CAMPAIGN: MUD FLAP KIT (DEALER INSTALLED) OMITTED
SUBJECT: Product Campaign 96-C-22 - Mud Flap Kit (Dealer Installed) Omitted ---------------------------------------
MODEL/YEAR: 1996 Chevrolet Cavaliers - LS Sedan - Standard Base Coupe and Sedan with VH4 ----------------------------------------------
To: All Chevrolet/Geo Dealers
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General Motors has decided that certain 1996 Chevrolet Cavalier model vehicles may have been shipped without mud flaps for installation by the dealer during Pre-Delivery Inspection (PDI) . These parts are shipped separately in the trunk of the car to avoid potential damage during shipping.
To correct this condition, dealers will install mud flap kits on involved vehicles.
VEHICLES INVOLVED
Involved are certain 1996 Chevrolet Cavalier models built within the following VIN breakpoints:
YEAR MODEL PLANT CODE FROM THROUGH ---- ----- ----- ---- ---- -------
1996 J-Car Lordstown "7" T7207794 T7218364
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identif- ication Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of owner letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers, possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owners letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
PARTS INFORMATION
Parts required to complete this campaign will be shipped directly to involved dealers by Helm, Inc.
Quantity/ Part Number Description Vehicle ---------- ----------- ------------
2263S417 Mud Flap Kit 1
If additional kits are required to service vehicles not included in your campaign list, please contact the Chevrolet Dealer Assistance Center at 1-800-CHEV-454.
SERVICE PROCEDURE
1. Install mud flap kit per instructions enclosed with kit.
2. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label", is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner. When installing the new Campaign Identification Label, be sure to install the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering. Apply "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim per the following guidelines:
A. If a warranty claim for purchase of mud flap parts from GMSPO and installation of the mud flaps has already been submitted, only the labor time to install the Campaign Identification Label (0.1 hrs.) may be included in the Product Campaign Claim.
B. If the additional 0.2 hrs. for installation of the mud flaps on the vehicle was inadvertently submitted with the PDI claim, but no costs for purchase of the mud flap parts from GMSPO was included, and the vehicle does not yet have mud flaps installed, the parts allowance ($11.83) and 0.1 hrs. labor (apply Campaign Identification Label) may be included in the Product Campaign Claim.
C. If no PDI or other warranty claim has been submitted for mud flap parts and/or labor, the parts allowance ($11.83) and the 0.2 hrs. labor for installation of the mud flaps and application of the campaign identification label may be included in the Product Campaign Claim.
* ** FAILED PARTS LABOR LABOR NET REPAIR PERFORMED PC PART NO. ALLOW CC-FC OP HOURS AMT ---------------- -- -------- ----- ----- ----- ----- ---
A. Apply Campaign Identification Label Only -(Claim for installation of mud flaps, including parts purchased from GMSPO previously submitted) -- -- -- MA-96 V9920 0.1 --
B. Allowance for mud flap kit (parts only) and apply Campaign Identification Label. -(Claim for 0.2 hrs. for labor to install mud flap kit already submitted with PDI. No parts allowance submitted with PDI claim.) -- -- -- MA-96 V9921 0.1 $11.83
C. Install mud flap kit and apply Campaign Identification Label - (No claims, PDI or other, previously submitted. No parts allowance submitted with PDI claim) -- -- -- MA-96 V9922 0.2 $11.83
* For Campaign Administrative Allowance, add 0. 1 hours to the "Labor Hours".
** Enter $11.83 in the Net Amount column only, and only for situations "B" and "C". This represents the 40% allowance for the sum total of all parts needed to install the mudflaps. These parts will be shipped directly to dealers from Helm, Inc., NOT GMSPO, and will NOT be charged to the dealer's open account.
Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.
March, 1996
Dear Cavalier Owner:
This notice is sent to inform you that Chevrolet Motor Division is conducting a recall campaign that includes your vehicle.
REASON FOR THIS RECALL
General Motors has decided that certain 1996 Chevrolet Cavalier model vehicles may have been shipped without mud flaps for installation by the dealer during Pre-Delivery Inspection (PDI). These parts are shipped separately in the trunk of the car to avoid potential damage during shipping.
WHAT WE WILL DO
To correct this condition, dealers will install mud flap kits on involved vehicles. This service will be performed for you at no charge.
WHAT YOU SHOULD DO
Please contact your Chevrolet dealer as soon as possible to arrange a service date and so the dealer may order the necessary parts for the repair. Instructions for performing this service have been sent to your dealer and parts are available. Please contact your dealer to arrange a service date as soon as possible. You may ask your dealer if you wish to know how much time will be needed to schedule and process your vehicle.
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Chevrolet Motor Division GENERAL MOTORS CORPORATION
Enclosure
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
