CAMPAIGN: INCORRECT OR OMITTED CERTIFICATION LABEL
Model and Year: 1989 CHEVROLET C/K 15-35 SERIES LIGHT DUTY TRUCKS (OSHAWA BUILT)
TO: ALL CHEVROLET DEALERS
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter that is being sent to owners, the owners are being instructed to contact the Chevrolet Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has determined that certain 1989 Chevrolet C/K 15-35 Series Light Duty Trucks were produced at Oshawa Truck Assembly Plant with incorrect or missing vehicle certification labels. The trucks were assembled correctly. The incorrect information or missing certification labels fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 120, "Tire Selection and Rims for Vehicles Other Than Passenger Cars."
To correct this condition, a new certification label is to be affixed to each affected vehicle.
Since a new certification label can be easily installed and to reduce owner inconvenience, new certification labels will be sent directly to owners of record. Owners may install the new label or ask their servicing Chevrolet Dealer to do the service. Dealer service is to be done at no charge to owners.
VEHICLES INVOLVED
Involved are certain 1989 Chevrolet C/K 15-35 Series Light Duty Trucks built at the Oshawa Assembly Plant within the following VIN breakpoints:
MODEL YEAR PLANT FROM THROUGH ----- ---- ----- ---- ------- C/K 15-35 1989 Oshawa K1120009 K1120247
" " " K1159414 K1159658
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of owner letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Whenever a vehicle sublect to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made before reselling or releasing the vehicle.
Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to instructions contained in this bulletin.
This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standard identified above. Under Section 108 of the National Traffic and Motor Vehicle Safety Act, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your dealership may be subject to a civil penalty up to $1,000 for each such sale.
PARTS INFORMATION
A new certification label required for each vehicle involved will be mailed to owners of record or involved dealers by Chevrolet Motor Division. The label will contain the VIN and corresponding rim, tire inflation, and loading information. If the existing label's VIN does not match the new label or the new label was not received, contact your Branch Office to make arrangements to receive a replacement.
SERVICE PROCEDURE
1. Open driver's door.
2. Verify that the Vehicle Identification Number (VIN) of the new Certification Label is the same as the existing label.
If the VIN of the new certification label is different than the existing label, contact your Branch Office to arrange to receive the correct label.
If the VIN of the new certification label is the same as the existing label, follow the remaining steps of this procedure and install the new label.
3. With an appropriate instrument, lift corner edge of old certification label and peel from door edge.
4. Clean area where label will be installed with soapy water and wipe dry.
5. Remove protective backing from new label and carefully apply to vehicle in the same location as the original label.
NOTICE: DO NOT ATTEMPT TO REMOVE OR LOOSEN THE NEW LABEL ONCE IT HAS BEEN APPLIED AS THIS WILL DAMAGE THE LABEL AND MAKE IT ILLEGIBLE.
6. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.
Apply "Campaign Identification Label" only on a clean dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
* Failed Parts Labor Labor Oth Repair Performed PC Part No. Allow CC/FC OP Hrs Hrs ---------------- -- -------- ----- ----- -- --- --- Install Label/ - -- - SK-00 V5560 0.2 0.1 Inspect Owner Installed
* Campaign Administrative Allowance
Dealers will automatically receive the correct labor and material allowance based on the labor operation performed.
Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim Submission.
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
General Motors has determined that certain 1989 Chevrolet C/K 15-35 Series Light Duty Trucks were produced at Oshawa Truck Assembly Plant with incorrect or missing vehicle certification labels. The trucks were assembled correctly. The incorrect information or missing certification label fails to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 120, "Tire Selection and Rims for Vehicles Other Than Passenger Cars."
WHAT WE WILL DO
To correct this condition, it will be necessary to install a new certification label. Since a new certification label can be easily installed, and to reduce your inconvenience, we are enclosing a label with installation instructions. The label may be installed by you on the driver's door of your vehicle. However, if you desire, your Chevrolet dealer will install the label for you at no charge.
WHAT YOU SHOULD DO
Please let us know if you elect to install the label yourself by completing the enclosed postage paid owner reply card and returning it to us. This assists us in assuring that all affected vehicles have been corrected. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
Should you choose to have your local Chevrolet Dealer install the label for you, please bring the owner reply card, along with the enclosed label, to your servicing Chevrolet dealer. Please contact your dealer if you wish to know how much time will be needed to schedule and process your vehicle. Presentation of this card and label to your dealer will assist in making the necessary correction in the shortest possible time.
Your Chevrolet dealer is best equipped to obtain parts and provide service to insure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020.
After contacting your dealer and the Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 366-0123).
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
