CAMPAIGN:WINDSHIELD RETENTION REMOVE & REINSTALL WINDSHIELD

PRODUCT SAFETY CAMPAIGN 88-C-13 WINDSHIELD RETENTION

MODELS AFFECTED 1988 J BODY

TO: ALL AFFECTED DEALERS

THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, AS AMENDED, PROVIDES THAT EACH VEHICLE WHICH IS SUBJECT TO A RECALL CAMPAIGN OF THIS TYPE, MUST BE ADEQUATELY REPAIRED WITHIN A REASONABLE TIME AFTER THE OWNER HAS TENDERED IT FOR REPAIR. A FAILURE TO ADEQUATELY REPAIR WITHIN SIXTY DAYS AFTER TENDER OF A VEHICLE IS PRIMA FACIE EVIDENCE OF FAILURE TO REPAIR WITHIN A REASONABLE TIME.

IF THE CONDITION IS NOT ADEQUATELY REPAIRED WITHIN A REASONABLE TIME, THE OWNER MAY BE ENTITLED TO AN IDENTICAL OR REASONABLY EQUIVALENT VEHICLE AT NO CHARGE OR TO A REFUND OF THE PURCHASE PRICE LESS A REASONABLE ALLOWANCE FOR DEPRECI- ATION.

TO AVOID HAVING TO PROVIDE THESE BURDENSOME SOLUTIONS, EVERY EFFORT MUST BE MADE TO PROMPTLY SCHEDULE AN APPOINTMENT WITH EACH OWNER AND TO REPAIR THEIR VEHICLE AS SOON AS POSSIBLE.

DEFECT INVOLVED

GENERAL MOTORS HAS DETERMINED THAT CERTAIN 1988 J BODY VEHICLES MAY FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) 212, "WINDSHIELD MOUNTING."

THESE VEHICLES MAY EXHIBIT POOR BOND ADHESION BETWEEN THE WINDSHIELD GLASS AND MOUNTING, WHICH COULD ALLOW THE WINDSHIELD TO SEPARATE FROM THE VEHICLE DURING A COLLISION. SHOULD WINDSHIELD SEPARATION OCCUR DURING A COLLISION, AN UNBELTED OCCUPANT COULD BE EJECTED FROM THE VEHICLE AND PERSONAL INJURY COULD OCCUR.

TO CORRECT THIS CONDITION, DEALERS ARE TO REMOVE AND REINSTALL THE WINDSHIELD ON ALL INVOLVED VEHICLES ACCORDING TO THE SERVICE PROCEDURE DESCRIBED IN THIS BULLETIN.

VEHICLES INVOLVED

VEHICLE IDENTIFICATION NUMBERS OF THE INVOLVED VEHICLES ARE LISTED BELOW:

DIVISION BUL. NUM. VIN DEALER CODE

PONTIAC 88C13 1G2JU11M6J7572963 07-652 " " 1G2JD11KXJ7572964 09-766 " " 1G2JB51K5J7572965 06-489 " " 1G2JD11K7J7572968 01-097 " " 1G2JB51K9J7572970 03-002 " " 1G2JB51K2J7572972 21-365 " " 1G2JU11K2J7572974 06-357 " " 1G2JB51K8J7572975 10-300 " " 1G2JU11M8J7572978 06-750 " " 1G2JD11K1J7572979 09-665 " " 1G2JD51K8J7572985 10-531 " " 1G2JU11M7J7572986 06-678 " " 1G2JD11K2J7572988 09-653 " " 1G2JD11K3J7572997 06-672 " " 1G2JB51K0J7572999 10-024 " " 1G2JD11K8J7573000 03-248 " " 1G2JU11M8J7573001 10-383 " " 1G2JD51K4J7573003 06-676

CHEVROLET 88C18 1G1JC1119J7204578 15-546 " " 1G1JF11W4J7204586 44-521 " " 1G1JC5110J7204587 13-388 " " 1G1JC1111J7204588 48-681 " " 1G1JF31WDJ7204600 03-579 " " 1G1JE5116J7204605 09-215 " " 1G1JF31W3J7204607 26-345 (52-948) " " 1G1JC5116J7204609 14-096 " " 1G1JE1119J7204610 08-343 " " 1G1JF11WXJ7204611 44-290 " " 1G1JE5118J7204623 44-266 " " 1G1JC1111J7204624 48-256 " " 1G1JCB115J7204635 44-328 " " 1G1JC1111J7204638 16-551 " " 1G1JC5110J7204640 32-589

THIS BULLETIN IS NOTICE TO YOU THAT THE NEW MOTOR VEHICLES INCLUDED IN THIS CAMPAIGN MAY NOT COMPLY WITH THE STANDARD IDENTIFIED ABOVE. UNDER SECTION 108 OF THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, IT IS ILLEGAL FOR A DEALER TO SELL A NEW MOTOR VEHICLE WHICH THE DEALER KNOWS DOES NOT COMPLY WITH AN APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARD. AS A CONSEQUENCE, IF YOU SELL ANY OF THESE MOTOR VEHICLES WITHOUT FIRST PERFORMING THE CAMPAIGN CORRECTION, YOUR DEALERSHIP MAY BE SUBJECT TO A CIVIL PENALTY UP TO $1,000 FOR EACH SUCH SALE.

OWNER NOTIFICATION

OWNERS WILL NOT BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY THEIR CORRESPONDING DIVISION BECAUSE DEALERS WERE INSTRUCTED BY THEIR MANAGER-ZONE SERVICE THAT THE INVOLVED VEHICLES WERE TO BE HELD AND NOT SOLD.

DEALER CAMPAIGN RESPONSIBILITY

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO OWNERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP FROM THIS TIME FORWARD.

WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN IS TAKEN INTO YOUR NEW OR USED VEHICLE INVENTORY, OR IT IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, YOU SHOULD TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE RESELLING OR RELEASING THE VEHICLE.

OWNERS OF VEHICLES RECENTLY SOLD FROM YOUR NEW VEHICLE INVENTORY ARE TO BE CONTACTED BY THE DEALER, AND ARRANGEMENTS MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO INSTRUCTIONS CONTAINED IN THIS BULLETIN.

PARTS INFORMATION

PARTS REQUIRED TO COMPLETE THIS CAMPAIGN ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATION (GMSPO). TO ENSURE THAT THESE PARTS ARE OBTAINED AS SOON AS POSSIBLE, THEY SHOULD BE ORDERED ON A C.I.O. ORDER WITH NO SPECIAL INSTRUCTION CODE, BUT ON ADVISE CODE (2).

QUANTITY DESCRIPTION PART NUMBER PER VEHICLE

URETHANE KIT 9636067 1

WINDSHIELD REVEAL MOLDING 22540263 1

SERVICE PROCEDURE

WINDSHIELD REMOVAL AND REINSTALLATION CAN BE ACCOMPLISHED BY FOLLOWING THE PROCEDURE LISTED IN THE 1988 SUNBIRD SERVICE MANUAL, BODY SERVICE SECTION 2E. THE "EXTENDED METHOD" MUST BE FOLLOWED AS COMPLETE REPLACEMENT OF THE URETHANE ADHESIVE IS NECESSARY.

NOTICE: THE POLY-URETHANE SYSTEM IN KIT PART NUMBER 9636067 IS THE ONLY SYSTEM RECOMMENDED FOR THIS PARTICULAR REPAIR.

ALSO, REPLACE THE WINDSHIELD REVEAL MOLDING, P/N 22540263.

INSTALL CAMPAIGN IDENTIFICATION LABEL.

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE MODIFIED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL." EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER, THE FIVE DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE, AND THE DATE THE VEHICLE WAS CAMPAIGNED. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR BALLPOINT PEN. INSTALL THE LABEL ONLY ON A CLEAN, DRY SURFACE OF THE RADIATOR BAFFLE WHERE IT IS READILY VISIBLE. (ADDITIONAL CAMPAIGN LABELS ARE AVAILABLE ON STATIONERY ORDER AS FORM 7901-709).

CLAIM INFORMATION

A SEPARATE REPAIR ORDER MUST BE USED FOR EACH VEHICLE. A COMPLETED WARRANTY CLAIM IS TO BE KEPT AS A PERMANENT RECORD OF COMPLETION.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:

OTHER * FAILURE LABOR LABOR LABOR OPERATION CODE OPERATION HOURS HOURS

REPLACE WINDSHIELD AND REVEAL MOLDING 96 V4810 1.7 0.1

* IN ADDITION DEALERSHIPS WILL RECEIVE 0.1 HOURS CREDIT FOR DEALER ADMINISTRATIVE SERVICES ASSOCIATED WITH THIS CAMPAIGN. THE 0.1 HOURS ALLOWANCE IS TO BE ENTERED IN THE "OTHER LABOR HOURS" FIELD WITH EACH CAMPAIGN REPAIR LISTED FOR CREDIT. THIS ENTRY WILL NOT REQUIRE AUTHORIZATION.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

PARTS REQUIRED ARE TO BE LISTED IN YOUR WARRANTY CLAIM IN THE NORMAL MANNER. PARTS WILL BE CREDITED AT DEALER NET PLUS 30% DEALER HANDLING ALLOWANCE.

DEALERS WILL BE CREDITED VIA WARRANTY DOCUMENT OR TERMINAL TRANSMISSION, WHICHEVER IS THEIR NORMAL METHOD OF SUBMISSION FOR PAYMENT. CLAIM MUST CONTAIN ALL INFORMATION REQUIRED AND SHOULD LIST THE LABOR OPERATION AS OUTLINED.

RECORDING COMPLETION

REPAIRS SUBMITTED FOR VEHICLES NOT INVOLVED IN THE CAMPAIGN WILL NOT BE PAID.

CAMPAIGN COMPLETION WILL BE RECORDED FROM "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." .

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.