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Makes 🢒 Chevrolet 🢒 1996 🢒 Cavalier 🢒 Bulletins 🢒 CAMPAIGN: MUD FLAP KIT (DEALER INSTALLED) OMITTED

CAMPAIGN: MUD FLAP KIT (DEALER INSTALLED) OMITTED

Models: 1996 Chevrolet Cavalier - LS Sedan - Standard And Base Coupe And Sedan - With VH4

TO: ALL GENERAL MOTORS DEALERS

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General Motors of Canada Limited has decided that CERTAIN 1996 Chevrolet Cavalier model vehicles may have been shipped without mud flaps for installation by the dealer during Pre-Delivery Inspection (PDI). These parts are shipped separately in the trunk of the car to avoid potential damage during shipping. To correct this condition, dealers will install mud flap kits on involved vehicles.

VEHICLES INVOLVED:

Involved are certain 1996 Chevrolet Cavalier models built within the following VIN breakpoints:

Year Model Plant Plant Code From Through ---- ----- ----- ---------- ---- -------

1996 Chevrolet Cavalier Lordstown 7 T7207794 T7218364

NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.

All affected vehicles have been identified by the VIN listing provided to involved dealers with this bulletin. Any dealer not receiving a listing was not shipped any of the affected vehicles.

DEALER CAMPAIGN RESPONSIBILITY:

All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the Service Procedure of this Campaign Bulletin before owners take possession of these vehicles.

Dealers are to perform this campaign on all involved vehicles at no charge to owners, regardless of kilometres traveled, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

CAMPAIGN PROCEDURE:

Refer to Section 4 of the Service Policies and Procedures Manual for the detailed procedure on handling Product Campaigns. Dealers are requested to complete the campaign on all transfers as soon as possible.

OWNER NOTIFICATION:

All owners of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of owner letter included with this bulletin). The listings provided are for campaign activity only and should not be used for any other purpose.

PARTS INFORMATION:

Parts required to complete this campaign will be shipped directly to involved dealers by Helm, Inc. and will NOT be charged to the dealer's open account.

Part Number Description Quantity/Vehicle ----------- ----------- ----------------

NPN Mud Flap Kit 1

If additional kits are required to service vehicles not included in your campaign list, please contact Oshawa (Service Campaigns) by FAX, at 905-644-1563.

PARTS AND LABOUR CLAIM INFORMATION:

Submit a Product Campaign Claim per the following guidelines:

1A. If a warranty claim for purchase of mud flap parts from GMSPO and installation of the mud flaps has already been submitted, use Repair Code IA to be paid for only the labour time to install the Campaign Identification Label (0. 1 hrs.).

2A. If the additional 0.2 hrs. for installation of the mud flaps on the vehicle was inadvertently submitted with the P.D.I. claim, but no costs for purchase of the mud flap parts from GMSPO was included, and the vehicle does not yet have mud flaps installed, use Repair Code 2A to install the mud flaps and to be paid for the parts allowance ($16.53) and 0.1 hours labour (to install the Campaign Identification Label).

3A. If no P.D.I. or other warranty claim has been submitted for mud flap parts and/or labour, use Repair Code 3A to be paid for the parts allowance ($16.53) and the 0.2 hrs. labour for installation of the mud flaps and 0.1 hours labour to install the Campaign Identification Label.

Repair Code Description Time Allowance ----------- ----------- --------------

1A Apply Campaign Identification Label Only. 0.2 (Claim for installation of mud flaps, including parts purchased from GMSPO, previously submitted).

2A Install Mud Flap Kit - 0.2 Allowance for mud flap kit (parts only) and apply Campaign Identification Label. (Claim for 0.2 hrs. for labour to to install mud flap kid already submitted with P.D.I. No parts allowance submitted with P.D.I. claim.)

3A Install mud flap kit and apply Campaign 0.3 Identification Label. (No claims, P.D.I. or other, previously submitted no parts allowance submitted with P.D.I. only).

Time allowance includes 0.1 hour for dealer administrative detail associated with this campaign. Parts credit will be based on dealer net plus appropriate model year parts handling allowance.

SERVICE PROCEDURE:

1. Install mud flap kit per instructions enclosed with kit.

2. Install Campaign Identification Label.

INSTALLATION OF CAMPAIGN IDENTIFICATION LABEL

Clean surface of radiator upper mounting panel and apply a Campaign Identification Label. Make sure the correct campaign number is inserted on the label. This will indicate that the campaign has been completed.

April 1996

Dear General Motors Customer:

General Motors of Canada Limited has decided that CERTAIN 1996 Chevrolet Cavalier model vehicles may have been shipped without mud flaps for installation by the dealer during Pre-Delivery Inspection (PDI). These parts are shipped separately in the trunk of the car to avoid potential damage during shipping.

To correct this condition, your GM dealer will install a mud flap kit on your vehicle.

This service will be provided for you at no charge.

Please contact your GM dealer as soon as possible to arrange a service date.

If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

If your GM dealer has already installed a mud flap kit on your vehicle, please let us know by calling our Customer Communication Centre at 1-800-263-3777 (English) or 1-800-263-7854 (French). This will allow us to remove your vehicle from further campaign follow-up communications.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Customer Support Department General Motors of Canada Limited

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.