Customer Satisfaction - Cruise Control Cancellation Button (Export Only)

The Cruise Control cancellation button will not disengage the cruise control when depressed due to a miscommunication between the cruise control cancel button and the ECM.

Dealers are to reprogram the ECM.

Involved are certain 2008 Chevrolet Captiva.

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using GMVIS. Not all vehicles within the above breakpoints may be involved.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.

Do not attempt to order the calibration number from GMSPO. The calibration numbers required for this service procedure are programmed into control modules via a Techline Tech 2® scan tool and TIS 2 WEB website with the following calibration updates:

Refer to the reprogramming procedures based on GM Daewoo Scan Tool as shown below.

Notice: This reprogramming procedure was originally designed to use GMDAT Scan Tool. Therefore, the working procedure described below, when applied to Captiva, should be revised to ensure the procedure is compatible with Tech II reprogramming tool.

1. Upgrade the Scan tool (Scan-100) program with TIS DVD February version.
2. Reprogram the ECM.

Notice: The updated software for Tech-II has been provided by GM Europe. The updated software will be included I NAO TIS CD 2008-01 Same improved software is available in TIS2WEB.

* Calibration file for Tech-II will be provided to the dealers by GME SPO.

* Scan-100 users can use the program update files attached instead of TIS DVD February.

Submit a Product Claim with the information indicated below:

Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear Captiva Customer:

This is a notice to inform you of a customer satisfaction program that Chevrolet has decided to address a potential problem with the cruise control system in your Captiva. Cruise control system is device maintaining a speed of about 40 km/h or more without applying the accelerating pedal.

Chevrolet has received customer complaints that the cruise control was not disengaged by the cancel button located on the steering wheel. In response, Chevrolet engineers found that the cancelling signal did not transfer to the ECM (Engine Control Module) due to software error in certain 2008 Captiva vehicles.

Thus, you are kindly requested to visit your local Chevrolet Dealer or Authorized Service Center (ASC) to have the vehicle repaired properly and immediately, if your car is within the following range:

- Captiva (VIN* KL1CD26FJ8B153745 ~ KL1CC23F18B169872)

* VIN=Vehicle Identification Number

ECM in your car will be reprogrammed with no cost to you. This service should take about thirty minutes, so to minimize waiting time, you are recommended to make an appointment in advance.

If you have any question, please feel free to contact Chevrolet Customer Assistance Center at ------------------------------------------.

We apologize for the inconvenience.

Chevrolet Customer Relations Department

Enclosure