AC-DELCO ADVANCE EXCHANGE PGM. PHONE NUMBER CHANGE
Subject: A/C DELCO ADVANCE EXCHANGE PROGRAMS
Model and Year: 1982-92 ALL PASSENGER CARS AND TRUCKS (EXCEPT GEO)
THIS BULLETIN CANCELS AND SUPERSEDES DEALER SERVICE BULLETIN NO. 901-388-OA, DATED AUGUST 1991. THE TELEPHONE NUMBERS IN THE LAST PARAGRAPH HAVE BEEN CHANGED AND THE 1992 MODEL YEAR HAS BEEN ADDED. ALL COPIES OF 91-388-OA SHOULD BE DISCARDED.
The purpose of this service bulletin is to review the current AC-DELCO Exchange Program with all GM Service Personnel.
Most later model General Motors vehicles which have factory installed Electronic Instrument Clusters, Driver Information Center Controllers, Electronic Control Modules for Delco Moraine Anti-Lock Braking Systems, Diagnostic Energy Reserve Modules for the Supplemental Inflatable Restraint System, Dealer-Installed Cellular Telephone System, or Communications Data Module Radio are serviced by an Exchange/Repair program.
The Exchange/Repair program provides new or repaired exchange units for inoperative ones at a cost substantially below new replacement parts. This corporate warranty program is administered by Service Parts Operations, through authorized AC-Delco Service Centers.
When a dealer has determined the need for an exchange unit, it is to be obtained by telephoning an authorized AC-Delco Service Center (SEE ATTACHED LIST). After providing vehicle detail information to the center, an agreement is reached on part number and method of shipment. The product will be shipped within 24 hours of the request with a memo billing that will be cancelled when the inoperative unit is received by the Service Center from which the exchange unit was obtained.
The inoperative product is to be returned to the supplying Service Center in the reusable shipping container which contained the exchange product, and a pre-addressed shipping label. For those vehicles in-warranty, a completed GSD-774 warranty claim form with brief description of the complaint, must also accompany the returned product.
Failure to return the inoperative unit in the SPECIAL REUSABLE CONTAINER will result in a container replacement fee. Failure to return the GSD-774 within 30 days of the date the exchange unit was shipped, will result in a repair fee. Failure to retum the inoperative unit within 30 days of the date the exchange unit was shipped, will result in a replacement fee.
It is crucial to return the inoperative unit to ensure a successful Exchange Program. Should you have any problems locating an exchange product, please call the GMSPO Product Service Department at (313) 635-1542.
ELECTRONIC MODULES AND INSTRUMENT CLUSTER EXCHANGE SERVICE CENTERS
The below listed AC-Delco Service Centers have been authorized to provide exchange service on the following Delco Electronics Products:
Cellular Telephone - Transceivers and Headsets
Electronic Instrument Clusters - Electro-mechanical, vacuum-fluorescent and LCD instrument clusters.
ABS - Electronic control modules for Delco-Moraine Anti-lock Braking Systems.
CDM - Communication Data Module Radios
SIR - DERM (Diagnostic Energy Reserve Modules) for the Supplemental Inflatable Restraint System.
ARIZONA
Scottsdale Jimmys Radio-TV Corp. 7882 E. Grey 85260 (602) 948-5717 National - 1-800-528-2056
CALIFORNIA
Fullerton Auto Electric Radio 1841 W Commonwealth 92633 (714) 871-7357 In-State - 1-800-321-6970 Out-State - 1-800-321-6969
Walnut Creek Speed-O-Tach. Inc. 2198 N. Main 94596 (415) 935-2040 In-State - 1-800-442-4491
COLORADO Denver Downtown Radio 2525 West Sixth Ave. 80204 (303) 573-6288 National - 1-800-525-3539
FLORIDA Tampa Techni-Car Inc. 5688 West Crenshaw 33634 (813) 884-0022 In-State - 1-800-622-0022 Out-State - 1-800-822-0022
GEORGIA Atlanta Speedometer Serv. Co. 8471 Roswell Rd. 30350 (404) 998-1666 In-state - 1-800-332-1827 Out-State - 1-800-241-2385
ILLINOIS Addison D & B Auto Radio Inc. 2140 Corporate Dr 60101 (708) 916-8787 National - 1-800-323-4813
MARYLAND Catonsville Caton Radio inc. 6328 Baltimore Nt. Pk. 21228 (301) 747-8667 National - 1-800-443-6709
MASSACHUSETTS Wakefield Modern Radio of New England 34 Broadway 01880 (617) 246-2052 Out-State - 1-800-848-4001
MICHIGAN Berkley Specmo Enterprises 2850 W 11 Mile Rd. 48072 (313) 399-7778 In-State - 1-800-545-7910 Out-State - 1-800-545-7911
MINNESOTA Minneapolis Auto-Sound Entronix 9600 54th Ave. North 55442 (612) 559-9654 National - 1-800-328-0795 EX Hotline - 1-800-624-1303
MISSOURI Saint Louis Autronics Auto Spec 1450 Page Ind. Ct. 63132 (3141 423-2323 In-State - 1-800-392-1516 Out-State - 1-800-325-1325
NEW JERSEY Hackensack Eastern Elect. Inc. 180 Essex St. 07601 (201) 342-3945 In-State - 1-800-221-2143 Out-State - 1-800-221-2138
NEW YORK Nanuet Model Electronic Inc. 321 W Rte. 59 10964 (914) 623-8020 National -1-800-433-9657
E. Syracuse United Radio Service 5705 Enterprise Pkwy. 13057 (315) 446-5570 In-State - 1-800-962-0901 Out-State - 1800-448-0944
NORTH CAROUNA Charlotte Downtown Radio Serv. 2906 Sterwart Creek 28216 (704) 391-0801 In-State - 1-800-522-4706 Out-State - 1-800-537-0116
OHIO Dayton Dayton Speedometer 660 N. Main St. 45405 (613) 222-1491 In-State - 1-800-543-0719 Out-State 1-800-543-9687
Parma Electra-Sound Inc. 5260 Commerce Pkwy. W 44130 (216) 433-9600 National - 1-800-252-4200
PENNSYLVANIA Pittsburgh Grim Co. R T 400 Regis Ave. 15238 (412) 656-1574 National - 1-800-222-5509
Warminster H & R Auto Radio Svc. 155 York Road 18974 (215) 672-3707 In-State - 1-800-523-6605 Out-State - 1-800-492-2074
TENNESSEE Nashville Rickwood Radio Serv. 1830 Airlane Drive 37210 (616) 889-3270 National- 1-800-423- 4142
TEXAS Carrollton Speedometer Serv. Inc. 3227 Skylane Drive 75006 (214) 380-8944 National - 1-800-336-3998
Houston Zener Electronics Inc. 9434 Old Katy Rd 400 77055 (713) 932-6360 National -1-800-992-1092
VIRGINIA Richmond Southern Autotronics Inc. 3300 Norfolk St. 23230 (604) 353-5400 In-State - 1-800-572-2880 Out-State - 1-800-446-2880
WASHINGTON Kent Instrument Sales-Ser. Inc. 18814 - 72nd Ave. So. 98031 (206) 251-9092 National- 1-800-444-7976
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
