EXCHANGE PROCEDURE-ELECTRONIC INSTRUMENT CLUSTER

THE ELECTRONIC INSTRUMENT PANEL CLUSTER IN THE AB (OPTION U52) AND EB IS WARRANTED UNDER THE "NEW CAR LIMITED WARRANTY". IF A MALFUNCTIONING ELECTRONIC CLUSTER IS ENCOUNTERED, THE FOLLOWING PROCEDURE HAS BEEN ESTABLISHED FOR OBTAINING A REPLACEMENT UNIT FOR BOTH WARRANTY AND NON-WARRANTY. 1. CALL TOLL FREE (800) 421-8108 (MICHIGAN DEALERS (800) 421-0174) AND PLACE YOUR ORDER BY PART NUMBER. CALLS MAY BE PLACED 24 HOURS A DAY, SEVEN DAYS A WEEK. THE ORDER WILL BE SHIPPED TO THE DEALERSHIP PREPAID. SHIPMENT WILL BE BY U.P.S. UNLESS DEALERSHIP SPECIFIES DIFFERENTLY. (FEDERAL EXPRESS OVERNIGHT, APPROXIMATELY $50.00; 2 DAYS, APPROXIMATELY $21.00.) THE DEALER WILL BE INVOICED BY AMERICAN YAZAKI CORPORATION FOR THE CLUSTER, WHICH INCLUDES A CORE CHARGE. THE CHARGES WILL BE APPROXIMATELY $85.00 PLUS $100.00 CORE CHARGE FOR THE CUTLASS CIERA. THE TORONADO CHARGES WILL BE $95.00 PLUS $150.00 CORE CHARGE. ALL UNITS SHIPPED BY YAZAKI WILL BE IDENTIFIED AS REBUILT. 2. THE BLUE FORM ENCLOSED WITH THE NEW CLUSTER IS TO BE COMPLETED AND RETURNED ALONG WITH A COPY OF THE REPAIR ORDER AND THE MALFUNCTIONING ELECTRONIC CLUSTER TO: AMERICAN YAZAKI CORPORATION, 6700 HAGGERTY RD., CANTON, MI 48187 SPECIAL CARE SHOULD BE EXERCISED WHEN PACKAGING THE ELECTRONIC CLUSTER TO PREVENT DAMAGE IN TRANSIT. FAILURE TO RETURN THE CLUSTER IN THE SPECIAL REUSABLE CONTAINER MAY RESULT IN A $10.00 CONTAINER REPLACEMENT FEE. 3. AMERICAN YAZAKI WILL PROVIDE CORE CHARGE REIMBURSEMENT TO THE DEALER UPON RECEIPT OF THE MALFUNCTIONING ELECTRONIC CLUSTER. OLDSMOBILE WILL NOT REIMBURSE A DEALER FOR THE CORE CHARGE AMOUNT ON A WARRANTY CLAIM. 4. OLDSMOBILE WILL REIMBURSE DEALERS FOR THIS REPAIR DURING THE WARRANTY PERIOD UNDER THE NORMAL WARRANTY CLAIM SUBMISSION PROCESS. AN ADDITIONAL 0.2 HOUR ADMINISTRATIVE ALLOWANCE WILL BE PAID IF APPLIED FOR. WARRANTY INFORMATION CUTLASS CIERA: PART OP. QTY FAILED P/N AMOUNT T.C. NUMBER TIME SUBLET 1 22530786 PART COST AS APPLICABLE N4180 .5 SHIPPING (MPH/KM) LESS CHARGE 22530900 CORE CHARE PLUS (KM/MPH) 30%

TORONADO:

1 1637748 PART COST AS APPLICABLE N4180 .4 SHIPPING WITHOUT LESS CHARGE (PRN D D21) CORE CHARGE PLUS 30%

1638390 (WITH PRN D D21)

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.