CAMPAIGN: INCORRECT WHEEL WRENCHS 83 G-VANS

General Motors has determined that some 1983 Chevrolet 30 Series G-Vans were shipped from the assembly plant with incorrect wheel wrenches. These wrenches will not fit the wheel lug nuts on these vans, preventing removal of the wheel and tire.

Dealers are to check the wheel wrench. If the wrench is incorrect, replace it with the correct wrench.

To minimize inconvenience, the owner letter advised all owners they may check the wrench fit themselves.

They were also advised they may elect to have their dealer check and replace the wrench at no charge.

VEHICLES INVOLVED

Involved are certain 1983 Chevrolet 30 Series G-Vans within the following breakpoints:

Plant From Through

Scarborough D4117358 D4124140

Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and Address Data, and are furnished to the involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing for the follow-up necessary to complete this campaign.

Any dealer not receiving a computer listing with the campaign bulletin was not shipped any involved vehicles.

OWNER NOTIFICATION

Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of Owner Letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, you should take the steps necessary to be sure the campaign correction has been made before reselling or releasinq the vehicle.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required modification according to instructions contained in this bulletin.

PARTS INFORMATION

Parts when required to complete this campaign are to be obtained from your Warehousing and Distribution Division of General Motors (WDDGM).

Part Number Quantity Description

14009303 1 Wheel Wrench

To ensure that parts will be obtained as soon as possible, they should be ordered from (WDDGM) on a C.I.O. order with no special instruction code, but order on an advise code (2).

SERVICE PROCEDURE

Determine if the wheel wrench supplied with vehicle fits the wheel lug nuts. If not, order new wrench and install in vehicle.

CLAIM INFORMATION

Submit a Product Claim with the information indicated below:

Parts Failed **Parts Failure Labor Labor *Other Net Count Part No. Allowance Code Operation Hours Hours Amount

00 V1750 .2 .1

Description: Check to see if wheel wrench fits lug nuts, no further action required.

Parts Failed **Parts Failure Labor Labor *Other Net Count Part No. Allowance Code Operation Hours Hours Amount

1 14009303 00 V1751 .3 .1

Description: Check and replace wheel wrench when required.

*Campaign Administrative Allowance

**Dealers will automatically be credited 30% of dealer net when parts are furnished at no charge by Chevrolet.

Dealers will automatically receive the correct parts and labor allowance based on the Labor Operation performed.

Refer to the Chevrolet Claims Processing Manual for details on Product Campaign claim submission.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the five digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or ballpoint pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner. Apply "Campaign Identification Label" only on a clean dry surface.

ADMINISTRATIVE PROCEDURE

REFER TO THE CURRENT CHEVROLET SERVICE POLICIES AND PROCEDURES MANUAL AND CLAIMS PROCESSING MANUAL FOR CAMPAIGN HANDLING AND ADMINISTRATIVE PROCEDURES.

Dear Chevrolet Owner:

General Motors has determined that some 1983 G-30 Vans were shipped from the assembly plant with incorrect wheel wrenches. These wrenches will not fit the wheel lug nuts on your van, preventing removal of the wheel and tire.

To correct this condition, your Chevrolet Dealer will check the wheel wrench. If your van has the wronq wrench, the dealer will give you a new one at no charge. If you wish, you may check the wrench yourself. Remove it from the stowage area and try it on a wheel nut. If the wheel wrench does not fit properly, and would not remove the wheel nuts, please contact your Chevrolet Dealer.

Your dealer has received instructions regarding this modification. If you need a new wrench, or if you have checked the wrench and are not sure it is correct, please contact your dealer to arrange a service date. The labor time required to have the dealer check and replace the wrench is about 15 minutes. This service will be performed at no charge. Please allow additional time for the dealer to process your vehicle.

If you check the wrench and the fit is correct, please tell us by completing and returning the enclosed postage paid preaddressed card. This will assist us in ensuring that all affected vehicles have been checked.

The enclosed owner reply card identifies your vehicle. Presentation of the card to your dealer will assist in correcting your van in the shortest possible time. If you have sold or traded the vehicle, please let us know by completing the postage paid Owner Reply Card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products. We appreciate your assistance.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.