA (730 CCA batteries are no longer available), or provide a refund of $25 in place of receiving the 770 CCA battery (vehicle owner's option).
VEHICLES INVOLVED
Involved are certain 1993 Chevrolet Caprice Police Car, Taxi and Utility Station Wagon model vehicles within the following VIN breakpoints:
PLANT YEAR MODEL PLANT CODE FROM THROUGH ---- ----- ----- ----- ---- ------- 1993 B-Car Arlington "R" PR100002 PR113046
1993 B-Car Willow Run "W" PW100002 PW115177
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of owner letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owners letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
PARTS INFORMATION
Batteries required to complete this campaign are to be obtained from your local AC Delco battery supplier. Quantity/ Part Number Description Vehicle ----------- ----------- --------- 78A72 (AC Delco P/N) 770 CCA Battery 1
NOTICE
Batteries Removed From Involved Vehicles Cannot Be Returned To AC Delco Or GMSPO For Warranty Or Parts Credit. However, Destroyed Batteries Can Be Returned To Your Local AC Delco Battery Supplier For Core Credit. See Service Procedure Section Of Bulletin For Proper Disposal Of Removed Batteries.
SERVICE PROCEDURE
FOR ALL INVOLVED VEHICLES
Have owner sign and date the "Option Selection Form" (included with the owner notification letter) indicating which option the owner is choosing (refund or battery replacement) . Proceed with the service procedure which follows if the owner chooses to have the battery replaced. If the owner instead chooses to receive the refund, install a Campaign Identification Label and proceed to the "Claim Information" section of bulletin.
NOTICE: WHEN HANDLING A BATTERY, THE FOLLOWING SAFETY PRECAUTIONS SHOULD BE FOLLOWED:
- Hydrogen gas is produced by the battery. A flame or spark near the battery may cause the gas to ignite.
- Battery (electrolyte) fluid is highly acidic. Avoid spilling on clothing or other fabric. Any spilled electrolyte fluid should be flushed from affected areas with large quantities of water and cleaned immediately.
- The battery should remain in horizontal position to insure electrolyte fluid remains over plates. Failure to keep plates covered with electrolyte fluid could cause sparking.
1. Remove 690 CCA battery and install 770 CCA battery following "Battery Assembly Replacement Procedure" on page 6DI-8 in the 1993 Chevrolet Caprice Service Manual.
2. Destroy 690 CCA battery using the following procedure:
a. Place battery on a flat surface.
b. Place 13/16" deep well socket over battery cable connector.
c. Insert a 4" long bolt (as assembled in illustration below) into socket and screw into terminal until it bottoms; then back off one turn.
(see figure 1)
d. Turn locknut until terminal connector nut is pulled out of battery.
NOTICE: While turning locknut, bolt head must be held with a wrench and 13/16" deep socket must not rotate.
3. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner. Additional "Campaign Identification Labels" can be obtained from Dealer Assistance Center (DAC), 1-800-CHEV-454.
Apply "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
* FAILED PARTS CC-FC LABOR LAB OTH NET REPAIR PERFORMED PC PART NO. ALLOW OP HRS HRS AMT ---------------- -- -------- ----- ----- ----- --- --- ---
Install New - - - SK-00 V7990 0.3 0.1 ** Battery
Refund Cost - - - *** Differential In SK-00 V7991 -.- 0.2 $25.OC Battery Types
NOTICE:
For either labor operation, the signed "Option Selection Form" must be attached to the dealer scrapping copy of the repair order.
* Campaign Administrative Allowance: 0.1 hours for repair administration; 0.2 hours for refund administration.
** The amount identified in the "Net Amount" column for V7990 should represent the sum of the current AC Delco Dealer Net price plus 30% for the new 770 CCA battery.
*** The $25.00 identified in the "Net Amount" column for V7991 represents the refund provided to an owner in place of having a new battery installed. Be certain to retain a copy of the check issued to the vehicle owner with the scrapping copy of repair order. Cash payment should not be issued.
Dealers will automatically receive the correct labor and net amount based on the labor operation performed.
Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim Submission.
Dear Chevrolet Caprice Owner: April 28, 1993
This notice is sent to inform you that Chevrolet Motor Division is conducting a recall campaign that includes your vehicle.
REASON FOR THIS RECALL
General Motors has determined that certain 1993 Chevrolet Caprice Police Car, Taxi and Utility Station Wagon model vehicles were assembled with batteries which do not meet the specifications advertised in vehicle literature and bid package information. Vehicle literature and bid package information identified a 730 CCA (Cold Cranking Amp) battery, however the involved vehicles were assembled with 690 CCA batteries.
WHAT WE WILL DO
To correct this condition, Chevrolet Motor Division is offering you the choice of the following:
A. Have a new battery with 770 CCA (730 CCA batteries are no longer available) installed at no charge to you.
OR
B. Receive a refund of $25.00 in place of receiving a new battery.
WHAT YOU SHOULD DO
Please contact your Chevrolet dealer as soon as possible to arrange a service date or arrange to receive the refund. Also, complete and sign the Option Selection Form included with this letter and present it to your dealer as notification of your choice. Instructions for making this correction have been sent to your dealer. If you wish to receive the new battery, please ask your dealer how much time will be needed to schedule and process your vehicle.
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Chevrolet Motor Division GENERAL MOTORS CORPORATION
Enclosure
OPTION SELECTION FORM
As the owner of a 1993 Chevrolet Caprice involved in campaign 93Cl2, I select:
Option A - New Battery Installation
OR
Option B - $25.00 Refund
Vehicle Identification Number
-------------------------- ------------------- Owner Signature Date
NOTICE TO DEALER: RETAIN THIS DOCUMENT WITH SCRAPPING COPY OF REPAIR ORDER.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
